British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,209 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 26th December 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A shambles. I've been moved to British Gas from Zebra who went bust. I've had NIL information from them - eg how much they will be taking per month. Nothing except the start date which has passed. I tried to contact them - there is no way I can do this. They cannot be reached. So they are my energy suppliers, will take whatever they want each month, and I can not contact them. I did a Trustpilot review (BG emailed to ask if I'd do a review) and BG replied to say contact them via Twitter. Are they serious? What a shambles of a company.”

Helpful Report

Posted 4 years ago

“The worst company ever!!! I have had to call them 5 times due to an error in my metre and having to manually putting my gas and electricity on my metre every time! This is not acceptable due to the company boasting about smart metres they wanted to put on customers when it’s stess every time I top up I call the company wait in a queue for over one hour then be told there is no mangers available?! Being a manager myself I asked them what would be the procedure if anything was to happen during work hours? She stated they would wait until the next day for a manager?! Never heard of that but Ok that does not sound professional at all. It’s the simple things that make this company lose money. British Gas need to hold a meeting and think how to improve there service as the reviews are awful.”

Helpful Report

Posted 4 years ago

“I have had a Homecare agreement for several years. My boiler runs on LPG. A few weeks ago the engineer turned up to carry out the annual service only to discover that we do not use natural gas. He was not qualified to work on LPG boilers. British Gas then contacted me to say the engineer had called but could not gain access. Visit was rebooked for November 29th but engineer failed to turn up. Their customer service is the worst I have encountered in any industry. They are a joke.”

Helpful Report

Posted 4 years ago

“Honestly this company is a complete shambles. Topping up is a nightmare either the system is down or the top up doesn't go straight to machine which is leaving me to go and put it in manually which isn't easy. I've tried to book and engineer twice both said they was coming and just never turned up. When you go to talk to someone your transfered to customer service in south Africa to be told we can't help .”

Helpful Report

Posted 4 years ago

“British Gas is the most dodgy company in the UK I will never use it again”

Helpful Report

Posted 4 years ago

“Refused to solve a problem created by British gas. British gas came for a check up. They switched off the gas but failed to order the replacement part required. We keep getting "engineers" sent out that do nothing other than blame their colleagues for a job badly done. For four days we have had no heating, no hob to cook on and no hot water. British Gas haven't attempted to fix the problem. The "engineers" identified the problem, the part/s should have been ordered, delivered and repaired???”

Helpful Report

Posted 4 years ago

“Really poor service and so dissapointed! Every time I call to explain that my in home display device or the app isn’t working or showing us the valances so we know when we are running low, the line cuts off and they never even bother returning the call. This has happened about 3 times same day! The representatives are not helpful at all, they find ways to try and get off the phone and too lazy to call back when their line cuts off. I am a new BG customer but already thinking of switching because their service is ridiculous and useless!”

Helpful Report

Posted 4 years ago

“The gas and electricity supply is fine but they are increasing their prices. The website is terrible, it hasn't been working properly for a few years: cannot get into the Rewards section, and over the last 1 - 2 months, cannot submit a meter reading online”

Helpful Report

Posted 4 years ago

“I think British gas has let me and my family down booking system terrible, engineers worst than useless customer service put the phone down when they are not happy with your questions phone calls not put on record. I was told I would get a call back within 48 hours after British gas could not make my Sunday PM appointment surprise surprise no phone call, I pay over 60 pounds for a service they advertise at 21.50 pounds I would love to go on TV to explain to potential customers JUST how bad they arr”

Helpful Report

Posted 4 years ago

“Radiator leaking valve, very old System valve new would not fit Frank our engineer was able adapt to fit made a very god job done under difficult times conditions well done him”

Helpful Report

Posted 4 years ago

“Thanks to Rushikesh, Customer Service Adviser, who was on live chat with me and his good attitude helped me to solve my problem asap...”

Helpful Report

Posted 4 years ago

“Absolutely vile they put me and my kids at risk as they told my ex who was domesticity Vilont and threatened to bleach my newborn baby where I live, and took no accountability and hung up on me eveytime I tired to get him taken off my account absolutely disgusting”

Helpful Report

Posted 4 years ago

“Absolute tosh, noone knows whats going on, never get the right information, change their mind daily and blatantly lie and make up figures - biggest waste of time since Brexit”

Helpful Report

Posted 4 years ago

“It a joke ? These disgusting liars don't care about customers, Huge fake that treat people like they are nothing. Those errogant ask you to stay days at technician alert while nobody plan to come, If at 1 from 10 appoitments someone will come in a day delay, he doesn't have spare parts.”

Helpful Report

Posted 4 years ago

“Joined British Gas in September I am disabled can’t get to read my meters even though I have smart meters there apparently not compatible now have to wait till January so bound to have a big debt when it finally gets sorted would have stayed with my old supplier can’t believe how hard to switch”

Helpful Report

Posted 4 years ago

“Waited 3 weeks for repair man after boiler stoped working. Engineer turned up with no spare parts. He promised to return next day but didn't show. After contacting British gas, they told me I'd have to wait another 4 weeks for another engineer. I'd been a customer of British gas homecare for 20 years. I told them to shove it and and booked an engineer off the net who attended same day. My direct debit was cancelled the same day. Diabolical customer service.”

Helpful Report

Posted 4 years ago

“Started a conversation with on line agent said yes can help you with your issue then gone no more contact for over an hour now told my chat was ended and now no agents available rubbish service only been with the company a few weeks and can't wait to leave”

Helpful Report

Posted 4 years ago

“Disgusting behaviour to customers!!!! Left a disabled family member without any gas or electricity for over 3 weeks as couldn't get out of the house.... Everytime I rang they hung up totally disgraceful stay away!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Unfortunately I had no choice joining BG as I was with PFP who went bust. BG are just an absolute shambles of a company, Live Chat there is never anybody available, call centre operatives can barely speak English and struggle to understand what I am saying. I set up a DD on Monday online and was told the monthly payments would be £211 , I received an email today saying thank you for setting up your DD , your payments will be £290 !!”

Helpful Report

Posted 4 years ago

“The most USELESS and WORST company since Enron. I have asked to change my meter on Ten separate occasions. Every time I'm given bullsht promises and persistently lied too and promised a call back which Never happens. Banging my head against a brick wall is far more productive than calling this lousy company”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,209 reviews