British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,227 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,227 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hi switched recent and totally love it ,use my link and i will help you get another £ 40 on top of your £ 50 just pm after you complete switch and enjoy ,im more then happy to give you my share ,and keep £ 10 for me join.bulb.co.uk/refer/michal6442”

Helpful Report

Posted 7 years ago

“the fact that i cannot get anybody to contact me ,and there seems to be a debt on my metre”

Helpful Report

Posted 7 years ago

“They have lied, the customer service never do what they say, then they charge you for the privilege. They charged for a meter on a house my son had moved out of!! Apparently they broke into the new owners house and changed his meters when he was in hospital, the house was completely empty as we had told them he had moved out!!. Absolute joke. They had not recorded the previous conversations and then split the bills into two accounts to justify breaking in after the event. They never would have got a warrant for £200 bill, so they split the bills and put a £500 payment against the electric bill. Do not trust them and do not trust them to do as they say they will. They really do not care about their customers at all. When I asked what the final meter reading was, for the meter they changed they said they could not tell me, I said how can I agree the bill? I would suggest you do not use them and do not trust them if you are currently with them!”

Helpful Report

Posted 7 years ago

“Sorting out boiler problem ringing before arrival,Gareth engineer no 3990425 helpful polite and did the job most efficiently. Thank you”

Helpful Report

Posted 7 years ago

“Day started off terribly today when the gas boiler decided to blow up and turn our kitchen in to a lake. We had no cover and nobody to help us until a relative recommended British Gas. They sent a young chap out within a few hours who was extremely polite and professional and fixed the problem in no time. I am now covered by British Gas and am totally satisfied with the service they carried out.”

Helpful Report

Posted 7 years ago

“they have cancelled two boiler appointments on the spin, the first on 7.2.18, when i took a day off work was 30 mins before, the second on 12.5.18 was day before. general attitude on indifference .”

Helpful Report

Posted 7 years ago

“Well British Gas is simply a terrible company to deal with. British gas wrote my boiler off, even though it had been serviced just 3 weeks earlier saying the galvanised metal has rusted within the boiler!! We therefore had no heating or hot water. British Gas promised to install our new boiler (a top of the range Worcester) and zone our house to allow each floor to be individually controlled with a hive! After installing the boiler they refusing to complete the job. Please be aware that they lie bout what they offer! I would award 0 start if available. Please avoid, they are not cheap and their after sales service is terrible!”

Helpful Report

Posted 7 years ago

“We had astrong smell of burning and a leak from the boiler which was incidentally serviced last week!! Phoned British Gas , no chance of a call out tonight. I went into full flight and told them I was recording my call. I was met by arrogance and ZERO empathy. Finally an electrician and plumber were promised after half hr battle. 7 pm now 1 am no sign of plumber. 😨. We pay £36 monthly for Home care 400. Not worth the paper it's written on. I'm afraid they are for the bin. Do not entertain this terrible company. 0*is proper rating.”

Helpful Report

Posted 7 years ago

“Pure scams and for a big company like BG stealing money from people is a disgrace..something should be done and they need to be review their services n systems. I gave them a month's notice but 18days after my contract ended i get a bill of £430 and I've never had a massive bill like that with them before but just because i left them they are still trying to suck some more money off me and the break down doesnt make sense. As a former employee at BG I'm DISGUSTED by this. They need to be sued for their services.”

Helpful Report

Posted 7 years ago

“Appalling customer service !! Not only do they keep increasing prices but don’t fulfill their part of the home are service, continually want to keep cancelling my yearly service, which means in the end I would have missed out on a yearly service altogether !! I’m going elsewhere !”

Helpful Report

Posted 7 years ago

“I had a leak with with radiator leaking valve and joint in Edmonton london N9,an engineer his name is Alex arrived on time before the actual appointment time of 12noon.He was so professional friendly,he fixed the problem and clear up well.Can this review be passed on to him and tell him how grea full I was with his work.”

Helpful Report

Posted 7 years ago

“British Gas lies about engineers been booked and pretend to miss you or couldn’t find engineer for more gab 3 times. I sat down in the house for six 1/2 hours waiting for them, but their APP claims thet they missed me. They lie that their engineer missed you. I called them several times telling them that I am waiting for them but they claimed that they coukdn’t have access.”

Helpful Report

Posted 7 years ago

“Appalling. I’m 70, live alone, in poor health. I’ve had a week needing urgent work - water running down the walls inside and out. No heating, no hot water. They’ve not turned up to three appointments. Today promised will do but only if there’s water in the property! IVE PAID FOR THE SERVICE!! I’m being treated with utter contempt. DO NOT HAVE A HOMECARE PLAN WITH THEM. APPALLING. TAKE THE MONEY BUT OFFERED MINDBOGGLINGLY BAD SERVICE.”

