Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.86

1.9 Rating 360 Reviews

20 %

of reviewers recommend Capitec Bank

Company Reviews

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Metrics

1.9

Based on 360 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5

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Capitec Bank 3 star review on 26th June 2025

Ayesha

Capitec Bank 2 star review on 12th June 2025

Owen Carleton

Capitec Bank 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

Capitec Bank 1 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to reiterate how impressed I am with Glen in Capitec. I had lots of questions enquiries. He patiently helped me with every single inquiry problem and information. It seems that costs are also less than some other banks. Glen is a great asset to this bank!”

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Posted 1 year ago

“Only gullible people "invest" money with dodgy websites with no known business, no reputation etc. No address also a very bad trust index, many bad reviews on the Internet, domain is less than 6 months old, the owner of the domain name is hidden, it's a short life expectancy domain. All thanks to galwayreliance.com they help me recoup my funds...”

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Posted 1 year ago

“Thank you for your prompt and efficient resolution of my prepaid issue. I was very impressed by the speed and professionalism of your service, and I would recommend your services to anyone looking for a reliable and efficient financial institution. Thank you again for all your help!”

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Posted 1 year ago

“Good day Capitac i called capitac customer care and i spoke to mzi while i was explaining he hanged up on me and lot of unauthorized transactions are happening on my account then you find someone like mzi who doesn't care about customer complaints”

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Posted 1 year ago

“Someone please explain to me if I am overreacting or not... This morning (02/01/2023) just after 09h00,I deposited R8k+ st an ATM in Woodmead Retail Park. The ATM screen read "Transaction Cancelled", and spat out my business card. Went immediately into the branch so that they could assist me. We sat on the line until 11h00 only to be told the matter takes 7-14 days to be investigated and resolved. The thing that comes to mind is, what happens to my bills for the 7-14 days that Capitec thinks is a good enough timeline to resolve a matter such as mine? Is there no batch close on each end of business to see how much was in excess to what Capitec has records for? For a matter that I have nothing to do with, this whole thing is nonsensical! That's Capitec's ATM not mine. You just need to release my money and fix the error on your end. And dare I see one response saying "we have escalated your query and have given feedback..." The matter here is 7-14 days, which is totally unacceptable.”

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Posted 1 year ago

“excellent service by Pearl in Highveld mall”

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Posted 1 year ago

“ATM deposits at norwood branch never work so they can charge you more inside the bank. On the one day a week they do work the queue is so long it would take over an hour to make a deposit. Staff couldn’t care less when complaining about their lack of maintenance.”

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Posted 1 year ago

“Capitec Buss, block your account, and even when they receive the Fica documents as requested, to get the account operating again takes for ages. Worst decission ever made to make use of them. The Buss section should go and learn from the normal Capitec.”

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Posted 1 year ago

“My internet banking was hacked and the smses weren't coming through that money was going out my account. Reported to fraud department, still waiting 8 months later for Capitec to give an update and give me my money back. The tracking number doesn't even exist anymore for me to track it. Disgusting service and over 10 grand gone.”

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Posted 1 year ago

“I deposited 20K to a Capitec ATM on Saturday. While counting the cash it went out of order. I've been waiting for the investigation since then. Its festive season and I'm down 20 grand!!! Give me my money and close my account while you're at it.”

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Posted 1 year ago

“I would like to say thank you to one of capitec consultant who took extra mile for me when Clicks was giving me tough time to help me with my money she walk with me to Clicks and speak out for me and they solved the problem immediately thumbs 👍up to Dre, because of you girl I will stick with capitec bank, I am not charging to another bank. May God bless you abundantly Dre, Claremont branch province (Capetown )”

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Posted 2 years ago

“You guys are by far the worst bank ever to deal with not only that you guys are thiefs take money and then lie to say it's been refunded then require me to prove I have not received it . Definitely not a bank I ever want to deal with again. Still waiting 2 months later”

Capitec Bank 1 star review on 20th November 2023

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Posted 2 years ago

“Capitec bank is useless shame. I requested a proof of payment for a payment that doesn’t appear on my statement but I used their app,I told them I need it as soon as possible. I was promised it will be sent to me after 72 hours, after 72 hours still the was nothing. I went to the branch after 7 days the consultant told me she requested it and promised to send it the very same day and she didn’t. Now I have to go back again just for a proof of payment, capitec has poor client service.”

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Posted 2 years ago

“Just spoke to one of the consultants named Andiswa. Girl was so rude and not even helpful. I honestly not happy with Capitec bank. Very bad service they offer to clients!!”

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Posted 2 years ago

“So now Capitec decide where you spend your money im changing banks you cannot do a paypal payment or pay internationally bery bad service my money i can choose to spend where i want !!!”

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Posted 2 years ago

“I am utterly disappointed with Capitec, since last month I have Dropbox deducting money from my Acc and when I called they said they can’t reverse the money. Now I keep losing R430 from this. Even the app doesn’t have the option to report fraud. Capitec system is poor!!”

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Posted 2 years ago

“Thanks for being such a great helping hand CAPITEC, I received my money back Blessings🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽”

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Posted 2 years ago

“Capitec should sort out the banking app, I bought electricity once only to receive 2 tokens and charged twice. Then after contacting Capitec I was informed that they are not able to reverse it even though it is the Capitec app that caused the problem. Capitec ur banking app is a mess!! I was informed by an agent to contact the municipality, but to make matters even worse now I am able to log into the Capitec app but when trying to view the tokens that the app purchased twice on my behalf it just freezes and I cant get the token numbers to try and sort out the mess the app caused. The only thing Capitec says is "Sorry for the inconvenience" , but you know what other debit orders don't understand that the Capitec app malfunctioned and there is not enough money now. Why am I the one to sort out the mess the app caused???”

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Posted 2 years ago

“I am not happy because most ATM'S outside the branch do not have a deposit option and it's hard to deposit if the branch or the shopping malls are closed because we only access the depositing machines at the branch or atm inside a mall. It's a hustle to deposit especially in the evening.”

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Posted 2 years ago

“Not reliable,don’t trust it zero star where are you??”

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Posted 2 years ago

Capitec Bank is rated 1.9 based on 360 reviews