Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,972 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have loved to give a five star review because honestly it is the best mattress I’ve ever slept on (and I travel a lot with work to 5 star hotels). I have had problems with my back and the level of support is truly wonderful and I wake up feeling refreshed now, instead of slightly beaten up! I went for the king size “Swaledale” the “firmer” option and it’s perfect for me. I’d definitely advise going to try them all though before you pick for yourself. The experience in the showroom was also brilliant. Very knowledgable and non pushy staff. I was given a full tour of what was on offer and invited to try them as we went, then I was left to my own devices and encouraged to spend a decent amount of time lying on the mattresses I thought were the best. They were very friendly, helpful and easy going. I also love that they are made fully of natural, bio degradable materials. The delivery guys were also very friendly and considerate of my flat when they moved around it. The only reason I took a star off is because the mattress I was initially sent came in at least 5cm short in both directions. And the first night I slept on it I noticed quite a strong farmy smell as it warmed from my body heat. They were very accommodating when I emailed with my concerns and have since sent out a replacement. It is slightly bigger but still falls slightly short. I did see that they say this is because as the mattress relaxes with use it will reach it’s intended size if the difference is within 2cm. They said to me that they had had a batch of mattresses that had been reported as having a strong smell but it has now been sorted. Honestly though, I got a mattress protector and it almost completely eliminated and smell from the original mattress anyway. The new one doesn’t have this smell to it. Thank you Button and Sprung, you have brought me joy every night and every morning. I have already recommended you to several people.”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for taking the time to leave us a review. I'm sorry that the initial mattress arrived short by 5cm. The mattresses are hand-made items, and very occasionally errors do occur, which we'll always endeavour to put right. Despite this - I'm happy to hear that you're enjoying sleeping on the mattress! :) All best, Sophia

Posted 2 years ago

“This is the third bed we are purchasing from B&S and love them all.”

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Posted 2 years ago

“We went to the showroom and tried a few mattresses before buying. Good customer service from order to delivery.”

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Posted 2 years ago

“Such good service from start to finish. Less than two years ago I brought a top of the range memory foam mattress but it was so uncomfortable. A few months ago my husband found he had four fractures in his back caused by cancer so a comfortable bed was now a necessity. So we visited the showroom in Battersea and our needs were totally understood and catered for. Since the day the bed and mattress have arrived we have felt like we are sleeping on a cloud Thank you”

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Posted 2 years ago

“My partner and I went to the Button and Sprung showroom to check out a couple of beds we saw on their website. We ended up spending over an hour there, trying out all the beds and intensely debating which fabric and colour to go for. The sales team was very helpful and had all the time in the world yo answer our questions. We took lots of fabric swatches home and ordered our bed on the website, which was a very straightforward experience. Our bed was delivered earlier than anticipated by a very efficient delivery team who assembled the bed in no time. The bed is beautiful, we are so glad we could see it before ordering it. Having all the swatches available to take home really helped with the decision making. We love our new bed and are happy we bought from a British company that cares about the quality and craftsman shift of the products they make. Thank you Button & Sprung!”

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Posted 2 years ago

Hello, Thanks for taking the time to leave us such a thoughtful review :) I'll be sure to pass your lovely feedback onto the sales & delivery teams All best, Sophia

Posted 2 years ago

“Amazing service.”

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Posted 2 years ago

“Very happy with both the bed and the great service we received”

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Posted 2 years ago

“Great customer service and very pleased with how my new bed looks!”

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Posted 2 years ago

“Amazing experience - super friendly and knowledgeable. You receive a very personable experience with Button & Sprung which makes you feel like a valued customer rather than just another sale. We love our bed! It’s beautiful! We hope it stays with us for many years. Special shout out to Ruth who was particularly kind to us.”

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Posted 2 years ago

Hi Camila, Thanks for your review and shout out to Ruth:) All best, Sophia

Posted 2 years ago

“Couldn’t be more pleased with our bed! We visited the store before making an order to help us decide which bed to get, which was a great experience in of itself - staff were very knowledgable and we were well looked after with drinks etc. The online order process was very smooth and accommodating when I needed to delay my delivery. Delivery was on time, efficient and no mess left. Overall would highly recommend.”

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Posted 2 years ago

“This is my 2nd purchase from button and sprung and I am very happy with the bed. The price point is excellent compared to competitors and the customer service and delivery team were also hard to fault.”

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Posted 2 years ago

“Very good service and extremely comfortable mattress.”

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Posted 2 years ago

“Very helpful staff both in the showroom and on the phone. The 'Bed Room' experience was very useful and helped us make a good choice of mattress. Delivery of the mattress was smooth and to timescale expected.”

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Posted 2 years ago

“Beautiful bed, well made and very comfortable. The staff in store knew their stuff and were able to guide us to the right one. Also grateful to the delivery guys who installed it - they put the bed together quickly and left no mess. Thank you!”

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Posted 2 years ago

“Beautiful bed purchased for my daughters room. Chic and solid. Went for a velvet headboard and looks rich and gorgeous. Excellent service and delivery. Smooth and easy purchase.”

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Posted 2 years ago

“This is my third Button and Sprung mattress. The quality is simply the best... better than all the rest. And the customer service is better than anyone, anyone I've ever met. I had a question about this order before I placed it. It was 1645 on a bank holiday Monday and they still answered my email within 5 minutes. They once changed a (different) mattress for free because I made a mistake when ordering. I like sleep a lot and I spend quite a bit of my life on my mattress - they are worth every penny.”

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Posted 2 years ago

“Great service at the shop. Very flexible with delivery dates. Very good product”

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Posted 2 years ago

“Excellent customer service, bed was delivered when promised and the delivery team were also very friendly. Would highly recommend both the bed and the company!”

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Posted 2 years ago

“Super experience from start to finish, Showroom to sleeping”

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Posted 2 years ago

“I am delighted with my new divan base from Button & Sprung. Delighted I could add Springs for comfort, Wheels for ease and Drawers for extra storage. Loved using an independent business, which didn’t disappoint. Product choice, quality, communication, delivery team….all superb. Thank you Team Button & Sprung.👏👏”

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Posted 2 years ago

Button & Sprung is rated 4.9 based on 2,972 reviews