British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,209 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 26th December 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 86 year old mother who has boiler cover for 30 years has had two boiler service booked and your useless staff have let her down with no real explanation just can’t make it she has moved furniture and you still don’t turn up what a load of rubbish I would not recommend this service to anyone”

Helpful Report

Posted 4 years ago

“My previous energy supplier refused my bank to bank payment method for energy for 3 yrs then went bust. British Gas took over the supply of energy of my home and is trying to charge me for energy supplied by previous supplier. It also charged for energy of the last 1yr despite not reading meters and threatens a pre payment if I don’t pay it’s demands that are not lawful nor justified. This is despite the fact I am disabled with complex health conditions. B G is awful”

Helpful Report

Posted 4 years ago

“Utterly awful. This company hates its customers so much, it doesn’t care what customer services say or do. A classic example of a company in denial before the rapid onset of failure”

Helpful Report

Posted 4 years ago

“Have a Home care contract for more than 7 yrs - ££££ completely wasted. TV adverts looking for customers ??!! they can't do jobs you have from a simple leak, have to wait for days/ weeks, can't access your account on line, live chat make promises ;-((( RUBBISH Spend money on local plumbers and save your money -”

Helpful Report

Posted 4 years ago

“Non existent customer service, website doesn’t work, app doesn’t work, chat doesn’t work.”

Helpful Report

Posted 4 years ago

“It takes ages to get through to someone in customer services and 8 out of 10 times the line gets cut off. When you do finally get through to someone, they don't seem to have been trained properly to navigate British Gas systems and assist you. Even the ones that say they know the systems inside out don't record details of calls or give the correct information. They don't register complaints correctly and sometimes register them and then mark them as resolved. Shocking company!”

Helpful Report

Posted 4 years ago

“Worst company and staff I have ever dealt with. Just had an engineer visit and at first he was friendly as we have two boilers and he said the other one might not be covered. He had a 30 second look at our second boiler, and whilst he did, I thought I would be nice and get him a torch. He told me to slow down and stop going so fast, all I was only trying to help. He wasn’t helping, didn’t suggest what the problem might be and just acted like he wanted to get out of the house as quick as possible. We have a smart meter that has Not been working for months, numerous calls to be told someone will look into it and told the engineer it’s not working and he just ignored me as he walked out the house. Then spent the next 5 minutes writing an engineer report to condemn a boiler that he looked at for 30 seconds (I have camera evidence of this) so how the hell can he condemn it in this time when all that wasn’t working was the pilot light would not come on. Actually, I realise now after speaking to other people that this is a common occurrence and all they are looking to do is get you to spend £10k on a new boiler that could be installed by much more professional people for half that cost. I can’t believe how bad this company is. Avoid at all costs and go to a company that cares.”

Helpful Report

Posted 4 years ago

“Worst company I ever seen my life so expensive and they not responsible for anything Always overcharge I’ll leave them When they issue the bill only you got five days to pay if no the report on your credit”

Helpful Report

Posted 4 years ago

“Cannot believe that British Gas are advertising on TV, they cannot serve the customers they have already! I have had 3 service appointments cancelled! I will not be renewing my contract but believe they couldn't care less.”

Helpful Report

Posted 4 years ago

“I would avoid at all cost if you have disabled family members. My family have been left for 17hours with no electric I have 4 young children one whom is registered severely disabled. Still awaiting a call back from a manager 7 days later.”

Helpful Report

Posted 4 years ago

“Wish I had never renewed my service contact, bolier was not working so I requested an emergency appointment which was booked for the Sunday and the wrong engineer was sent a plumber!! Another appointment was made for today Tuesday and no engineer showed up discusting service I am still without a functioning boiler no heating and wasted most of the day waiting in.”

Helpful Report

Posted 4 years ago

“I have to speak as I find…. I made an online booking over the weekend and got an appointment for Tuesday. I have never made appointments online before. Excellent communication! I get a text to say engineers on their way then 5 mins later a call from the guy to say he will be with me in 15mins. There were two men David Lawley & Jeffrey Riley both were efficient with PPE for Covid before they entered my home. They made my hob safe and ordered part for me. Both I have to say we’re very pleasant guys. Thank you for putting my mind at ease and getting the job sorted out. They are both an asset to British Gas! Thank you!!”

Helpful Report

Posted 4 years ago

“I've been a British Gas Customer majority of my Life and found British Gases Customer service is Absolutely Dreadfull I had a Appointment with them on the 15th October between 1pm-5pm and turn didn't turn up they text me at 4-27pm to Cancel the Appointment I wast happy at all as I Waited in all Day for them not to turn up.they text me to say would be getting in touch with me to Arrange another Appointment with me But i'm still waiting for them to get in with me 2 weeks Later.What a Shambles.i've seen the Advert for getting a Smart Meter fitted,,the problem is getting a Engineer to come out to fit it-yet Another misleading Advert..not a Happy Customer at all (Disgraceful and I am Appalled as a Long time British Gas Customer ☹️👎👎”

Helpful Report

Posted 4 years ago

“New policy set up with British Gas as my previous ceased trading. All quick and easy move over. No issues and communication good.”

Helpful Report

Posted 4 years ago

“My service was cancelled and rescheduled for next year as they are under pressure to fulfill cancelled appointments. They the were the ones that made the appointment. The thing that gets me is they are still fitting new boilers and taking on new homecare customers surely fulfilling contracts that have already would be priority but then they couldn't care less about them I tried there live chat but as I was writing the complaint they cut me me off saying because of inactivity by far the worst company I have dealt with once they have your money they couldn't care less”

Helpful Report

Posted 4 years ago

“British Gas Homeserve -toxic - steer clear Have been with British Gas Homeserve for 10 years and they used to be ok. However, they don’t now have enough engineers to provide anything other than emergency cover for total breakdowns during the winter, when you are most likely to need them. After they missed a number of appointments, I found they if you wish to raise a formal complaint you have to write to them, as they don’t respond to emails. Laughably they refer you to their Twitter or Facebook accounts. I shall be terminating my contract and would advise anyone to steer clear of this disastrous company.”

Helpful Report

Posted 4 years ago

“Total mistake don't care about the client. Everyone on the hotline says differently. I regret the day I decided to join you. Failure, failure and more failure, people beware of this company.”

Helpful Report

Posted 4 years ago

“Cancelled my boiler service so I rang up to complain which was a complete waste of time it will be 18 months between services but the guy I talked to said this was ok doesn't even deserve 1 star they are absolutely hopeless”

Helpful Report

Posted 4 years ago

“Worst company ever and furthermore they obviously don’t care. I’ve never had any company direct so much BS at me and after dealing with them for a while and reading the total rubbish they right on there website I’ve come to the conclusion there only there for the money. Life is to short to do business with British Gas just do yourself a favour and go elsewhere. You have been warned.”

Helpful Report

Posted 4 years ago

“Very poor quality service, no body is available to talk to you. It is 1 hour I am waiting to talk to some one. I went to chat but the cut me off.”

British Gas 1 star review on 20th October 2021

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,209 reviews