British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,254 Reviews

5 %

of reviewers recommend British Gas

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Metrics

1.2

Based on 3,254 reviews

Customer Service
Communication Channels	Telephone

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Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i was chatting to the women, i was asking about the cost increase to my policy, i said it would be cheaper to cancel then start another account, she said we have a team for that then cut me off”

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Posted 4 years ago

“This review is not for British gas itself as I've had a year of trouble with the company itself and a handful of unhelpful of employees. I rung up on the 29/11/21 and finally got through to a lovely lady that actually liked her job and made it her mission to sort out my account like no other had ever attempted. Tanika you are an angel and I'm am so grateful to you for dealing with my complaints and spending the 2 hours to fix everything. Thank you so much for your time, patience and optimistic attitude, you were pleasure to talk to you and others at British gas would benefit greatly from your expertise and determination to get the job done. Thank you again 😊”

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Posted 4 years ago

“Was moved to British Gas when my previous supplier went into liquidation. Does the left-hand know what the right hand is doing in this company . I moved over on the 8th Nov on the 16th Nov phoned and set up a direct debit to be taken out on the first of each month starting from the 1st Dec on the 21st of Nov I received an email saying that they haven’t been able to take my direct debit but not to worry as the fault was their end and they would be taking it on the 3rd Dec then on 1st of each month from Jan 2022. Today 1st Dec my first D.D was taken looking on the App they will be taking a second D.D on 3rd of Dec what are they up to do they know what they’re doing you can’t get in touch with anybody the chat doesn’t work or closed on the app you just go round in circles I can’t see me staying with British Gas very long I’ve already had enough of them.”

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Posted 4 years ago

“Peoples went bust and I had to switch to Worst company ever, British gas!!!! Cant speak to them tried everything. I have a key can't find any place that their machine works to top up.Had to go 20 miles to get credit. I want to switch but Don't know if I am aloud to, company is a joke”

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Posted 4 years ago

“What a disgusting company. There customer service genuinely really don’t care a jot. The only effort they make is to send out debt collection threats. Threatening me with debt collectors because I owe them £9.07. When I made a complaint they promised to call me to sort it all out but never did. Going without electricity would be better than dealing with British Gas. There horrible. I gave them one star because zero wasn’t an option.”

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Posted 4 years ago

“A shambles. I've been moved to British Gas from Zebra who went bust. I've had NIL information from them - eg how much they will be taking per month. Nothing except the start date which has passed. I tried to contact them - there is no way I can do this. They cannot be reached. So they are my energy suppliers, will take whatever they want each month, and I can not contact them. I did a Trustpilot review (BG emailed to ask if I'd do a review) and BG replied to say contact them via Twitter. Are they serious? What a shambles of a company.”

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Posted 4 years ago

“The worst company ever!!! I have had to call them 5 times due to an error in my metre and having to manually putting my gas and electricity on my metre every time! This is not acceptable due to the company boasting about smart metres they wanted to put on customers when it’s stess every time I top up I call the company wait in a queue for over one hour then be told there is no mangers available?! Being a manager myself I asked them what would be the procedure if anything was to happen during work hours? She stated they would wait until the next day for a manager?! Never heard of that but Ok that does not sound professional at all. It’s the simple things that make this company lose money. British Gas need to hold a meeting and think how to improve there service as the reviews are awful.”

Helpful Report

Posted 4 years ago

“I have had a Homecare agreement for several years. My boiler runs on LPG. A few weeks ago the engineer turned up to carry out the annual service only to discover that we do not use natural gas. He was not qualified to work on LPG boilers. British Gas then contacted me to say the engineer had called but could not gain access. Visit was rebooked for November 29th but engineer failed to turn up. Their customer service is the worst I have encountered in any industry. They are a joke.”

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Posted 4 years ago

“Honestly this company is a complete shambles. Topping up is a nightmare either the system is down or the top up doesn't go straight to machine which is leaving me to go and put it in manually which isn't easy. I've tried to book and engineer twice both said they was coming and just never turned up. When you go to talk to someone your transfered to customer service in south Africa to be told we can't help .”

Helpful Report

Posted 4 years ago

“British Gas is the most dodgy company in the UK I will never use it again”

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Posted 4 years ago

“Refused to solve a problem created by British gas. British gas came for a check up. They switched off the gas but failed to order the replacement part required. We keep getting "engineers" sent out that do nothing other than blame their colleagues for a job badly done. For four days we have had no heating, no hob to cook on and no hot water. British Gas haven't attempted to fix the problem. The "engineers" identified the problem, the part/s should have been ordered, delivered and repaired???”

Helpful Report

Posted 4 years ago

“Really poor service and so dissapointed! Every time I call to explain that my in home display device or the app isn’t working or showing us the valances so we know when we are running low, the line cuts off and they never even bother returning the call. This has happened about 3 times same day! The representatives are not helpful at all, they find ways to try and get off the phone and too lazy to call back when their line cuts off. I am a new BG customer but already thinking of switching because their service is ridiculous and useless!”

Helpful Report

Posted 4 years ago

“The gas and electricity supply is fine but they are increasing their prices. The website is terrible, it hasn't been working properly for a few years: cannot get into the Rewards section, and over the last 1 - 2 months, cannot submit a meter reading online”

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Posted 4 years ago

“I think British gas has let me and my family down booking system terrible, engineers worst than useless customer service put the phone down when they are not happy with your questions phone calls not put on record. I was told I would get a call back within 48 hours after British gas could not make my Sunday PM appointment surprise surprise no phone call, I pay over 60 pounds for a service they advertise at 21.50 pounds I would love to go on TV to explain to potential customers JUST how bad they arr”

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Posted 4 years ago

“Radiator leaking valve, very old System valve new would not fit Frank our engineer was able adapt to fit made a very god job done under difficult times conditions well done him”

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Posted 4 years ago

“Thanks to Rushikesh, Customer Service Adviser, who was on live chat with me and his good attitude helped me to solve my problem asap...”

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Posted 4 years ago

“Absolutely vile they put me and my kids at risk as they told my ex who was domesticity Vilont and threatened to bleach my newborn baby where I live, and took no accountability and hung up on me eveytime I tired to get him taken off my account absolutely disgusting”

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Posted 4 years ago

“Absolute tosh, noone knows whats going on, never get the right information, change their mind daily and blatantly lie and make up figures - biggest waste of time since Brexit”

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Posted 4 years ago

“It a joke ? These disgusting liars don't care about customers, Huge fake that treat people like they are nothing. Those errogant ask you to stay days at technician alert while nobody plan to come, If at 1 from 10 appoitments someone will come in a day delay, he doesn't have spare parts.”

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Posted 4 years ago

“Joined British Gas in September I am disabled can’t get to read my meters even though I have smart meters there apparently not compatible now have to wait till January so bound to have a big debt when it finally gets sorted would have stayed with my old supplier can’t believe how hard to switch”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,254 reviews