Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

“The worst customer service ever experienced,my smart monitor doesn't work for nearly a month and getting no help with that at all,online chat advisors unavailable.Called 3 times- no solution and not interested to help also last ,,advisor" put me on hold and hung up after! Avoid at any cost just about to change the provider myself.”

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Posted 4 years ago

“Paid for BG to install a new boiler and Radiators. Unbeknown to me they sub-contracted my job, to a 3rd Party. They tried to say he worked for them because they gave a BG tee-shirt. Needless to say the installation of my boiler and Radiators was of a poor standard. Don’t trust this company this what happens when you try to fire and re-hire engineers.”

British Gas 1 star review on 4th July 2021

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Posted 4 years ago

“Before switching to British gas first read the reviews second be prepared to have your money in your bank account taken out and possibly not being paid back until British gas decides they are ready to if at all and third if you have problems be prepared to make lots of phone calls and be lied to would I recommend changing to this company not on the dealings i have had the experience wasn't worth it but you might be one of the lucky ones”

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Posted 4 years ago

“Do not trust them! Lies after lies after lies! Get out! p.s. Sophie (Team manager) in the Cape Town office - Why is it so hard to pick up the phone?”

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Posted 4 years ago

“British Gas should be renamed British Ghastly.”

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Posted 4 years ago

“I have been advised that there are no parts for my combiboiler if it breaks down and the same for my radiators as they are too old. Homecare gave me a quote but I found out another company much cheaper and decided to cancel my agreement with homecare. After removing the radiators, the new company said there was no need for them to be replaced as there was no sludge on the pipes or radiators. Homecare advised that there was sludge on them and on the pipes. The cost for a one off power flush would be £950. Phoned homecare to cancel my agreement, I was advised that my annual seria de for the period of 2021-2022 was not done and I was not due any more payment and that my direct debit on the 1st was not going to be collected. After 2:30 hours trying to contact customer service I was told that I was i was due a payment of the previous month. Customer service adviser on web chat left the chat after asking what the problem was. I’ve had previous problems with plumbing not turning up when had blocked pipes. Homecare are not reliable and they are getting much worst by not giving the right information to customers. I feel that homecare lied saying that my combiboiler and radiators have no parts if required so they can sell their products that is much more expensive (even with discount) that other suppliers.”

British Gas 1 star review on 1st July 2021

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Posted 4 years ago

“I don't even want to give it one star but had no choice. I have been a Homecare customer for many years, however after yesterday's experience 29/06/22 I am now going to go else where. The engineer that came to my home to service the boiler was rude irate and had a bad attitude, in the end I just told him to do his job and leave my home. He said jobs done and went to leave I asked him for a job sheet he said I will get you one he came back from his van and said get someone else to service your boiler, I then said I will be putting in a complain about you he snapped back yes I will be putting complain in about you. I never felt so nervous around anyone like I did with him he just didn't want to be there which was obvious by his attitude towards me. I made a complaint and his manager rang me today. Even though he was very apologetic towards what had happened I felt as though I was not believe after I said with his attitude im surprised you not had other complaints about this engineer he said I have known this person for many years not had any complains about him so basically I felt like a liar and that my complaint was merely to received compensation as I did say to manager what will be the outcome of this. I honestly think if I had been a man he would not have spoken to in this manner. I basically think this person has let Homecare reputation down and I will be looking else where so British gas you have just lost yet another customer.”

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Posted 4 years ago

“I actually don’t want to give even a star! Their plumbing service contractor Dyno sent 4 plumbers to fix my bathtub taps and still leaking! The first two plumbers they sent who had no ideas about what they need to do, they broke my water pipes underneath my bathtub. My whole floor was wet through to downstairs ceiling! It wet through my light fitting! It wet my carpet! My bathtub sideboard is wet through and broken as well! What’s more, my whole family without water for over two days now and it’s still going on! The whole family everyone is so stressful and frustrated! I’m still waiting for them to fix what they have damaged! I’m still waiting for British Homecare to reply to my complaint! Today , dyno sent another plumber to attempt to fix the bathtub taps again can’t get it fixed. What’s more, one of the British Homecare number I tried to call block me.saying that I no need to call them they would call me when they want to… still problems are still unsolved!”

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Posted 4 years ago

“A typical ex-nationalised 'untouchable' company operating fraudulently. British Gas hoodwinked my restaurant staff in Nov 2018 to 'fix' the smart meter to work on MAXDEMAND tariff which means a minimum bill is issued irrespective of actual usage. Bills went from £111 to £1505 monthly which forced closure of this small restaurant. Knowledge of MAXDEMAND tariff did not come about until 2021. BG offered no such contract nor explanation nor willingness to resolve. If this was not true, I would be sued. British Gas are definitely NOT RECOMMENDED as a business supplier.”

