British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,138 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave you metre readings from the house I had moved into, but you still tried to rip me off with an estimated bill, and before this could be resolved, you passed the inflated bill over to debt collectors! How would you describe your behaviour other than disgusting?”

Helpful Report

Posted 3 years ago

“Avoid at all costs. I have a small care home and we had a new Boiler fitted by British Gas and took out a service plan. We called them out for a service and they condemned their own 2 year boiler and cut it off. Our residents all over 85 years old had no hot water. I called them numerous times to come sort out the problem. I complained now over 4 weeks ago. No one has bothers to reply to my complaint or call me. I posted on Twitter and Facebook. I get a message to PM them. I do and all they say is contact the customer service team, which I have and nothing. Avoid avoid at all costs. They really don’t care.”

Helpful Report

Posted 3 years ago

“Dear British Gas, In July of this year, I had become so distressed with the constant calls from your overseas customer representatives I decided I could not cope with the amount of harassment they were causing me. To give one example, they called me over a dozen times after me hanging up asking them not to call back. For this reason, I tried to use energy provider that does not call me using a comparison service I then learned I am in a fixed contract until July next year with yourselves. I specifically and again on multiple occasions, explained I understood this and that I would be moving energy provider as soon as my contract ended. I have raised a complaint over the phone with yourselves yesterday and it was explained the issue lies with a third-party agent Bionic Services Ltd. I do not believe this is accurate. My personal information has been passed to an agent, without my consent. This is illegal. Please can you confirm that you can ask any agent that my information has been passed to, to be destroyed. I am told by yourselves that it is not your responsibility as the agent is the entity that is contacting me, however they are contacting on your behalf – therefore it is your responsibility to stop the harassment. As I explained to the customer service representative yesterday, if the harassment continues, I will take this matter further. Regards, Tobias”

Helpful Report

Posted 3 years ago

“I have had homecare for years. British gas are trying everything to sell me a new boiler and a powerflush rather than fix the issue. Apparently they don't replace heat exchangers on their contract but there is nothing to this effect in the contract I have with them. There is an exclusion about sludge/limescale if they have previously told you about the issue - in my case they hadn't (boiler serviced for years with them) but they are still leaving us without hot water I am devastated I have wasted so much money and time with this company. They don't care if you have no hot water or heating, they don't want to do their duty Also an engineer (John Oxley) was incredibly condescending to me (a woman), but not my flatmate (a man). He continuously talked over me, told me to listen whilst I was talking and used his mask as an excuse for his rudeness. Also he has done nothing at our visit which we have waiter 5 days for - he has not taken the heat exchanger off, not cleaned it and he left us without hot water. Instead I got a call to get a new boiler in from the installation team - I did not ask for that!! I am so upset, tired - and have no hot water”

Helpful Report

Posted 3 years ago

“British Gas sent their attack dogs Avarto to our business property to issue a notice of disconnection for an invoice we had paid 9 months earlier but they hadn't allocated properly. I wrote a formal complaint letter which they eventually acknowledged and stopped the action. It turns out that at the end of their internal investigation that they owe us 2p, well done British Gas. Another scam they work is to send out their invoices late so they arrive around the due date. They then stick on a late payment charge of £45.00 onto your next invoice just as a little bonus to themselves. What a great company they are certainly NOT. We are now moving all of our accounts away from them and I hope they rot away completely going bust and putting all their rotten staff out of work.”

Helpful Report

Posted 3 years ago

“Had our gas boiler service cancelled three times at the last minute after having used annual leave for this. We were promised that the third date would happen but was let down again. Poor indifferent service when we phoned to complain. Have now let British Gas and trying to get compensation. I would urge others to leave this company and seek an alternative. Centrica should have this utility taken away from them.”

Helpful Report

Posted 3 years ago

“Awful customer service. Recently bereaved. Been trying to sort account since beginning July 2021. Impossible to sort. Will be leaving British Gas ASAP.”

