Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.89

1.9 Rating 348 Reviews

21 %

of reviewers recommend Capitec Bank

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Metrics

1.9

Based on 348 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5

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Capitec Bank 3 star review on 26th June 2025

Ayesha

Capitec Bank 2 star review on 12th June 2025

Owen Carleton

Capitec Bank 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

Capitec Bank 1 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

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“It's the worst experience of my life. Poor customer service coupled with no calls to update or respond to numerous calls. It's an insult to modern banking and the employees are poorly trained if at all and worst of all is there credit mobile service they never call u back and you need to spend a small fortune on airtime to get info and smallest amount of perspective. Avoid them at all cost ie Hershel Teeling the worst team leader and down right pathetic. Save yourself the frustration and bank elsewhere”

Helpful Report

Posted 1 year ago

“Dear CEO Gerrie Fourie and Capitec Forex Management, We urgently seek your assistance with a delayed international payment to our Capitec Bank account. Despite assurances of a 3-7 day processing time, it has been over 15 working days. As per Nedbank, they have released the funds on their side. This delay has caused immense hardship, jeopardizing our home payment and children's education. We've reached out multiple times for a resolution but to no avail. Our family is in distress, and we implore you to intervene promptly. Your swift action and empathy in this matter would be greatly appreciated. Thank you for your attention. Best Regards, Cohen contact number 0794177576”

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Posted 1 year ago

“I've now been in Port Elizabeth for over 24 months. The capitec ATM at the 5 Ways Center has NEVER BEEN IN WORKING ORDER. Really, sort it out”

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Posted 1 year ago

“Good capitec are excellent”

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Posted 1 year ago

“If the was a -10 I would give this bank, I queried the unauthorised Vodacom debit order and cancelled it about two months ago, they never bothered to get back to me nor action it. I guess it is mass banking hence the extremely poor service.”

Capitec Bank 1 star review on 30th April 2024

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Posted 1 year ago

“Was at the branch Sam Ntuli Mall Katlehong from 11h20 it's now 14h29 not assisted. Consultants are going in and out without attending clients. Other consultants are just stationed chit chatting”

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Posted 1 year ago

“This lady will take Capitec Business to new heights am telling you after 3months of not getting help nor any resolution, she came through WITH JUST ONE GO!!! Wow what an Intelligent young lady, you can feel her smile , willing to go an extra mile , and dedication to her work!! BEST OUT OF THE BEST... CAN YOU BE MY BANKER PLEASE? I WOULD LIKE TO HAVE A WORD WITH YOUR MANAGER WOW!! Mapho Machabe well done smart lady.”

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Posted 1 year ago

“Poor service, I got no help. The worst bank ever!!”

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Posted 1 year ago

“The lady at Capitec Branch Preller Walk,assisting my mother sorting out a eft payment error she made on a RCS account SLEPT infront of my mother while she was on the call with RCS. Never in my life had I seen that it is OK to sleep infront of a customer!!!”

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Posted 1 year ago

“Hi I'm nothando Lekgobotlio I came to Nigel branch I was assisted by Nthabiseng Mashaba and she gave me nice treatment and I would recommend everyone to this app”

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Posted 1 year ago

“I've received the best service from Nana at Hillbrow Elkam branch Thank you 😊 soo much 💖 u are the best Nana”

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Posted 1 year ago

“horrible online system. hardly ever works”

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Posted 1 year ago

“What ever you save on transaction cost and admin fees you will lose on Airtime when you want to query transactions etc. Turnaround time with feedback can take WEEKS. Rather bank with more professional banks.”

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Posted 1 year ago

“I just noticed that after my debit order goes off, the usual interest is added plus additional costs. But two days after more interest and costs are added. And this has been for months at a time.”

Capitec Bank 2 star review on 5th April 2024

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Posted 1 year ago

“Capitac bank its a nightmare they have too much hidden charges and if you go to ask about it oh god!! They know how to lie about it. WORSE BANK EVER!!!”

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Posted 1 year ago

“I’m so disappointed with Capitec I switched from Nedbank to you guys all most 3 months for my business I’m still waiting for the speed point when I open the account in Sandton the lady log a call in front of me to order the speed point the guy said his coming his working in Randburg area till today I’m still waiting the sad part is 90 percent of my customers are paying by card 😭😭😭I tried calling the 0860667706 they said I need to re apply I don’t understand it’s been three months Please help”

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Posted 1 year ago

“my services was nice with Miss Gail she gave me a great service and she is professional with her work.”

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Posted 1 year ago

“Capitec is a very useless bank..it takes to long to process people's money..very useless bank..it's nothing compared to absa nd standard bank”

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Posted 1 year ago

“We paid R10000 into Sameone business account wich it was capitac to capitec but guy he didn't receive the money. When we visit to there Branch they say money is pending untill to day, been week aready waiting for they call Please guys don't use or keep money more than R3000 And those who is using capitec better change it”

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Posted 1 year ago

“We want to open a business account for our small business. First time, no response and no contact. Second time got the account registered now the bank states we have to put 700,00 in the account to activate it. Went to the bank, 15/03/2024 and was told that the systems were off and that they would call me. Still haven't received a call and we explained that we don't want to re-register. We don't want another account number, we want to keep the one from the registration. What bad customer service is this? No call backs, no emails, no feedback. Sick and tired of bad customer service. Must I take my business somewhere else?”

Helpful Report

Posted 1 year ago

Capitec Bank is rated 1.9 based on 348 reviews