Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 3,021 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 9th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my bed and mattress on video chat from NYC with Stephane for a six week delivery to LO. All the other companies that were referred to me by friends were 8-12 weeks or longer. I received a follow up to my email request for service almost immediately from Stephane - that's how I knew the customer service would be spot on. Although I knew the design and size I wanted, Stephane set up a WhatsApp video call with me to show me the fabric/color swatches, the different mattress types and the different bed options. I think it was Sophia/Stephanie (sorry) who even laid down on the mattresses for me to show me the different types. A week before delivery (when I was very nervous as I was traveling during a pandemic without furniture and an elderly mother), Martin responded promptly to my email follow ups to assure me everything was on schedule. The bed and mattress were delivered spot on the day I landed from NYC and moved into my new flat - Conrad and Rafael built the bed in a little over 10 minutes! They were also very courteous and personable - taking off their shoes which I appreciated. The super king bed is gorgeous and sturdy - no creaking sounds at all. The mattress is also extremely comfy and you don't feel the other person move! I would 100% order from Button & Sprung again and I've already told all my LO friends/family about the company. Excellent customer service and excellent product. You guys deserve the praise for delivering what you said you would!”

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Posted 4 years ago

Hi Madeeha, Thanks so much for the lovely review! I will be sure to pass on your comments to the rest of the team :) Yes, as all of our products are made in the UK, our lead time is 5-7 weeks. Have a fabulous week! Best, Sophia

Posted 4 years ago

“Delivery crew arrived, at the stated time. wearing ppe, very considerate to customer needs. careful not to damage the item or property. The bed is exactly as chosen, looks beautiful in our bedroom setting.”

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Posted 4 years ago

“Great customer service”

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Posted 4 years ago

“The bed is beautiful but the service, speed and flexibility during the pandemic really stood out.”

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Posted 4 years ago

“Excellent customer service! The bed is very good quality and the delivery was professional and efficient. Im very satisfied with my purchase and will be buying from Button & Sprung again in the future.”

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Posted 4 years ago

“The quality of the bed is absolutely amazing! Everyone I dealt with over emails, Instagram and the delivery team was very nice and professional. Would highly recommend from every aspect!”

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Posted 4 years ago

“I think I ordered almost every swatch Button & Sprung had! They always arrived always within 1-2 days. Ordering was easy and I when I asked if delivery could be delayed until after a certain date, it was no trouble. Delivery was quick and efficient, and the gentlemen took all the packaging away. Highly recommend.”

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Posted 4 years ago

“I got such great service from this company. You know the feeling when you’re so confident of your purchase because you’ve had honest, sensible advice? After a visit to the showroom I ended up with the perfect mattress. Every day I wake up feeling 10 years younger, rested and no aching back. A good mattress is such a great investment and this is the best of them.”

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Posted 4 years ago

Hi Lee, Thanks for the review. Yes, a great supportive mattress can really improve the quality of your sleep - leaving you feeling properly rested throughout the day :) All best, Sophia

Posted 4 years ago

“From an easy to use website, excellent product knowledge on the phone & a super team to help with questions. Samples arrived next day and once we’d ordered we were kept informed of delivery timeline- down to the hour and delivery men were very professional. Thank you!”

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Posted 4 years ago

“Everything great”

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Posted 4 years ago

“We are thrilled with our beautiful new Primrose bed. It is well made and the delivery team we’re impeccable and polite.”

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Posted 4 years ago

“Great customer service and love the bed!”

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Posted 4 years ago

“So happy we found this company. Beautiful beds, smart design, gorgeous colours you can’t find elsewhere and excellent service (both over the phone and from the guys installing it). We’ve been sleeping on it for a week now and love it. With a bed this good we won’t need to replace it for decades! But when we do, we’ll definitely be back to Button & Sprung.”

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Posted 4 years ago

“Excellent customer service from start to finish, showroom to delivery.”

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Posted 4 years ago

“Excellent service, very flexible on delivery times and we're delighted with the end result - some of the best sleep we've had in many years.”

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Posted 4 years ago

“Lovely quality bed and mattress, turned up on time as promised. Great customer service, overall highly recommend”

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Posted 4 years ago

“Beautiful bed and beautifully made. Despite being a super king it is not overly imposing. Delighted with it.”

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Posted 4 years ago

“Service from start to finish excellent. Good communication, pleasant delivery team, very polite, very happy with product”

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Posted 4 years ago

“The product is gorgeous , it came from the UK, it arrived in good time, and was made to order, it was delivered when they said and they built it and installed it and left no rubbish! Brilliant service! would recommend to anyone!”

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Posted 4 years ago

“The team at B&S were ever so helpful and very swiftly delivered the mattress I bought.”

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Posted 4 years ago

Button & Sprung is rated 4.9 based on 3,021 reviews