Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.94

1.9 Rating 309 Reviews

23 %

of reviewers recommend Capitec Bank

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1.9

Based on 309 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

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Capitec Bank 1 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son bank card is with me and the App limit is set so zero, but for the 4th time was fraud transactions done and we need to replace the card and pay R70 each time. Its a joke that something like this happened non-stop. Why do you have an option to block any online purchase if its not working 100% and why must a client pay the fee if the problem is with Capitec. I really think it time we close our accounts and moev to a different bank. Clearly is Capitec working well with scammers and thiefs. No refund yet received from Capitec on fraud reported items. Well done on be useless.”

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Posted 2 years ago

“i dislike the fact that there are 2 payment types on the app, “Pay” and “emediate pay” there should only be one option. who waits 9-24 hours for a payment.”

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Posted 2 years ago

“Capitec Bank uploaded a tax certificate to SARS for my 86 year old mother for allegedly working for them for the tax period 2022. Try getting hold of them to solve this, is proving impossible. My mother now has to open a case of identity theft with SAPS. How is it that it becomes her problem when Capitec clearly has a fraud problem in their HR department??”

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Posted 2 years ago

“Capital app sucks big time,👎👎. They are always down that transacting is next to impossible. How do u trust an inconsistent bank when everything is done digital nowadays. I am starting to hate it. I even removed my debit orders elsewhere because they are not trustworthy especially at the end of the month, it is when they suck the most. If money is kept in savings and debit orders are due, then u are in a big mess because their app shuts down just when debit orders are due. How is that? They should close down u til they sort their problem out or hire new people to deal with tech staff.”

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Posted 2 years ago

“Why bank with a bank that gives you 0 options to reverse a double payment? The just "advise" you it is a civil matter now . Truly pathetic ...changing banks as soon as posdible”

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Posted 2 years ago

“Second month in a row now were wages have not been released. Phoned the bank Saturday morning 24 September 2022 they very quick to say its not there fault but service is defiantly becoming worse, I work for a large company all wages were paid on Friday everybody received there pay from different banks including Tyme bank that only started yesterday. Weekly wages that get paid on a Friday always used to reflect for the guys same day usually no later that 20H00 now it only reflects on the Saterday,Capitec there is a problem do something about it.I will be contacting standard bank today and have all wages changed for the guys transferred to standard bank”

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Posted 2 years ago

“I was at Capitec Bank Stone Ridge yesterday at about 17h45, Thankyou so much to Daisy and Kay for being so patient with me and their service was warm and friendly All the questions that I asked they answered me and we just had a good time. It was pleasing to deal with them. Thank you Thato”

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Posted 2 years ago

“Oparating while the is load shedding, Lebo offered me a good customer service”

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Posted 2 years ago

“Service was very good”

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Posted 2 years ago

“They are good on their services, and helping people.”

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Posted 2 years ago

“I'm satisfied”

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Posted 2 years ago

“Good day...I just received the best service ever. I visited Capitec Bank at Colombine square, Jhb south earlier on and was assisted by Shelton... a very friendly consultant who helped me with my loan application. He showed so much interest in his job. Thank you for your services...”

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Posted 2 years ago

“Very terrible service at capitec, I can hear lot of people give praises to this terrible bank, wait until you get scammed, I have been waiting for 3 months now, nobody is taking my case serious.”

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Posted 2 years ago

“Good day...I just received the best service champion ever. I visited Capitec Bank Pretoria Andries earlier on and was assisted by Lucia...a very friendly consultant who helped me with my loan application and i must admit all the consultants where quite friendly, Thank you for your services...”

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Posted 2 years ago

“I am currently overseas Capitec informed me to get a new card and an internet dongle for internet banking. Anyway so they debit my account block my previous card and tell me that you now have a new card and you may send somebody to collect your card just send an the person's Identity document. hahaha guess what my sister went today to collect my card just then being refused to collect it how crazy is that? Very very very bad service at Capitec they dnt even deserve a one star rating they should get half a star”

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Posted 2 years ago

“I visited Capitec Forest Hill yesterday, where I received an excellent, memorable, TP Kekana unforgettable service, attended by a Lady with the name Mamiki on her name tag, she explained exactly what i needed and sent me to the guy on Teller number 9, who was equally excellent. In less than few minutes all I wanted was done. I was overjoyed I even forgot to check the Teller's name. All my previous doubts and frustrations with Capitec were gone. Thanx to those two. 083 684 2777”

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Posted 2 years ago

“I was assited by Yolanda at Springs Avenues and her service was excellent, she was friendly and very informative.”

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Posted 2 years ago

“Capitac service just bad, firstly my replacement card was not working and now my *120 can't transfer money. Gikigiki no notifications anymore. I just regret for being part of capitec😏😏😏”

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Posted 2 years ago

“Great service from Frans . Keep it up”

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Posted 2 years ago

“Long ques….. few ATM’s ….. What’s wrong with this bank? Or do you enjoy the sight of people on long lines everyday ? Come on man you can do better….. this is pathetic .”

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Posted 2 years ago

Capitec Bank is rated 1.9 based on 309 reviews