British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,138 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful,I had a pay and go electric meter and they sent me a bill for 133.00.I questioned it only to be connected to an overseas call centre.I was then accused of not crediting the meter for the last 3 months whilst living there.I will be taking this further and they need to stick to uk centres.Ive never been so insulted I've basically been called a thief and lier”

Helpful Report

Posted 3 years ago

“I have home care with British gas and have done for years now. But over the past few years we've had constant problems with anyone coming to service our boiler. Each time an appointment is made it gets cancelled. BG rang me to make an appointment for someone to service it in September and two day's later I had a missed call, when I rang the number bk the automated voice said it wasn't anything to worry about and no need to get in touch so I didn't. The day the service was arrange for no one came, when I rang they said I had cancelled it!! I'm waiting for someone to ring me now about my complaint. Company takes our hard earned money each month under false pretences. Looks like they'll be losing a loyal customer.”

Helpful Report

Posted 3 years ago

“Never known nothing like this in my life customer service is discusting they just fob you off with “an engineer is coming in the next 3 hours” think it’s there favourite line !! (Paid to talk rubbish) you can barely understand the person on other end of phone in ten months I’ve had 4 sets (gas and electric changed every time) of meters once they go they go it’s all off and they leave me with 3 kids over 24 hours with no electricity at this current moment I’m here with no gas cos no matter how many gas they tell me to go get it don’t work A MOVE IS A MUST SUPPLIER NEEDS TO CHANGE ASAP! They just don’t care Aslong as there getting paid”

Helpful Report

Posted 3 years ago

“British Gas is a complete waste of time. Faulty smart metres not working properly therefore overcharging me and money wasting. Their tariffs are not cheap but a rip off and sky high. BEWARE and STAY AWAY!”

Helpful Report

Posted 3 years ago

“Been with this company for years, but looking to switch, their so called customer service is abismol, at best, you definitely don't feel valued, waited 45 minutes to get answered, and the female who took the call, spoke only little English, and because I couldn't understand, and had to keep saying, can you repeat that please, just hung up on me, I'm definitely looking to switch.”

Helpful Report

Posted 3 years ago

“Joined as A new customer over A year ago. was told to submit reading online. website would not alow me to submit reading as no readings had ever been submitted before. tried to ring them to explain the problem but inforemd no operators as covic restrictions. eventualy found an emergency number and guy said he could take reading and put on system. gave reading but never got on system. after this I went back on the website and made A complaint through the british gas complaints porthall. they responded seven days later to say not the right place to make this sort of complaint and to contact british gas customer services. I give up. they are A complete waste of space.”

Helpful Report

Posted 3 years ago

“A typical ex-nationalised 'untouchable' company operating fraudulently. British Gas hoodwinked my restaurant staff in Nov 2018 to 'fix' the smart meter to work on MAXDEMAND tariff which means a minimum bill is issued irrespective of actual usage. Bills went from £111 to £1505 monthly which forced closure of this small restaurant. Knowledge of MAXDEMAND tariff did not come about until 2021. BG offered no such contract nor explanation nor willingness to resolve. If this was not true, I would be sued. British Gas are definitely NOT RECOMMENDED as business suppliers. For 3 years British Gas have refused to justify or correct (several complaints raised & Ombudsman refused to investigate claiming Smart Meters are enforced by law but there is no legislation for lack of mobile signal/defaulting to maximum usage bills) their [default/estimated] overcharged bills until the posting of online reviews. Now (10/21), overcharged by £20k I am forced to take BGB to court for £19k refund & loss of profit: unlikely to get more than refund so AVOID! Simply cannot do worse. Additionally, BG have unwarrantedly damaged my credit rating. Complaint ref.: 5023866128”

Helpful Report

Posted 3 years ago

“AWFUL, LIARS, CHEATS. NOT EVEN A ONE STAR. THE HOME EMERGENCY TEAM ARE LIARS AND PRESENT BG AWFULLY. SPOKE TO THE HOMECARE EMERGENCY TEAM REGARDING WATER IN THE BASEMENT. THE ADVISER STATED HE HAS BOOKED AN ENGINEER TO COME OUT FOR THAT VERY DAY. NO ONE TURNED UP. CALLED THE NEXT DAY AND FOUND OUT THAT THE AWFUL, CHEATING ADVISER HADNT LOGGED ANY EMERGENCIES OR MY PHONE CONVERSATION. LIARS AND CHEATS. DONT USE THEM. THERE ARE OTHER ORGANISATIONS THAT DO A MUCH BETTER JOB.”

Helpful Report

Posted 3 years ago

“During pandemic unable to have my yearly check wrote to me apologising with a refund”

Helpful Report

Posted 3 years ago

“Terrible customer service..on the phone for one hour each time waiting to speak to a human. Over charged us for when we didn't even live or own the property. Not to mention this is the company who sacked hundreds of employees because they wouldn't work for less money than they were already on. And the CEO pocketed £2million on shares after this action. Finally a darn waste of paper with their repetitive multiple sheet post”

Helpful Report

Posted 3 years ago

“Organised an appointment for an engineer for an annual service on my boiler and he cancelled due to a home emergency (ironic). Rescheduled and this time the engineer didn't even bother to turn up or call the explain. Have made a third appointment in two weeks now to see if this time they appear. The customer service is APPALLING! It's actually quite funny how bad it is, only one operator on the chat (Sachin -- don't call as it's bots who guide you to nothing except the opportunity to hang up on you) was any good. Overall, British Gas are not good for what they used to be the Rolls Royce of - servicing boilers. I'm sure there are plenty of others who are happy to help, especially smaller, local firms who would be keen to step in where British Gas can't be bothered to tread. Let's see”

Helpful Report

Posted 3 years ago

“Absolute rip off... I've cancelled my contract as I was moving homes and didn't want to carry on with this provider. Before cancelling, I checked my account and my account was on credit for both electricity and gas. Surprise, surprise, when I cancelled and gave them my meter reading, I received a combined bill of £270! In other words, they can do what they want and you have not options. There are much better / cheaper providers out there. I've moved to Bulb and so far, I am happy with their services.”

