Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

“Horrendous experience with British Gas Switched electricity account to British Gas in April 17 and paid three months by direct debit totalling £157.50. In Jul 17, I discovered British Gas took over my neighbour's metre by error and I had to pay my previous electricity supplier for the three months. Called in July 3 times and emailed 3 times with no resolution in sight. Just received a letter stating my account balance is on £67! The amount of errors in one account is staggering.”

Helpful Report

Posted 7 years ago

“Appalling customer service. I've spent hours emailing and phoning over a meter that is not in use and I am paying a standing charge for, and got nowhere. No return phone calls as promised and a distinct 'couldn't care less' attitude. This has been going on for three months now. Avoid this company.”

Helpful Report

Posted 7 years ago

“I had such a bad experience with this company its shocking . I lived in a 2 bedroom apartment and the place used to be the office . British gas had not done a reading there for about 2 years but managed to send us a bill for 4 months for 2500£ !!!!!!!!! Next minute after a complain they changed it and we got a bill for 960!!!!!!!! We asked them to provide us details where do they get these numbers . Its estimate !!!!! We don't run a factory over here my response was . This company is shocking . Couple of months from now on and I got another 4 different numbers !!!!!! 2 weeks back I spoke to a guy on a phone and he asked me for a FINAL BILL for 190£ . I asked !!!! Is this the last final bill ??????? Is this the last number you coming out with ???? He said YES ! This morning I received another one for 585£ !!!!!!!!!!! This company is a mess !!!!!! They are just trying to get your money with some random different numbers every month !! Someone needs to check this company and make sure they are not trying to do this to anyone else. Phone conversations its another mess !!!! You speak to 20 different people ! No one knows what is actually going on and the best think is mostly they come out with some completely different random numbers and when you ask them where did you get these numbers from they tell you its estimate !!!!!!!!! Estimate for 4 months 2500£??????????????? This company is the worst hassle you will ever have to deal with . Never again BRITISH GAS !!!!! Wost experience ever !!!!! If I pay the final bill I BET in a couple of weeks there will be another bill coming !!! Another final bill ...... guys don't put yourself through this . The company is a mess and just trying to get out as much money as they can !!!!”

Helpful Report

Posted 7 years ago

“I had such a bad experience with this company its shocking . I lived in a 2 bedroom apartment and the place used to be the office . British gas had not done a reading there for about 2 years but managed to send us a bill for 4 months for 2500£ !!!!!!!!! Next minute after a complain they changed it and we got a bill for 960!!!!!!!! We asked them to provide us details where do they get these numbers . Its estimate !!!!! We don't run a factory over here my response was . This company is shocking . Couple of months from now on and I got another 4 different numbers !!!!!! 2 weeks back I spoke to a guy on a phone and he asked me for a FINAL BILL for 190£ . I asked !!!! Is this the last final bill ??????? Is this the last number you coming out with ???? He said YES ! This morning I received another one for 585£ !!!!!!!!!!! This company is a mess !!!!!! They are just trying to get your money with some random different numbers every month !! Someone needs to check this company and make sure they are not trying to do this to anyone else. Phone conversations its another mess !!!! You speak to 20 different people ! No one knows what is actually going on and the best think is mostly they come out with some completely different random numbers and when you ask them where did you get these numbers from they tell you its estimate !!!!!!!!! Estimate for 4 months 2500£??????????????? This company is the worst hassle you will ever have to deal with . Never again BRITISH GAS !!!!! Wost experience ever !!!!! If I pay the final bill I BET in a couple of weeks there will be another bill coming !!! Another final bill ...... guys don't put yourself through this . The company is a mess and just trying to get out as much money as they can !!!!”

Helpful Report

Posted 7 years ago

“absolute chaos with this company. Changed from EON and they connected up my neighbour's meter by mistake. Eventually got that sorted out and they managed my account fine for a few months, then they suddenly invented a duplicate account number and started writing to me as "the occupier" at the same address so I have two accounts. They've opened their own complaint about it and are still looking into it. I've no idea what I actually owe, so can't pay anything. Meanwhile I'm getting increasingly threatening letters from them and they've even referred one account to a credit control agency. Whenever I call them about it they say they can't put me through to the complaints team who are looking into it because that team doesn't take incoming telephone calls so they will send an email asking that team to call me. I never get a call. You really couldn't make it up! Terrible beyond belief. Never, never ,never move to British Gas, they are appalling. I'm going straight back to Eon if I can ever get this matter sorted out.”

Helpful Report

Posted 7 years ago

“From when I moved into my new house I've nothing but trouble. British Gas owed me hundreds of pounds and took weeks for me to receive any money. Sent a bill in July for £98. Paid it. Another 4 days later for £48. Paid. Got a letter today. You are in credit by £98.47!!!! I've switched.”

Helpful Report

Posted 7 years ago

“Awful company. An engineer damaged my property, and still no response from British Gas or effort to communicate with me or apology. They never call you back and it's literally the worst customer service I have ever experienced.”

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Posted 7 years ago

“Scandalous ! They scared me into paying money when I moved into a property ( I had no contract with then) then essentially tried to bribe me not to take the complaint to the ombudsman. Everyone should boycott this firm they rely on operation with total impunity. They obviously claw money out of the most vulnerable in society.”

Helpful Report

Posted 7 years ago

“Constantly mess up and when you try to contact them appalling response times not what they state will be 3 days. First they did not bill me and when I requested they bill me it got messed up, more recently they sent me a reminder for an invoice I never received and never had any work done. I emailed which I received an acknowledgement saying I will hear back in 3 days, 9 days later nothing! Don't promise response times if you don't stick to them!”

