Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,974 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service we've received has been exemplary from the start. In current circumstances we did have a small delay (not really unexpected) but the team worked to get our delivery in before a key date for us and kept in touch throughout. The delivery was painless and the team worked hard to get everything perfect before they left... and the beds are pretty good too! Very well made and look far more expensive than they were. I've already recommended them to a friend and may be buying another one soon”

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Posted 3 years ago

“Great bed quality and service”

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Posted 3 years ago

“When Button & Sprung says they will give you 100 nights to try your new bed, no questions asked - they really mean it. I had a bed for a good 60-70 days before going to them and admitting it was just not quite what I expected in terms of fabric and design (I had ordered online during COVID). No questions asked, they helped me pick an alternative bed and sort out the exchange for no extra charge, and with a smile on their face. I wish it was this easy to furnish the rest of the house!”

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Posted 3 years ago

“The brand is unique and the finishing touch with the lost sock gave me a warm fuzzy feeling inside.”

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Posted 3 years ago

“Excellent product. Sales staff very knowledgeable. Delivery was on the time with the old mattresd taken away before delivery I would highly recommend this company and would buy again from them in the future”

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Posted 3 years ago

“Very quick and friendly installation, the ottoman style has had a real positive impact on storage in the room, the bed is very comfy and looks great. Would highly recommend!”

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Posted 3 years ago

“Great show room, some slightly mixed messaging around timing, but otherwise very helpful when I spoke to people directly”

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Posted 3 years ago

“Button and Sprung were professional from start to end. When we placed the order we were told early on about possible delays due to the covid crisis and sourcing materials. We understood and kept our order as we knew we wanted their product. The delivery and assembly was prompt, on time, polite and efficient!! The king size ottoman bed was perfect. High quality materials and craftsmanship, the lifting mechanism is perfect and the bed opens and close with ease. The metal frame and wooden slats are supported in the middle, so the slats don’t wander off and this makes for a strong bed (no More hunting for wooden planks when a slat is broken). Very impressive finish and loved the material we chose. Thank you, will 100% recommend and will use again.”

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Posted 3 years ago

“We ordered a divan and headboard from Button and Sprung. When it arrived they had forgotten to drill the holes for the headboard which meant we had to wait another month for a replacement divan half. The the replacement arrived again without the correct holes. A month after that the divan half was delivered correctly. The whole process was pretty painful, the QA department in their warehouse is clearly not up to a great standard. Customer Services told me that the 2 incorrect divan halves would be destroyed which seems incredibly poor from a sustainability/responsibility standpoint. Since delivery the drawers are all a bit wonky and scrape about when opening and closing. All in all the bed is fine... not great. Customer Services offered us compensation but, have subsequently stopped communicating with us.”

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Posted 3 years ago

“Very good service, the team that installed the bed were excellent”

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Posted 3 years ago

“Excellent experience with Button & Sprung. The products are not only very of high quality, made in the UK, but I had received very good advice from Matthew and Stéphane on the two beds and mattresses I purchased from B&S. I particularly appreciated that they delivered the beds on the date I specified, despite the summer holidays and the pandemic. Delivery and assembling were also top. I would definitely buy again.”

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Posted 3 years ago

“Button and Sprung we’re great at keeping me update to date with delivery scheduling. Delivery and construction of the bed was quick, with minimal fuss. Service was helpful and friendly. Thanks!”

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Posted 3 years ago

“From the moment I visited the showroom to delivery it has been a joy dealing with Button and Sprung. Everyone there is so helpful and also very informative.”

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Posted 3 years ago

“The sales staff in the Fulham showroom were very attentive to our needs and thorough in their advice without striving for a sale at all costs. We were given plenty of time to reach a considered view on which mattress type would suit us best. We are very pleased with the choice having slept on the new mattress for two months.”

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Posted 3 years ago

“Button & Sprung were brilliant! They were really helpful helping us pick out a bed, and then when I changed my mind about fabric choice and chose to order my own last minute, they really helped me find the right one. The instillation was quick and they were really communicative about lead times and delivery dates. We are loving the bed, it is beautiful and incredibly comfy. I strongly recommend.”

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Posted 3 years ago

“I'm very happy with my Super King Ottoman bed. It's well made and it offers lots of storage space. The bed has really taken a centre stage in the room. The service from B&S is another matter. Within a week of buying and paying the bed we were told that they wouldn't honour the agreed timeframe because of wood shortage. I appreciate the prompt update but I can't take it seriously. Such a big company to have no knowledge of their stock and availability is something that raises my concern. Wood stock doesn't go low overnight so I would expect B&S to would have known this in advance to the purchase. I also have to take issue with the approach to getting customers to review: sending one sock and asking for a review to get the pair is dubious marketing practice. Let alone that given I had to wait additionally 6-8 weeks for my bed, it would have been a good idea to send us a couple of pairs as a good will gesture for the extra wait.”

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Posted 3 years ago

Hi Bea, Many thanks for taking the time to leave us a review and we are glad that you are happy with the quality of the bed. I'm sorry that you experienced a delay to the delivery of your bed. During the month of August, we (along with many other businesses in the UK) did experience a shortage of wood, which affected the lead time on all of our bed orders. This is the first time that we've experienced an issue like this, and it caught us off guard. We did however try our best to communicate the delays straight away to customers. I am sorry that you do not like the sock idea. Normally only a small percentage of customers take the time to leave reviews, so we thought that providing socks would encourage people to write reviews, good or bad. We will of course send you some more socks as an apology and for sharing your feedback. Best regards, Sophia

Posted 3 years ago

“Easy to negotiate delivery time and very efficient service. Plus the bed is as comfortable as hoped ...far better than the memory foam we had previously”

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Posted 3 years ago

“Button & Sprung customer service were so helpful with the whole process! Very polite and caring throughout!”

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Posted 3 years ago

“Excellent service from the visit to the showroom to the incredibly fast installation of the bed. We were kept updated on the progress of our order, were able to take a leisurely amount of time in the showroom to make our decision and are very happy with both the bed and the mattress. Our bed now feels like a luxurious place of extreme comfort! Highly recommend.”

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Posted 3 years ago

“Gorgeous colour. Does not disappoint. Delivery drivers friendly too.”

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Posted 3 years ago

Button & Sprung is rated 4.9 based on 2,974 reviews