Helpful Report

Posted 3 years ago

“British Gas has over the last 2 months been the obsolute worse to deal with. Their server had gone down which had forced our meter to disconnect from their server not sending readings. Nearly a year went by and no one had informed us of anything, until we got a £300 bill. Once this was explained to us (7 phone calls in) we agreed we owed the money and would like 1 simple request before paying, a list of our monthly usage so we can confirm the amount. Yet here we stand with no monthly usage sent, around 18 phone calls and an outstanding bill. We were ensured by their agents no one would take action against us while we sort this out, yet we have 5 outstanding compliants, no one calls us back, letters saying we will be passed to debt collection and it just seems british gas would rather have their money than help their customers with their customer service. If your reading this review, go to someone else for your services! British Gas, feel free to reach me if you would like to sort this out.”

Helpful Report

Posted 3 years ago

“best customer service i ever received Problem solved very polite helpful and understanding Spoke with Vicki very understandable and so helpful Thank you Dave”

Helpful Report

Posted 3 years ago

“British Gas are the best. They supported me during crisis. They listened to and assisted all through. Thanks so much for all your supports. Especially one of the staff called ODILLE. God bless you all”

Helpful Report

Posted 3 years ago

“They are using I won't recommend them I will rip you off so glad we leaving them I don't want to give them one star either”

Helpful Report

Posted 3 years ago

“British Gas advert on TV is incredibly confusing and is as poor as bad art. No idea what the singer is continually repeating therefore cannot link this to the visuals. Is this the best you can do to inform potential clients. It must have cost next to nothing to produce - sounds like your ad company employed an enraged10 year old kid with bad attitude to continually scream a line through a synthesiser. It’s so poor it can only be laughed at for being pointless and ineffectual. Do you really have to subject gas consumers to this utter drivel?”

Helpful Report

Posted 3 years ago

“Trying to obtain money’s though fraudulent means... I feel I have to write this review as everyone should realise the seriousness of what this company keep doing to people (I myself included) I recently left them on the 24th of August as I always felt my bills was way to high (every 3 months my bills would come to about £250) and I’m 1 person living in a 1 bedroom flat . I hardly use anything . Just a tv and very really use anything else (my previous bills with another company was only £80 for the 3 months) big difference to what British Gas are changing ! So I was made to join British Gas due to my other energy supplier went into liquidation. So I was forced into having these rob dogging scamming Con men as my supplier . So I just left them on the 24th of august and they sent me a bill (dated from the 2nd of July until the 23rd of august of £120) I know my bill should be only £20 and I phoned them up to tell them they got it wrong .. well after many dropped phone calls (people just hanging up on you) and people being rude and shouting down the phone I finally talk to someone of polite manner . Who did confirm that my last bill with them (as I found a better supplier) would be only £20 (not £120) well I paid the £20 and thought nothing more of it , then today I go to check my account to finally see an end account balance that should only be £0 well to my utter surprise and astonishment my account balance was £3064.59p !!! Yes you read that right over £3000 !!! Well you can imagine how that must make someone feel . I rang them up (to have the phone put down on me 3 times again without even a word spoken) to finally get through to someone who said a manager would phone me back before 5pm end of business .. well guess what !!! No 1 did phone me . So now I’m left waiting another day to sort this out .. all this happening while my elderly mother is poorly in hospital and this is hanging over me the thought they are wanting £3000 out of me when I have evidence I sent them full payment for my final bill (of £20) , this is unbelievable! they must get cheap thrills out of frightening people half to death with ludicrous bills they are sending to people .. I dread to think how they treat the elderly and the vulnerable , I bet on days they have a bored meetings I can just imagine them all sitting around a table like Frankenstein and Dracula wondering what ways they can suck the life blood out of more people , people like this should be publicly ashamed and have rotten vegetables thrown at them . The way they have made me feel is physically sick and I won’t let this drop . £3064.59p !!! They can go and whistle for it .”

Helpful Report

Posted 3 years ago

“My mother died in May 2021 and my sister who does not keep well was her next of kin dealing with everything from her funeral arrangements to closing all her accounts and settling her bills etc ,,, British Gas owed my mother something in the region of £400 and my sister has had over 40 calls and emails to get this matter resolved and still nothing , and that’s the bereavement who are dealing with her”

Helpful Report

Posted 3 years ago

“Looking for a home care policy then do not use British Gas unless you want your home burnt down like they nearly did to mine . April - July tried to fix my tumble dryer by watching you tube videos as their engineers confirmed they are not trained or limited training out in needless parts not genuine manufacturers parts and them fitted the fan in my tumble dryer round the wrong way which could have set on fire”

British Gas 1 star review on 15th September 2021

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,138 reviews