British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,227 Reviews

5 %

of reviewers recommend British Gas

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Metrics

1.2

Based on 3,227 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned British Gas on Saturday to my surprise no one available till Tuesday afternoon. Tuesday came phone call from British Gas sorry but we are so busy we cannot fit you in. I’m applaud that I had no heating and no hot water the cover is so expensive. ‘discusting’ I will be cancelling the policy”

Helpful Report

Posted 8 years ago

“They sent a bill in 2018 for services supplied 2014 - do not use these crooks”

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Posted 8 years ago

“spoke to person very quickly who explained my tariff options and switched within minutes”

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Posted 8 years ago

“BG home service cover: 11 days are needed to book an engineer to fix a dish washer 24 hours after a surely not risolutive fix was made by a BG home service engineer and no chance to get an appointment on Sunday... apparently BG home service engineer never does saturdays. Now you know what you get when you decide to subscribe to BG Home service....”

Helpful Report

Posted 8 years ago

“I have breakdown cover for my boiler. Called them on Monday 15.1 around 4pm as I had a problem with my boiler and the earliest they could send an engineer was Friday 19.1! Wasn't pleased especially when I found out that my cover had automatically been renewed at an increased price, with the first monthly amount having already been collected without my being informed. Come Friday lunch time, phone went and expecting it to be engineer calling to advise he was on the way, I was appalled to find it was girl from call centre to advise engineer would not be calling due to high demand! Next earliest time they could come is Tuesday 23.1. Just not acceptable. Insultingly I was offered £30 compensation which I could buy a heater with. I couldn't even speak to a manger/supervisor, they would get one to call me in 48hours! I will be cancelling my contract ASAP”

Helpful Report

Posted 8 years ago

“If possible I would give British Gas a "no star rating". I had a Combi boiler installed in January 2015. During the first year I called out an engineer twice as the water was not remaining hot when running a bath. This problem was never solved. The first service (understood to be free) in Feb 2016, again, did not solve the bath water problem. I called out an engineer again and once more the problem was not fixed. I got in touch with Bosch, the manufacturer, who sent out an engineer and the fault was rectified. He also told me there was a leak on a radiator which was causing a pressure drop. This radiator was replaced and the system now works fine. I was also informed by British Gas, on the first service, that "a not to current standards" situation was on my appliance but that it was safe. This would involve an upgrade payment which I would not pay. The service was carried out in March 2017. In2018 the service cost increased by 15.5%. When I complained about this they could not justify the large increase to me. Based on the first service being free and my direct debit starting straight afterwards, I assumed that my 2018 service (which has not taken place) was paid for only to be told by British Gas that the first service was when the boiler was installed!!! Needless to say I have cancelled my service agreement and no longer wish to be associated with this shambolic company. I still believe money is owed me and will pursue this.”

Helpful Report

Posted 8 years ago

“For the third year running British Gas have failed to do the legally-required CP12 gas safety certificate inspection on my rental property. Apparently if you book the annual service visit online the gas safety inspection is not included - it seems you have to make a call to get this added on. But nowhere in the paperwork (I went paperless but now do not get anything via email or the online account either!) or on the website does it say anything about this "requirement". So you pay for the inspection but it does not get done, and the company does not seem able to amend its website to either tell you this or add a box for "safety inspection and certification required". The website states: "Gas Safety Certificate - What's included An inspection of your gas meter and pipework, carried out at the same time as your annual service. A safety inspection of any additional gas appliances you have selected (charged per appliance). A Gas Safety Certificate showing the outcome of the inspection and a reminder when it’s due for renewal." It also says in the full terms and conditions: "Gas Safety Certificate (CP12) This can only be purchased with a British Gas product that includes an annual service and will normally be completed at the same time as your annual service." The only reason that I have stayed a British Gas customer is because the engineers they employ in my area are really good.”

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Posted 8 years ago

“Absolutely the worst customer service I have ever experienced. I took out a Landlords Homecare policy and was due for an engineer to visit my property today as I have tenants moving in on Monday and I legally have to have a gas safety certificate before they can move in. The engineer didn’t turn up and when I called then they said for some reason the engineer hadn’t been booked in properly and that the only thing they could do is re-book for March! I have tow tenants that now cannot move into my flat on Monday and are going to be homeless.”

Helpful Report

Posted 8 years ago

“What a useless service, interested only in the bottom line. My boiler service included in my Homecare 400 has been postponed every year for the last four years, putting them back approximately 2 months each time. A 14 month service for your 12 month fee. Customer services should be called we always support BG no matter how awfully you have been treated. Took 3 visits to change a tap without the plumbing leaks BG. Cancelled them today. Halleluja.”