Helpful Report

Posted 7 years ago

“I switched from BG in February, they kept changing the final amount due or to be given back to me. At one point they stated I was due £90 to be returned to me which would be paid within 30 days, then I get a threatening email stating I am due them £22 and it would doubled and passed to debt collectors if I did not pay it right away. None of them seem to know what they are doing, absolutely shocking service”

Helpful Report

Posted 8 years ago

“We didn't live at our old address for 6 years (we sold our house in Feb 2012) but every month British gas still charges us 7 pounds per month. I have been contacted with home care British gas following the number 08002949650. They asked me to call 08002948320. Then when I called 08002948320, they then asked me to call 08002949650. No one can be able to cancel the direct debit and refund my money for the last 6 years. I have been calling none stop but no one can sort it out. There were 4 conversations someone even turned off the line. I asked them for the email address so that I can send the copy of my bank account to prove the amount charging every month as it showed clearly that British gas but they couldn't give me the email address. Tonight I called them again and they said that someone will call me back on Wednesday. I told them that I will be busy at my office so can they send me via, or give me an email address so that I can write my queries but they said that they can't. Anyway hopefully someone from British gas will call me on Wednesday”

Helpful Report

Posted 8 years ago

“I think the most off putting thing about this company is that I cant seem to get through a month without having to contact them about some sort of clerical error they have made - receiving e-mails telling me a bill is due when I have already paid, money mysteriously being added to bills with no coherent reason why (yes I asked) and their consistently broken website. I'm tired of talking to them and will be looking to switch to a different provider”

Helpful Report

Posted 8 years ago

“a total joke of a company contact customer service is just as bad as the standard the engineer is on his way poor quality workmanship anyone considering homecare just ask for the real homecare by name ripoff. i hope this organisation goes out of business they are total cowboys and should not be trusted to change a light bulb let alone risk peoples safety with shoddy supply and fitting of boilers please avoid British Gas,”

Helpful Report

Posted 8 years ago

“My mum is 84 lives alone, has mobility problems, and dementia. She is supposed to be on the priority register. In the bad weather in early March the boiler broke. I started ringing at 12mid day and was told someone would be out by 6pm. At 2ish I was struggling to keep mum warm. Following numerous phone calls, being put on hold or being hung up on at 7.30 pm I was told nobody would come as everyone had been sent home! I managed to get a lovely local gas engineer who came within 30 minuets and fixed the boiler. I complained that night via email to BG, on the Thursday morning my brother informed me a BG engineer had left a sorry we missed you card at mums at 00.51 in the morning. This is a vulnerable person with dementia, what planet do BG live on. Of course she wouldn’t open the door at that time in the morning.A few days later I complained directly to the CEO. Nothing from any of them. I complained a week later on the phone and was asked to send my email complaints to them again on 3 attempts they have been returned because they have been queuing for to long! I have had no response what so ever. It is absolutely deplorable. They deserve to go bust. I’m in the process of moving mum from BG.”

Helpful Report

Posted 8 years ago

“In response to the previous message, do not pay British Gas, go to the Financial Ombudsman. I had to do that as they owed me a refund and had no intention of paying it. I would advise anyone who is thinking of doing business with British Gas not to. They will take your money and not fulfil their commitment to you. You will find out very quickly that depending on your age you are not a priority customer and if you look further into the reviews and on other review pages ie Facebook you can see that priority customers don't really mean anything to them, they will leave you without heating or hot water no matter what your age. I had two services booked with them, both were cancelled one on the afternoon of the service. Have received two cheques as a good will gesture one for £5.40 and another for £30, I think they were hoping I would give up fighting for the £100 they owed me. I have now after spending approx 5 hours on the phone speaking to the most incompetent staff I have ever encountered. received a full refund, but as I mentioned earlier this is because the financial ombudsman was now involved. So to anyone reading this review please do not give British Gas your money, they are not a reputable company. Living on the longevity of their name, certainly no longer on their service.”

Helpful Report

Posted 8 years ago

“The worst customer service I have ever experienced. We have customer Homecare and they are threatening to pass owed money to debt collector. They have charged us twice for one job. We have tried numerous times to get through on the phone and online customer services obviously do nothing. I am now in a 30 minute queue to pay this amount as the stress is really not helping my husbands blood pressure. We have basically been bullied into paying money we do not owe. Also, when we registered there was an offer of a voucher and this was never received. They have not replied to this query either. I am still in the queue to pay money I do not owe. I will be cancelling my contract but I am dreading trying to speak to someone. Shame on you British Gas .”

Helpful Report

Posted 8 years ago

British Gas is rated 1.2 based on 3,227 reviews