British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,253 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

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Metrics

1.2

Based on 3,253 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very rude staff on the phone didn't care at all when I had a gas leak”

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Posted 4 years ago

“Great service! Would highly recommend.”

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Posted 4 years ago

“British gas should not be allowed to trade very bad service should be prosecuted for breach of contract”

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Posted 4 years ago

“british gas owe me £132.32 refund from leaving them for another supplier I have been in constant contact with them for 3 months now and keep getting the same response saying you should receive a cheque in 7 to 10 days, i raised an official complaint and received a call from the complaints department promising me that a cheque was raised there and then and i will receive it asap that was 30 days ago. i contacted them again to day and was told i will receive a cheque in 7 to 10 days. THEY WILL NOT PAY BACK ANY MONEY OWED TO CUSTOMERS. And customer services and complaints agents are well trained in fobbing customers off with lie after lie. why is a company like British Gas being allowed to to this”

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Posted 4 years ago

“Do not and I mean do not get any service from this company no electricity no gas don’t even touch any paperwork they send. The worse company I have ever delt with you buy at your own Risk”

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Posted 4 years ago

“Joke of a company. They have put false missed payments on my credit report and are now saying that they can’t remove them. Calling them takes you a full day and their customer service team are absolutely useless. Go with a different company. I now have missed payments on my credit report and it has stopped me from getting a mortgage when I have never missed a payment in my life”

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Posted 4 years ago

“They cut me off with no warning when I had paid - they said tech issue. They said it would be 2 months for an engineer to come and fix the problem! Was on live chat for a total of 5 hours when they said they were resolving things - they didn't do anything. Phone numbers on the British Gas website are defunct and complaint email bounced back. NEVER USE THEM. I changed providers. I would give zero stars if I could.”

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Posted 4 years ago

“i'm still paying for the electricity of a flat i left 5months ago. I sent emails containing all my datas, tried to call them and waited 30minutes, sent complaints and had no answer.. I heard they could not yet do anything, I had to call back later...”

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Posted 4 years ago

“Impossible to get through to. When you finally do, they hang up or just plain don’t care. Happy to leave my elderly disabled mother without electricity (who relies on electricity for her medication) - livid. Will be looking at alternative suppliers.”

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Posted 4 years ago

“Boiler and heating system not functioning properly. Called in Homeserve with whom we were under service contract. After 2 days of ineptness they left us in a worst state as the fitting of a new pump introduced copious amounts of air into the system and a leak left us with a damaged ceiling. Spent the last 4 nights with no heating and no hot water. Called British Gas on Sunday morning, had an engineer with us at 10.00 on Monday morning and by 10:40, the heating system was purring! Committed to spend £300.00 over 12 month for 3 star cover that looks after my complete heating system. Money well spent methinks...absolutely delighted with speed of response, professionalism of engineer and the result. Thank you!”

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Posted 4 years ago

“I CANNOT BELIEVE HOW BAD THIS IS !! IT'S REALLY DON'T DESERVE BRITISH NAME ON THE COMPANY. IT'S MISLEADING THAT ALL BRITISH ARE LIKE THIS BAD SERVICE. SUPER BAD SERVICE. CALLING THEM TRYING TO GET MY PROPERTY CHANGED TO MY NAME (NO ELECTRICITY IN MY HOUSE WHATSOEVER NOW) AND WAITING FOR 2 HOURS AND CALLED 2 TIMES TODAY WAITING FOR 2 HOURS EACH TIME AND THEN CUT OFF MY PHONE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 4 years ago

“Zero customer service can’t get through to a human at all. Also got my address wrong how is that even possible?!”

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Posted 4 years ago

“Have had problems with my new boiler since installation 4 years ago. No one seemed to solve it. Then Tommy, an engineer for gas board for 20 years arrived. He spent hours and finally found the fault and changed a pipe and sensor, which had been the problem since installation. He was helpful, knowledgeable and caring. 4 years to solve ! Thank you to him, gas board need to rethink their system and go back to how they were.”

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Posted 4 years ago

“Impossible to reach, and when you do somehow manage to get a human being on the other end of the line they hang up and don't call you back. Just pray you never have an issue or ready yourelf for weeks of torture trying to get anything sorted.”

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Posted 4 years ago

“We had a leak inside our Boiler which was first noticed on a Sunday. It is very difficult to contact anyone on a Sunday unless it is a Gas Emergency. However, I did manage to book a Appointment using the Online Booking System for two and a half weeks later! The following Wednesday we noticed the leak was getting worse so I tried the 'Live chat' function and spoke with Prathamesh. He arranged for an Engineer to visit at 8pm that night, the relevant part was ordered and the Engineer came back at 10.30 the following morning and the leak was fixed. Think I was very lucky reading the reviews on here.”

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Posted 4 years ago

“constantly waiting for up to one hour to speak to customer services and when I do get through they promise to sort out my problem, but still do not”

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Posted 4 years ago

“What an absolute shambles..customer service a massive disgrace...whilst waiting for a phone reply..if that is you are fortunate to have not already been cut off by them.!..the automated tells you how an agent will be able to help you..lol..but forgets to mention ..that is IF? you ever get to talk to someone .. that it is more than likely they will just disappear from ur call ..as they do not have a clue how to sort ur problem..so just leave you hanging until you finally give up..As for...CHAT.. requested transcript..nothing forthcoming..likely because it included an apology for their incompetence..and highlý unlikely they would want that to be available in writing to a customer!!!”

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Posted 4 years ago

“Terrible company, worst I’ve ever had , mess up every time.. useless wankers”

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Posted 4 years ago

“British Gas home care?? The boiler broke down, no central heating/ hot water. It took five days for an engineer to come out, ten minutes later it’s all fixed even though he didn’t have the replacement parts he felt would rectify it?? I asked does it all look ok have you serviced it?,”no, go online for that” . Ten minutes after he left it broke down again .Tried to speak with british Gas over the phone ,near impossible!! finally got through was put on hold whilst they chased up the engineer then cut off . Phoned through again , (2hrs)finally spoke with somebody who said they couldn’t get hold of the engineer but I should try turning it on and off again.. earliest booking in three days , so over a week now! We pay around £400 a year for home care , due to the pandemic? The boiler and central heating hasn’t been serviced in two years and when you finally need the cover this is what you are provided with. Extremely systemically poor service ...steer clear!!”

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Posted 4 years ago

“Transfered to British, first months calculated usage equates to over ten times more than the actual usage, equating £850 for a month. Credit still not materialize from previous company. Absolute joke.”

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Posted 4 years ago

British Gas is rated 1.2 based on 3,253 reviews