BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.62

4.6 Rating 693 Reviews

91 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

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“Easy to order, great price when ordering in bulk, and very quick delivery of books in well packaged box. Checked all of the boxes we needed.”

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Posted 5 years ago

“Bulk Books had just the right edition at the best price. Ordering was easy and the processing and shipping was fast. Thank you!”

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Posted 5 years ago

“Very responsive to any and all requests! Bobby was cheerful and supportive. Very efficient!!”

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Posted 5 years ago

“Excellent Services, and very helpful with my orders. Thank you. Alma Garcia.”

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Posted 5 years ago

“They did an awesome job with my order. I wanted hardback versions of my books, and they emailed me to notify me that the version i had ordered was in fact a board book, not a hardback. I was able to fix my order and request hardback versions instead. They didn't even charge me for the extra cost associated with the hardback versions vs. board books. I would recommend this site to others without hesitation!”

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Posted 5 years ago

“Staff is very helpful. Orders arrive promptly. If items are back-ordered, customer service contact me and lets me know estimated arrival.”

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Posted 5 years ago

“I ordered based on the price shown online for over $8. Then, I was informed that the price was for only Canadian customers and that I had to pay over $10. This was very disappointing that your advertised price online wasn't honored.”

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Posted 5 years ago

“Surprised there was even a reply to give feedback-it must be automated. I ordered books over four months ago and the finally arrived yesterday. There was no indication or updates. When I would email or call, the answer was always, “it’s on it’s way”.”

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Posted 5 years ago

“Very quick delivery. Great prices.”

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Posted 5 years ago

“I felt like my first small order was very important to Bulk Books. My next larger order needed to be expedited, and they took a personal interest in getting my books delivered on time. So grateful!”

BulkBooks.com 5 star review on 31st December 2019

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Posted 5 years ago

“We tried six times to fax our credit card information to you and each time we received information that someone had answered the phone and it could not go through or that the signal on your end was interrupted. Very frustrating to have to work so hard to give you money”

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Posted 5 years ago

Hi there, very sorry to hear of the troubles with the fax machine. We have a secure line, which should not be forwarded to any phone that someone in the office would answer. Was it sent to the number on the authorization form (855-271-7441)? Again, I apologize for any confusion and inconvenience. Please always feel free to email me directly with any questions or concerns: Bobby@bulkbooks.com Thank you for your business. It is greatly appreciated.

Posted 5 years ago

“The Client Service representative was helpful, and we received the books quickly and at a great price!”

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Posted 5 years ago

“Customer service was excellent. I had to change my delivery date to a sooner time, very helpful and got the books when I needed them.”

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Posted 5 years ago

“I received the most excellent customer service that I have received since the environment of customer "self service" has become the new norm. But BulkBooks representatives were personable and very helpful and delivered the books for our event well before the delivery date. I will recommend and use BulkBooks again and again!”

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Posted 5 years ago

“I received my package within just a few days.”

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Posted 5 years ago

“The staff at BulkBooks did a fantastic job of assisting me with a rush shipment of books for a workshop event. They were friendly and did exactly what they said they would do.”

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Posted 5 years ago

“Books were received on time. Even though there was a delay because the books had to be inspected before shipping, we still received them prior to our original delivery date. Well done!”

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Posted 5 years ago

“They went above and beyond to keep me up to date on my order. It was a back order that I needed ASAP. They were able to ship it so I received it even sooner that thought. Very much appreciated and will return as a customer as well as recommended them to others.”

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Posted 5 years ago

“Thanks for filling my order quickly. I tried several places to no avail to find the quantity of books I needed. Then, someone told me to visit your site and YEAAAAA! And now,....I have the books, two days earlier than I needed them! Your team is great! Here's to you being my new source for books.”

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Posted 5 years ago

“Quick response - fast delivery! Many thanks!”

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Posted 5 years ago

BulkBooks.com is rated 4.6 based on 693 reviews