Helpful Report

Posted 8 years ago

“Had three calls out since Monday and British Gas Engineers still not fixing the problem. One of the engineers yesterday said it was the pump. When I asked him if he was going to change it he said no and said I have freed the pump up and it is working now see how it goes and it fails again then we will look at changing it. Clearly paying for a service that does not exist!”

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Posted 8 years ago

“British gas Homecare. Terrible, terrible service. Booked an appointment two months in advance at my parents' house. Drove 100 miles. No-one turned up. Called up, only to be told that it had been cancelled due to lots of boiler break-downs. There was no notice, no compensation, no recourse. I asked to escalate the issue, and was told it would take two months. Also, two months to get another appointment.”

Helpful Report

Posted 8 years ago

“We had an electrical fault caused by the boiler this weekend. It not only cut off the electricity and kept tripping the system but the boiler system was shorting out. Within 6 hours, two seperate engineers (one electrical and one for the boiler) came to the house, despite British Gas own booking systems being upgraded and causing issues, and resolved the issue with brilliant efficiency. The fault was not obvious but the care, attention, politeness and attitude of the engineers was superb and I cannot fault these guys.”

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Posted 8 years ago

“British Gas have asked us for a £90 security deposit stating that our credit score was not good enough. We have checked our credit score with Experian, the same company that British Gas use and our credit is very good to excellent. We rang and told them and they then said it was because of our past history with them! We told them that we had not been with them for over 30 years and even then there had been nothing wrong with our payments. They will not recognise that they are making a mistake - best to forget giving them our custom!,”

Helpful Report

Posted 8 years ago

“If I was able to I would give no stars. Just had British Gas put the phone down on me. We manage properties. worst service ever!! better joining local firm who will help you. Well done British Gas. Living up to your appalling reputation.”

Helpful Report

Posted 8 years ago

“We moved into a new property and after a few days the boiler started playing up. We had British Gas Homecare so called them up and told them that the boiler wasn't working and the my girlfriend who has had heart surgery needs the heating to be on during this cold period. They sent an emergency engineer over that eventually turned up at 1am. he looked at the boiler and said that he had borrowed a van and didn't really have any tools. He then carried on texting on his phone and that was it. The next day (Saturday) another engineer arrived and spent the whole day fixing!?!?! the boiler. lovely guy but the next day the boiler was on the blink again. Called BG and they made another appointment for the following day. They didn't turn up or even call us. I called them and they said we have to reschedule, no sorry or anything. I told them I had someone sick at home so they said they would send an emergency guy over. By 11pm no one had turned up so I called and they told me that there were still three jobs ahead of me and that they would not fix anything only make the boiler safe. Needless to say no one came. I now have another appointment in two days time so let's see what happens. I would not recommend BG to anyone, most of the guys they have working for them have such a heavy workload that they don't have the time to actually fix boilers and most of the time do not have the tools or the parts. Total waste of time and money!!!”

Helpful Report

Posted 8 years ago

“Being with home care. We thought we would get a better service than we did , boiler broke needed a new one this was on 18th December could not fix new one until 15th January they left us 2 little fan heaters for a three bed house in which one broke after 2days after quoting us £3,500 for new boiler shopped around the company we went with in the end came with in less than a week and was quoted less than half British gas was charging. On new years day our electric packed up have home care service with British gas on this to could not come out until the Wednesday so now not only no boiler but no electric to use fans,most appalling device will be cancelling all tie's with BRITISH GAS”

Helpful Report

Posted 8 years ago

“broken boiler and leaking radiator”

Helpful Report

Posted 8 years ago

“My standing charge was billed twice, I am charged for R1, R2 and R3 but they say I am on Single Rate”

Helpful Report

Posted 8 years ago

“Billing was pathetics, I was charged for R1, R2 and R3 and Standing charge twice. Even after calling them for 1 year, no body is able to resolve the issue”

Helpful Report

Posted 8 years ago

“I have paid for the full landlord 400 cover for the last 4 years expecting a reasonably fast response to the need for heating in bad weather but when the boiler stopped working on the 16th December and temperatures of -2 we spent hours trying to get through, the first appointment was a week later but the day before they cancelled and wanted to re-book for the 9th of January! 25days after the first call. I got a private engineer in the following day. Thanks BG.”

Helpful Report

Posted 8 years ago

British Gas is rated 1.2 based on 3,227 reviews