Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,972 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely beautiful bed - amazing customer service and delivery. Would thoroughly recommend without hesitation. Thank you!”

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Posted 2 years ago

“Excellent product and excellent service throughout. From ordering the bed to choosing materials to delivery and assembly. Highly recommended!”

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Posted 2 years ago

“I can’t recall the last time I experienced such fantastic customer service. Certainly not for many years! Having started the process of looking for a new mattress, I immediately became disillusioned when dealing with high street stores and nearly gave up. I then discovered Button and Sprung online and everything changed. Their show room in Battersea is a treat. A wonderful shopping experience. The service my partner and received from Stephane was first class. After two visits (because I was being indecisive), we settled on our choice. It arrived exactly on time a month later and we couldn’t be happier. It is ridiculously comfortable. I have read other stories of people needing to adjust to a change in mattress etc. This has not been the case for us - instantly, incredibly comfortable. It has been worth every penny. I cannot recommend B&S more highly and will definitely go back to them next time I am in the market for a bed and mattress. OUTSTANDING service! Thank you very much.”

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Posted 2 years ago

Hi Colin, Thanks so much for the review. It's great to be reading this on a Friday afternoon - and I've already shared with the team :) All best, Sophia

Posted 2 years ago

“We had such fun going into the show room and trying out the mattresses. The sales associates were very helpful and the delivery of our mattress was well organized and efficient. The delivers brought our mattress up three flights of stairs and were courteous the whole time. Would highly recommend Button & Sprung as a company, plus the mattress is AMAZING.”

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Posted 2 years ago

“Showroom was great, the staff were very helpful in choosing colours and designs. Delivery was great, best deliverymen we've ever seen, polite, quick, sorted it all out exactly where we wanted it and took away the rubbish, no fuss. Bed is spot on, lovely fabric and finish, exactly the right size vs the mattress, doesn't slip or creak. It's not cheap, but you get what you pay for.”

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Posted 2 years ago

Hi Richard, Many thanks for the review! It's much appreciated :) All best, Sophia

Posted 2 years ago

“The service provided from start to finish, was exceptional. The team are very patient with me were very accommodating to my ever changing delivery dates. The delivery staff were quick and efficient. Overall, I would recommend button and sprung to anyone”

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Posted 2 years ago

“I stumbled upon Button & Sprung while out for a walk. I was so surprised to be welcomed into the show and learnt a lot about the natural products they use. The staff are very knowledagble and really helped me chose the right bed. The service was fast and the delivery guys were knowledgeable about their product. A real great Experience.”

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Posted 2 years ago

“Amazing We ordered on line and communication has been clear and prompt. Bed frame arrived today and it is beautiful , we are SO pleased. The Delivery Men were very polite and put the bed together for us. Would recommend without hesitation and will definitely use again in the future Thank you Button and Sprung!”

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Posted 2 years ago

“Excellent service. Delivered on time with a phone call in advance. Extremely polite and personable delivery men who were quick and efficient to make the bed. Would 100% recommend. Quality bed and mattress. Very pleased Thankyou !”

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Posted 2 years ago

“Have now received two beds and third on order! Brilliant beds and great quality. Customer service top notch.”

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Posted 2 years ago

“Great product and aftercare service, will be looking here again for the next room make over.”

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Posted 2 years ago

“Staff were helpful in store and super lovely!”

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Posted 2 years ago

“Amazing mattress for my son! He is excited to go to bed on it and his allergies have calmed down. We are delighted with it.”

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Posted 2 years ago

“I rarely give reviews but B&S were first class from start to finish !”

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Posted 2 years ago

“The service from Button and Sprung was above and beyond any other company I have bought from. We were let down on the delivery of a bed base by another company and button and Sprung came to the rescue and have lent us an old one of theirs until the problem can be sorted. The mattress we bought from them is superb quality and overall we are very pleased.”

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Posted 2 years ago

“Very easy to deal with and very prompt customer service.”

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Posted 2 years ago

“Lovely showroom, and we are thrilled with the bed. High quality and looks amazing.”

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Posted 2 years ago

“Amazing service and high quality product. Really happy”

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Posted 2 years ago

“We cannot recommend enough Button& Sprung! We purchased the Burdock ottoman bed in a king size but once we got the bed we've realised that we would’ve wanted the super kind size instead. This was easily taken care of the Button & Sprung and we got our bed changed once we have paid the difference. The delivery and installation also went very smooth, and the guys were very polite and helpful. The mattress is also very comfortable (we got the Galway one). The selection of fabrics is also great, as they have lots of textures and colours to choose from. Thank you 😊”

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Posted 2 years ago

“Excellent staff, excellent service and we're delighted with the product. We've bought two mattresses and this bed and we're really happy with all of them. Really happy the mattress are made from more natural materials to give you peace of mind and we bought them 5 years ago and they're in just as good condition now so we had no issue with buying a bed too.”

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Posted 2 years ago

Button & Sprung is rated 4.9 based on 2,972 reviews