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Posted 4 years ago

“I actually don’t want to give even a star! Their plumbing service contractor Dyno sent 4 plumbers to fix my bathtub taps and still leaking! The first two plumbers they sent who had no ideas about what they need to do, they broke my water pipes underneath my bathtub. My whole floor was wet through to downstairs ceiling! It wet through my light fitting! It wet my carpet! My bathtub sideboard is wet through and broken as well! What’s more, my whole family without water for over two days now and it’s still going on! The whole family everyone is so stressful and frustrated! I’m still waiting for them to fix what they have damaged! I’m still waiting for British Homecare to reply to my complaint!”

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Posted 4 years ago

“Switched to British Gas in July 2020 - problems with communication from outset especially with compatibility of my smart meter. Despite numerous requests to rectify, a BG engineer did eventually call prior to Christmas to address issues but could not change my smart meter monitor as he did not have a 'job number' to do so. Promised to call back but despite appointments made, no one showed due to 'strike' action. BG's app is useless - kept updating but failed to give any accurate info on usage or current bills. Tried phoning BG but gave up after 30 minutes on 'hold'. Tried web-chats but mixed response from BG operators & problems with smart meter connectivity never resolved.”

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Posted 4 years ago

“Complete joke of a company, moved into a new premise to which the previous occupiers were with this cowboy company. 5 hours waiting to speak online to find out I need endless documents to prove I'm the new tenant ( why would I pay someone else's bills) now waiting another 5 hours to get back on webchat. Avoid at all costs I wouldn't make my worst enemy sign up with these people!”

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Posted 4 years ago

“Customer service is very bad. Email complaints ignored. The chat service on their app is basically useless. Assistants in South Africa. Almost impossible to speak to someone in this country. Been given conflicting information. British gas states how much they care about their customers. Absolute nonsense. Just after 💷. Being promised phone call backs but not materialised. Absolute sham of a company. Since leaving to join 🐙 Energy of course BG have been in contact to try to make me stay with them. Too much too little too late Im afraid. And as I owe them around £40 being threatened with court action. You couldn't make it up. They have no interest in supporting customers who need help with their bills. The phrase : Knocking your head against a brick wall: was constantly with me when getting no support or contact from them. In fact :Knocking your head with a wrecking ball: was more apt. 🐙 Energy amazing from day one. Nuff said.”

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Posted 4 years ago

“Absolutely joke. After several engineer visits still not solved problem. Home care not worth the money as they keep uping the prices. DO Not Go WITH THIS COMPANY!!!!”

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Posted 4 years ago

“Previously we had a service booked with them as part of a Homecare package and the engineer never turned up. Recently, we had a boiler service as part of the Homecare package. British gas sent a contractor to do the job. After he had left we could smell gas. An independent gas leak body came to switch off our gas supply and condemned the boiler saying there was gas 'pumping out'' of the top of it. When we complained to British Gas they said there was not much they could do because the contractor did not work for British gas and they told us to take up the issue with the contracted company!!! Once the boiler was fixed, it took them three months to reply to our complaint. When they finally responded, they called and emailed during one day and because I didn't respond that day they closed the case!!! The fact that they repeatedly described CREATING a big gas leak in our home, and then leaving the premises with my family (including 2 young children) in it as 'an inconvenience' is just appalling. The customer service has been diabolical all round. My advice would be to sign up to an energy company who put safety first and who treat their customers with respect.”

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Posted 4 years ago

“Been in 5 hours now booked a gas service 2 months ago for June 21 gas man hasn't turned up just found out sub contractor British gas was good now a joke”

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Posted 4 years ago

“Sick deceitful company charging ridiculous amounts and not reacting to complaint after complaint made to them 5 weeks resulted in a bill of 676 pounds! Beware vultures”

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Posted 4 years ago

“Hiked my monthly bills up by £13, considering my usage hasn’t changed except this spring was particularly cooler than in recent years, I also immediately rectified the short fall … very long winded automation to finally speak to a customer adviser to amend the rise in monthly bill… seems I don’t have a say in the amount taken out per month now … I have left the company for a competitor! Money hungry & not customer focused!”

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Posted 4 years ago

“I would like to thank British gas not for their good service. not for repaying their customer's money they take without permission from the customer. And not for their customer services people saying you're money will be ruined to my bank account in 3 to 5 working days but don't mean it. I would like to thank British gas for starting every complaint they get with we are sorry to hear this and we are glad you brought this to our attention I don't think you are sorry otherwise people's money would be paid back into their account straight away and your complaints would not be getting worse. And please don't reply to this message as we are fed up with your company and excuses.”

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Posted 4 years ago

“3 1/2 hours on the phone to and from a South African call centre got me knowhere AVOID THIS COMPANY AT ALL COSTS!!!!!!! IF I COULD OF LEFT NO STARS I WOULD HAVE!”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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