British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,154 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British Gas!! Very loud name and very poor service. Stressed me out in simple things Shame!”

Helpful Report

Posted 9 years ago

“Never have I recieved such awful customer service or appaling treatement. On the 10th February I received a visit from an Engineer and what can only be described as a women hating, intimidating Warrant Office to inform me that I have a large debt with British Gas and that pre-payment meters will replace the standard one that I had. This Warrant Officer refused to show me the paperwork when I asked, stating that I would’ve received it and implied that I was lying when I told him I have received no letters from British Gas (Please note I have proof that British Gas has been sending lots of letters addressed to me to the wrong address – this has only just been changed on your system due to British Gas’ error and not mine). Several times the Warrant Office raised his voice to me and pointed in my face while doing so my children were stood behind me shaking with fear and crying from being so scared. I asked him on several occasions to stop shouting at me and pointing in my face, when I asked him to show me his ID badge as I wanted to know his name to complain he would not show it to me. In a letter from Laura Mortin – Customer Specialist at British Gas, she stated that the Warrant Office advised his ID badge was on display. This is an outrageous lie as he had his hand held machine (I believe an iPad but could be a tablet) held in front of it while snarling at me. Please note that the engineer who attended with him heard and saw all of this and I would expect him to tell the truth. The engineer was the only person to enter my property as my two young daughters were petrified I’d let the “big bully” in from outside (Those are the words my 4 year old used). I am disgusted that British Gas employs and sends people like that out to intimidate and scare their customers (and their children). As it turns out you had the incorrect address for me. You’ve been supplying 2b with gas and Electric but have been sending all correspondence to 28. I have spoken to the people at 28 who have confirmed they’ve received a lot of letters with my name and they’ve been sending letters back marked with not known or addressee unknown. They are willing to make a statement to that affect. Due to British Gas’ mistake not only have I been forced to pay outrageous costs for gas and electric through the pre-payment meter but I was actually charge for that privilege of them installing the god awful meters! Knowing the above facts about British Gas’ blatant mistakes I’m unsure why you are refusing to change my meters back from the Pre-Payment meters. I’ve already tried to explain that I would’ve been willing to pay more than the £6.50 each a week and that the debt mounted up was because of me not receiving one letter or phone call about this. Even after explaining about the above address issues and telling British Gas my address is 2b and not 28, the reply to my original complaint was sent the 28. Is it any wonder I haven’t been getting letters when you are still sending them to the wrong address.”

Helpful Report

Posted 9 years ago

“On haart radio there was an advert for 50% off on new boilers. Called to ask for a price. Their call centre guy was really arrogant and rude. Asked him to put me through to someone else please and he will keep asking why, then British Gas sent someone over to price the boiler and the cost was £3600+. Which is the double cost for the same boiler as my friend had it for only £1500 along with installation. Moral of the story, just don't accept the price and buy it if it says *half a price*”

Helpful Report

Posted 9 years ago

“My advice is to steer well clean of this corporate leviathan. If you have a problem and it doesn't fit neatly into one of their 'categories' you haven't a hope in hell of getting it resolved. British Gas have our domestic property mistakenly listed as a business. Despite three years worth of letters, emails, phone calls and promises we are still listed as a business. We recently tried leaving British Gas, desperate to be rid of the incompetence, but they wont let us leave as we are a (Yep, you guessed it) 'business customer' trying to join a 'domestic' tarrif at another supplier. apparently 'computer says no'. I've now threatened to camp out at corporate HQ Lets see where that gets us. I'm not holding out much hope Avoid these idiots at all cost”

Helpful Report

Posted 9 years ago

“Rogue trading at its best. And simply out to rip you off!!!”

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Posted 9 years ago

“Spent 30 min to set up an account and they got my payment method wrog which apparently affects my rates.”

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Posted 9 years ago

“A bunch of incompetent CLOWNS !”

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Posted 9 years ago

“The man from British gas came on Sunday to service the boiler, his name was Tony Randell, I think his number was 2996024, he was a lovely man, really polite very pleasant and efficient. Just to let you know”

Helpful Report

Posted 10 years ago

“Poor communications. Asked a simple request for payment amounts for an old account, ended up with them sending a bill to somewhere I didnt live. They got the reads wrong to start with and constantly disputed my data even though I had photographic evidence. I would NOT recommend them to anyone, not because they are pricey simply because they need to shift up a few gears and sort out the service they offer to their customers”

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Posted 10 years ago

“Always found British Gas to be a very good company. Yes sometimes it may take a little while to get through and yes they can make mistakes but all companies do. Overall a very good service provided. Home care is worth its weight in gold.”

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Posted 10 years ago

“British gas... The worse customer service team in the sodding world!”

Helpful Report

Posted 11 years ago

“Half an hour so far on hold with British Gas 'Customer Service'. 16 bars of Coldplay and one advert on repeat. Explode? I wanna”

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Posted 11 years ago

“BRITISH GAS have a very poor customer service record I am switching to either the Co-op or M&S for my energy.”

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Posted 11 years ago

“I wouldn't use British Gas even if they had the most competitive prices in the UK. Their customer service is dogshite”

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Posted 11 years ago

British Gas is rated 1.2 based on 3,154 reviews