Helpful Report

Posted 7 years ago

“Appalling customer service. Trying to get my meter number added to the national database so I can switch. 3 web chats, Emails, telephone calls, and it's still not complete after over 2 weeks. This is despite being lied to and told it was complete. To suggest it takes over 2 weeks to add a number to a database in 207 is laughable.”

Helpful Report

Posted 7 years ago

“Have been harassed for months about a bill for a property after I had moved out despite having spoken, explained and gotten an apology only to receive letters and phone calls without knowledge to prior phone calls. Its outrageous. Spoke to them again today, explaining the situation for the 6th time, and the lady was extremely rude, not very apologetic and just said they were sending me the final bill! I was in credit when I moved out! They are completely incompetent and not very polite. To think that their mess ups can affect people's credit ratings. It's disgraceful. Never use this company.”

Helpful Report

Posted 7 years ago

“Thief organisation. Effective private company monopoly (as opposed to state monopoly of a few years ago). Blatant profiteering from its most vulnerable customers ie elderly and those not equipped to use computers or the poor in precarious financial situations. British Gas say its because of government green policy (a joke surely - do you believe them?). They may be trying to pick your pocket to claw back the £1 billion drop in profits from last year - so now you'll be safe in the knowledge that you can help those poor shareholders after such a tragedy for them. No new Mercs for them this year - awww....Government too weak to fix this failing private market. Capitalism without a conscience is destroying belief in the free market. Switching is easy through USwitch or Martin Lewis. Do it and help others who struggle.”

Helpful Report

Posted 7 years ago

“The engineer was extremely knowledgeable and fixed my boiler the very same day”

Helpful Report

Posted 7 years ago

“Did exactly what they said they would”

Helpful Report

Posted 7 years ago

“British gas are ridiculous, scamming and don't try and help! We are two family members short and they are telling us we have to pay more because it's gone from 700kw to 3000kw- they won't look into it, they won't help. Such poor customer service! I would advise to stay well clear of British gas!!”

Helpful Report

Posted 7 years ago

“ineffecient customer service error prone website illinformed and thretaning professional NEVER USE BRITISH GAS”

British Gas 1 star review on 24th July 2017

Helpful Report

Posted 7 years ago

“My recommendation is do not trust this bunch of cowboys with your hard earned cash. Better to save the money you would have spent each month into a kitty for unexpected repairs. My experience of British gas home care heating is appalling. Our hot water tank started leaking quite badly in April causing a minor flood. Upon contacting British gas we were told dyno rod would be attending to sort out the problem. Their engineer confirmed we needed the tank replacing and this was done a week later, bearing in mind that we had to push for it to be done as were without hot water during this time. When you pay £800per year for this service you expect a certain level of commitment to customer care. That said, another engineer came to replace the tank. Slightly concerning was the fact that he seemed to spend a lot of time on the phone. When he eventually finished, he informed me that my shower pump was leaking, there had been nothing wrong with it prior to the fitting of the new tank. He went on to say that it was not down to him and that dyno rod don't cover shower pumps so there was nothing he could do. I employed a local plumber to inspect the pump, he confirmed it was damaged beyond repair. He took one look at the pipe work dyno rod had left us with and advised us to complain due to the shoddy workmanship. In addition to this he noticed the thermostat on the tank was set at 75degrees, much higher than the maximum 60 degrees for the pump and had likely caused the shower pump to break due to the extreme temperature of the water running through it. We did complain about this and the following day the water tank started leaking again from one of the ill fitted pipes and the central heating pump jammed, coincidental??!! a dyno rod engineer attended and said that the central heating pump was wired up wrong and that it was nothing to do with the previous dyno rod engineer's work but that he couldn't touch it as it was a British gas component . (do you see where I'm going with this!!). British gas then sent an engineer to fix the central heat pump, which to be fair he did and also sorted out air lock problems on the radiators we had experienced since the installation of the new tank. In all we have been badly let down by poor customer service (or lack of it). Our complaint was not taken seriously and we have been fobbed off. To make matters worse, when I inquired how much it would have cost to pay a local plumber to replace the tank I found it would have cost a fraction of what I wasted on British gas, plus a new shower pump that cost over £300 and I now have to pay for the shoddy work carried out by dyno rod to be rectified as their operations manager deemed it satisfactory!!!”

Helpful Report

Posted 7 years ago

“Waiting 3 weeks for meter to be fitted! 3 lovely engineers have visited but every excuse under sun being given! Began with " couldn't find house" There's 3 houses on this postcode all in a neat little row! Since then it's been wrong meter sent, wrong gas pressure, wrong fittings and today's excuse is gas leak and wrong fittings!!!! Made to feel it's our fault as we should have informed them of all of this! We are news customers and would like to go elsewhere but have been told by British gas it will take 28 days to switch us!! Stay well away from this company!!!! Still no meter and constant excuse phone calls that we are. Sick to death of hearing”

Helpful Report

Posted 7 years ago

“I echo the negative coments below and more, this company is S... and avoid them at all costs! They installed a boiler plus shower pump at my property for 5K (!!) which broke down TWICE in the first month. They sent out a engineer who agreed it's faulty stock and I never heard from them again! They ignored ALL mine and my partners calls, emails, voicemails and their complaints hotline does nothing but promises to call back - which they don't!”

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

British Gas Reviews