Helpful Report

Posted 3 years ago

“If you are in anyway incapacitated through injury or illness do not expect British Gas to help you at all. In fact, they go out of their way to make the situation worse. Please, please avoid this company like the plague!!!”

Helpful Report

Posted 3 years ago

“British gas customer service team are liars and cheats they don't deserve the name British. I want to advise the great British public that they are con men. Please note they charge me a daily standing charge even when i had no electricity.”

Helpful Report

Posted 3 years ago

“Me and my family were left with no electricity for 30 hours thanks to British gas and their customer service team lied in my face.”

Helpful Report

Posted 3 years ago

“I,m still waiting to get my gas smart meter sorted after a week of being totally mislead, also getting through to anyone that understands your problem is impossible, i must have spent at least 10 hours on the phone in the past few days and still can't top up my gas”

Helpful Report

Posted 3 years ago

“Left British Gas in April. Paid bill and closed account. Next time I heard from them was August to say I owed money and was being referred to debt collectors. Checked online and they have quite a history of customer harassment”

Helpful Report

Posted 3 years ago

“For the second time my boiler service has been cancelled with no notification. I was given a date at the end of September (as the first available) funny - I was able to book and appointment for tomorrow. Not holding out much hope of it happening. Sales were very good, service get a -10 from me”

Helpful Report

Posted 3 years ago

“Customer service absolutely appalling all foreign so they don't understand what your saying so trying to explain your problem is a waste if time , will never switch to this company.”

Helpful Report

Posted 3 years ago

“Still trying to screw me over £2600 after 3 years. Have called 50 times to find no one capable of handling the problem. It’s impossible to amount to that figure in 1 year on a small flat with 1 occupant. Especially since I’ve already paid the £600-£700 that I owed on time with no issues. The figure has been plucked from your behind and it’s ridiculous. 3rd parties now tracking me and sending me letters wherever I go. Crooks.”

Helpful Report

Posted 3 years ago

“Very bad company , never use them , they send me a Bill of address i never live and tell me pay , and my partner she move out of address in December 2020 and contact them submit meter reading and they send last bill , after 8 month they can’t charge landlord of that house they send bill for my partner and tell her pay , very funny company”

Helpful Report

Posted 3 years ago

“EXPENSIVE and not worth the extra cost. I've paid more this past 11 months than I've ever paid and I only joined as they guaranteed to honour my last supplier as they were finishing. I used less gas and paid nearly 3 times the amount! Do yourself a huge favour and shop around.”

Helpful Report

Posted 3 years ago

“Meter readers unable to read old dial meters correctly resulting in repeated call to customer services to correct. Being charged hundreds of pounds quarterly for 2 light bulbs on a timer. Text meter reading will not send. App doesn't work. Got through to customer services after 15 minutes and the call was disconnected after 30 seconds. Astounding inefficiency!”

Helpful Report

Posted 3 years ago

“It is impossible to get through to speak with anyone. Last call was a wait of 15 minutes. Totally unacceptable and as a consequence I changed my supplier. At one time you were able to speak with someone within a few seconds of dialling but now they have a different system which is enough to give you a nervous breakdown. I did not want to switch suppliers but I felt there was no other option”

Helpful Report

Posted 3 years ago

“A typical ex-nationalised 'untouchable' company operating fraudulently. British Gas hoodwinked my restaurant staff in Nov 2018 to 'fix' the smart meter to work on MAXDEMAND tariff which means a minimum bill is issued irrespective of actual usage. Bills went from £111 to £1505 monthly which forced closure of this small restaurant. Knowledge of MAXDEMAND tariff did not come about until 2021. BG offered no such contract nor explanation nor willingness to resolve. If this was not true, I would be sued. British Gas are definitely NOT RECOMMENDED as business suppliers. For 3 years British Gas have refused to justify or correct (several complaints raised & Ombudsman refused to investigate claiming Smart Meters are allowed by law but there is no legislation for lack of mobile signal/defaulting to maximum usage bills) their overcharged bills until the posting of online reviews.”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,138 reviews