British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,209 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 26th December 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolutely hopeless”

Helpful Report

Posted 4 years ago

“The app is dreadful to negotiate can't find what your looking for ! Wanted to change my dd as they increased it by £24 a month when all I owed was £9 ! but it won't let me and can't even message them stupid app just sends you round in circles . glad I be leaving BG pretty soon !”

Helpful Report

Posted 4 years ago

“Rang January this year to change to a credit meter to be told id need a smart meter fitted first, 1st available appointment was March, engineer came and said I had 2 rate meter so couldn't have and didn't need a smart meter fitted! Rang them back, 2nd engineer came with wrong meter, no one had told him the type I needed, 3rd guy came April fools day, ironic cos he too came with wrong one! He rang me few days later with new date 27th April which I took off work as yet another holiday only for him not to turn up! Called them back, was told she'd ring me back with date/time in half hour, 3 hours later i rang back to be told 9th June was earliest possible date then got call yesterday to say its now going to be 26th July 😡 absolutely disgusted with the time wasted and holidays ive wasted on this company, as soon as I 'finally' get my meter changed I think I'll be moving suppliers as I was told until the meter is changed i cant swap suppliers, not sure if this is true or not.”

Helpful Report

Posted 4 years ago

“Even the cheek that you have to put a star before it acknowledges your comment! They do NOT deserve that! Awful. Will be changing supplier ASAP.”

Helpful Report

Posted 4 years ago

“We have a gas leak in the inlet pipe to the gas fire in our lounge. Not large but noticeable. BG notified early Thursday morning, Cadern engineer arrived within an hour and, did a thorough check, finally identifying the source of the leak. So far so good. He could not tackle the problem, so we reported an emergency through the BG (0333)helpline. This helpline eventually lets you talk to someone, after about 10minutes listening to recoded garbage. THIS HELPLINE TURNS OUT TO BE A CALL CENTRE IN SOUTH AFRICA. We then had to wait for over 24 hours for an engineer. When he arrived he could not fix the problem because it is in the pipe below floor level. No complaints about the engineer he was very helpful and did his best to expedite the solution. An ‘expert’ was needed to determine what needed to be done, but he couldn’t attend until Tuesday, so another 4 days without heating, gas for cooking etc. Further calls, each day, to the helpline were of no help, so it’s microwave meals and bed socks for a few more days. Then if the carpets and floorboards have to come up how much longer will we be suffering. BG have an industrial dispute with their engineering staff and many have left rather than accept the new contracts they were offered, we used to have 41 covering or area, now there are only 17. No wonder service is so bad.”

Helpful Report

Posted 4 years ago

“Stay well away from these liars, all they care about is money, they lie, retract what they say, the worst energy company by far. When you are already going through difficulties, dealing with the loss of a parent, they come and stick a boot in further, no humanity in this company whatsoever!!!!!”

Helpful Report

Posted 4 years ago

“Bullies staff, charging bills for something you don't use. The worse supplier ever. Shouldn't bother with them. Going after pensioners making them pay for bills which they haven't used.”

Helpful Report

Posted 4 years ago

“Complained about computer issued electric bill sent to my 94 year old mum ; notified of need to increase monthly D/D although currently £80= credit. She only pays £10 /month but Scottish gas want £13=! How's that for customer care ?”

Helpful Report

Posted 4 years ago

“I had electrician come to sort out electrical problem. He was firstly very professional and friendly. I felt he was safe in his practices carefully explaning things to me. Also without asking he put on overshoes and wore a mask. He assured me he used hand sanitizer multiple times. He was very respectful and responsible and told me he does regular Covid lateral flow tests and currently is negative. Reassuring to know this. A great asset to British Gas and also paperwork given to me was very neatly written. No signature required due to Covid. Felt happy and safe to have him in my home and was pleased he got it sorted in timely fashion. Thank you”

Helpful Report

Posted 4 years ago

“I have been with BG for 2 years and it is by far the worst experience I have ever had. Their web site is slow and you can never get a simple answer to a simple request. They are driving me insane as it take an age to get them to resolve any issue”

Helpful Report

Posted 4 years ago

“Been a customer for them very friendly customer service and metering team.”

Helpful Report

Posted 4 years ago

“Absolutely shocking app and website”

Helpful Report

Posted 4 years ago

“We had a service cancelled at the last minute. As the boiler was out of action asked for a breakdown vist only to be told a 3week wait. Was offered £20 to buy a heater which was upped to £50 after a while. I told them I have no hot water and cannot wait this long so was basically told to get an independent engineer to fix the problem and claim the money back from British gas. What a total and utter disgrace and excuse of a company.”

Helpful Report

Posted 4 years ago

“Do not use these bullies, they try to frighten you with lines like we will pass your details to our debt collector. They reckon I owe them £33.73 for electricity I somehow used after I have left and a leaving fee even although I wasn't in contract with them. Have written to customer services 4 times but no reply. They are a disgraceful and dishonest. Do not use.”

Helpful Report

Posted 4 years ago

“Our boiler is just over 2 years old, bought from and installed by British Gas. We have paid for HomeCare with BG for a number of years. Phoned BG today as our boiler has packed up and we have no heating or hot water. Only to be told that we will have to wait 10 days for an engineer. BG - this is completely unacceptable. You are ripping us off, firstly by charging a bomb for a product that is unfit for purpose, and secondly by not providing the service for which we pay. You are using Covid as an excuse for your systemic managerial and operational ineptitude. My advice to people - avoid this shambles of an organisation like the plague. They are a disgrace.”

Helpful Report

Posted 4 years ago

“Ridiculous we are disabled older people that pay£360 a year to avoid problems with gas boiler breakdowns yet it’s going to take 48 hours before we can get hot water and heating back on and then told it’s not guaranteed we will be able to get to you then 🤬🤬🤬🤬”

Helpful Report

Posted 4 years ago

“Had a problem with my boiler being a little noisy, still had hot water and heating. Signed up for repair and home care to sort noise out. Engineer came couldn’t fix noise but assured boiler was safe. I then realised I had no hot water or heating. Came the next morning and left saying noise just irritation but all working fine. Again no hot water or heating and water leaking from bottom of boiler. Two day wait for an engineer and then delayed from arranged morning visit to an afternoon one! Live chat to a condescending ’agent’ telling me not to worry....Absolutely disgusting! Not worthy of one star but had to chose to write review.”

Helpful Report

Posted 4 years ago

“British Gas is the worst company ever!! . BE AWARE of what they will do to your credit report!! After failing of providing the bills and really messy situation after the transfer from another energy provider , they just put "non payment" in my credit report FOUR TIMES in one go just for one bill!! and refusing to remove it after numerous complaints even though it was their fault!!! Thanks for treating customers like that and damaging my credit for 7 years!! I'm definitely swapping for a better provider!! The worst company!”

Helpful Report

Posted 4 years ago

“What is going on with this company and its Homecare operation? Does anyone know? They used to be brilliant, quick service , experienced engineers who knew what they where doing. They are now a shambles and who ever is in charge of operations should really consider their position”

Helpful Report

Posted 4 years ago

“sent a engineer who could not speak or communicate in basic English and when asked questions on operation about boiler did not have a clue and could not answer the questions asked waste of time there 10 minutes apart from taking front panel off and doing one gas test and one photo of boiler no cleaning of burners or heating exchange terrible company wont use them ever again”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,209 reviews