“I wish I could rate them even lower. I had the worst ever experience with bunaai and for that reason alone I have to think mtiple times to shop anything online. I ordered a dress and it came with some red stains on it. I sent through an email to get a refund but was declined saying that if zoomed in on the pictures on the website, the pattern was visible. The dress looks horrible and it's an utter shame I can't use it or get a refund for the same. Never again from these guys.”
“I had a horrible experience with bunaai recently , I orderd a dress of 4.5 k for my sister they sent the order in 15 days and it was the wrong one, after many long conversations they sent the right one but the fabric is so poor and dupatta is damaged, they deny any refund, i asked them as you have taken 2 months to fulfill my order i am frustated and i dont this dress anymore so i wnat to return this. they denied citing there return policy..”
“We ordered two months before and no sign of it till date. When we want to cancel or refund they don't respond.
Product quality is so bad, material is so thin that it does not justify the picture looks. It seems they are being biased to their favorite or celebrity customers.
Their customer care service is also terrible. No phone calls have been answered after being in queue for 45 minutes. Even for emails they have standard reply.
They are not concerned to their normal ordinary customers.
I really don't like to put even a single star or mark here in review but there is no option to do that here. I really want to give ZERO for everything and 100 for terrible experience.
And in below questioner, you should provide 'other' as option so that we can write our problems specifically. Team bunaai does not even reply, how can I say when and how the refund happens. Quite an Irony :D
THANK YOU!”
“Pathetic quality. I wore the sharara set just once and the golden print on it somehow bleached the entire cloth. I haven't even washed it yet. Not sure what would happen to it if I wash it.
Not worth the money at all.”
“Feedback from my recent purchase from Bunaai.com -
- Extremely low quality fabric. Looks dull and cheap.
-Not at all value for money. Please don't trust the image shown on their portal.
- It's better to have No Return and exchange policy at all. First they'll provide a Rs300 coupon to customers for pre-payment and later reject return requests stating - "all the products bought from the sale or coupons are non-returnable/non-exchangeable ''. This is mean and not expected from a brand like Bunaai. Beware please!
- High time to review and revise their customer support services. One line reply for all my concerns is the worst kind of response from the customer service team.”
“It's a fraud company who are cheating to innocent
Please dont buy any product from Bunaai.com... I have received the damaged product... The fit is not good at all... On top of it they are not ready to refund the money....”
“Requested a green kurta and it was not at all quality product, they have sent a very low quality fabric which is not matching with the green color.
Second the highlight of the suit is hand painting, I have added both the pictures for others to review so they don't get cheated, they are not matching at all.
Third, I immediately sent email sharing that I am not satisfied with the product because we trust and pay in advance should not make me like a fool but yes it is, so BUNAAI team this is such a shame that you are not delivering what you are promising a Rs.4600 pair of cloths which is way expensive than a average selling price in the Kurta & Suit Sets Industry.
Suit was not delivered until 15+ days.
Never order from them they will never agree they are wrong.”
“The white suit had red spots which looked like ink drops. When asked to exchange or refund, they made an excuse of this being a textile design and no return/exchange policy. Product images on website are different and show more seamless cloth design. Customer service has template response and no interest in understanding customer issues. Will never buy again nor will recommend to anyone.”
“This is the worst online services I have ever experienced in life. I ordered suit pair which was not fitting well so when I asked them to exchange it. they denied saying "we don't have exchange policy you can only order same suit with one size bigger or smaller". You can't exchange with other suit or dress. You also have to courier the package to them and also have to pay when the exchanged package arrives at your door.All this doesn't ends here as the new arrived package is of same size that of earlier one. There is no size difference literally "No Difference". They are just fooling people nothing else. Horrible Experience.”
“Absolute fraudsters! They don’t ship your orders on time and also don’t provide refunds, pathetic customer service and they also delete negative customer reviews and also threaten to restrict and block customers.”
“I have received the product today (17/10 2022).... Please dont buy any product from Bunaai.com...I have received the damaged product...The fit is not good at all...On top of it they are not ready to refund the money....If you buy any dress from Bunaani.com you will end up paying high amount for cheap quality product... very unprofessional attitude ...You will not able to reach them easily... it will be very long hold every time.They will not give you justified answer.... It's fraud company who are cheating to innocent customers....”
“They only send good products when they partner or Collab with any influencers or celebrities otherwise they send the worst possible material. I ordered two suits from them and they were nothing like the image and definitely not worth the amount I paid. The material, color (in my case the color of the red suit was all faded), and look were nothing same of what they showed in the image. They won't take returns and even if you are getting a piece of sh*t in name of suit, you have to keep it and I tell you not even your household would consider wearing such kind of clothing. I ship quite often from online sites but shopping from this site had been my worst experience. I wasted my hard earned 6000INR completely. It's a total fraud site and they are only deceiving
people.”
“I ordered a white kurta, what i got is a white kurta with red bleed all over it. There customer care tells me its a fabric design. Everything I ask them, replacement piece, refund or store credit, they say is not possible. I paid 2000 rupees more over the listed price for shipment to the US and all i get is piece of junk. Never buying again.”
“1. Delivery took too long.
2. NO REFUNDS! Exchange only available for size issues. Buyer pays for return shipping.
3. Colour and type of material do not match with the photos shown on the website.
4. Sub-par quality of material.
Would prefer buying on Myntra with their 10x better customer service.
PS With so many one-star reviews, I wonder how their a rage rating is 3.8!”
“These people are fraud don’t ever buy from them.They are selling 300rs - 500 rs cloth suits in INR 4000. I can guarantee you that you will loose your money and will get road side stuff”
“I ordered Aahana gold suit in maroon colour and I received purple colour dress… poor customer service… these people are scammer… they are not accepting any return request or refund… I am definitely going to take action against the company.. they don’t even deserve one star…”
“I have ordered 2 suits from this scammer . They never delivered my suits . Customer service is worst . Neither they deliver nor they refund me my money . I will suggest everyone to be aware of this cheater . They are liar . Complete Scam ..”
“No Return policy. The dresses do not match at all with the picture shown. So once you order,you are just Trapped.
Worst Fabric quality. Looks Cheap. Stay away from this fraud site. Its better to go for Nykaa Fashion/ Myntra where atleast you are sure of the return and exchange.”
“Customer care is worst. They cut the call as well. I ordered this dress to wear on my upcoming travel and i have been following up with them regarding the status. Even after 11 days of ordering, my dress is still not shipped and they say there is some material issue and it might take another one week to ship. It is of no use if the order comes after a week as I'll not be in town . I even said then to cancel my order and refund me. Even that option is not available. Never ever going to order anything from bunaai. Worst experience”
