“Capitec Bank is a con man.!!! They put me on a six months plan not to get loans from anywhere without my consent. The consultant said 3 months. I called today another consultant says it's 7 months not 6 months, I get transferred from dep to dep for the whole day.... let's all just move from this bank.. it's benefits from the white system, target the poor and such them dry until dead, after all they just bloody blacks right.. piece of 🗑 carcassonne......”
“The worst bank ever, the most complained about. Moving my money to another bank I'd rather pay higher interest rates, this is unacceptable. The app is always down. Capitec is 💩👎🏾”
“Appalling service with no feedback!
It has been 2 weeks and still Capitec has not transferred the funds from my late fathers savings account to mine, as I was advised by the branch. I have tried to get the status of this process numerous times and still no assistance. The WhatsApp chat platform is useless, why have this when its not monitored or servicing the clients needs? I did advise the customer consultants the branches I have visited that this was a matter of urgency as we were short with funds to bury my father. All necessary documents were submitted. What needs to happen now? I need answers!!!!”
“I tried to invest R500000.00 in a fixed deposit account, they gave me incorrect information that I could convert my one saving account to a fixed deposit account. When I tried to deposit the funds into this fixed deposit account via internet banking I could not. I called the bank they could not help, that happened on 22 March 2023. I have sent 4 emails to the bank with no response. I eventually got a reaction after I reported the case to the Bank Ombudsman. However today is the 2 May 2023 and the problem is still not resolved.”
“Worst service ever since Capitec Bank has taken over Mercantile Bank. Relationship bankers dont get back to you, you struggle to get through to them telephoniclly and they are generally clueless on all their products.”
“I deposited R10 000 in cash at a Capitec ATM inside the branch at the Glen Shopping Centre
(Cnr Orpen Rd &, Letaba Rd, Oakdene ) on the 17 November 2022. After depositing the cash the ATM switched off and took my R10 000.
I have made numerous visits to the Capitec branch, and numerous calls to Capitec Bank to report my incident. In response, I have only been given reference numbers and Capitec Bank refused me my money back.
This whole incident took place in full view of Capitec's Bank cameras, which are situated directly above the ATM. I have spoke with consultants, branch managers and regional managers to help me with this situation. After 3 months of given the run around they have refused to pay my R10 000 back.
WARNING TO ALL CAPITEC CLIENTS - If you are to make cash deposits at a CAPITEC ATM, THERE IS NO GUARANTEE your money will reflect into your account and be prepared to deal with very unprofessional staff at the Capitec Bank.”
“Capitec bank has put a hold or stop on my tax free investment, because I'm one day late at renewing the account. I am told I am not able to have access to these funds for 2 to 3 days!!?. This is unacceptable!. Almost claiming ownership to my money!!!. This is disgraceful!!!. I have a fixed term deposit as well!!. This puts fear in me!..So DISAPPOINTED in this bank. Maybe time to switch to FNB!”
“The bank is good. However, the WhatsApp communication platform is atrocious. You will wait for hours for someone to respond. It is completely unusable.”
“I visited Capitec Lemon Tree this morning only to find the branch closed for a meeting. Capitec conduct meetings on clients time, this is not acceptable. The manager and staff were rude when asked about the hours which were clearly stated monday to friday 8am. Website also states 8am. Fortunately I was able to go to FNB close by and open an account and get assistance with the query I originally had with Capitec. Thanks Capitec staff, I don't need you anymore.”
“Do not bank with Capitec
SO Disappointed with Capitec Bank, 2 weeks ago I had my account defrauded.
Transaction 1: R7483.00 successful
Transaction 2: R1212.00 successful
Transaction 3: AED950 unsuccessful
Transaction 4: AED530 unsuccessful
Transaction 5: AED430 unsuccessful
The above amounts were taken out of my account and the other which were unsuccessful were due to my limit being reached so they were declined.
Money was taken out of my credit card. I called the call center 3 times only to be pushed from pillar to post and having to explain myself over and over. When speaking to the call center they originally told me that the card was swiped in dubai, i said its impossible as i was in Durban. The lady insisted that i swiped the card. I eventually got so annoyed that I went into the bank and sat in front of a consultant. The consultant called the call center and explained the same story and once again they told him that the client swiped the card, his answer to her was she is sitting in front of me and I have her card. Again she said it was done at 09h05 in the morning and it is now 11h05, he said it still impossible for her to have made her way from Dubai to South Africa in such a short time. The call center eventually said they will investigate and get back to me.
At the time of notifying the bank the payments were all still in the processing stage, I asked if they can stop the transactions and he said that the fraud department wld look into it and refund me as the transaction look suspicious.
The fraud department looked into the transactions and refunded the money back to me 2 days later, I was so grateful. BUT THEN day 3 the money was taken back by Capitec saying that the payments were done online and not swiped so it didn't matter if I was in Durban or anywhere else. Again I told them I didn't make any payments to any Dubai merchant. I told them if I had done an online payment the app wld have asked me to approve the payments which I didn't get anything. Then they said I put my card details in and again I told them I didn't and if I did I wldnt be reporting this as fraud.
Right now they have closed this case and refused to reopen it as they say I spent the money. Which I didn't as you can clearly see there was a problem on my account with all the foreign payments trying ro go off but being declined.
So disappointing that money can be taken out your account and the bank just doesn't care. Well I care and this is alot of money. I am again going to try and query this and try get my money back. If not I am going to have no choice to take it further to the ombudsman.”
“I write this review with a very sore heart towards the unprofessional services given at the Capitec Bank, branch at the Chatsworth centre, in Durban. I went to resolve a banking mishap 2 weeks ago, the banking service consultant who attended to me was very unprofessional and spoke more to her co workers while attending to me and actually disclosed my personal financial status to fellows at her branch while attending to me, I told here that she is performing wrong by going against the poppi act and she just laughed at me saying to that I must give her my pension millions rands. Such a pervert indian lady who was drunk under the influence of alochol cause I could get the smell of it from her. Her details will be disclosed to the republic. Our service fees pay your salary Miss Capitec dumb drunkness ass indian consultant. Wake up and worry about yourself been sober while at work. I went to the manager to complain and she just laughed at me saying I got no proof against them on what the consultant did and told me to choose another bank as her bank pays them peanuts to survive. Kindly investigate and dismiss members there for going against the popi act and making Capitec like a foolish bank towards us honorable clients. Other members in the society also complained about their poor banking services but receive deaf ears as it looks like this bank is more interested in making interest of our money and not keeping up to the customers satisfaction”
“I had a access facility account, earlier this month they phoned me 2x a day, send SMSs and mailed me that my account is R95 overdue. Spoke to a consultant (13th Jan) and sorted it (ACCOUNT IS NOW PAID UP). 25th Jan 2023 suddenly debit order of R876 went off (FOR THE SAME ACCOUNT THAT WAS PAID UP ON THE 13th)
Not one of the consultants can now assist as there is NO RECORD of the 13th! I'm being transferred from one dep to another with no proper assistance! Terrible experience!”
“I am so disappointed with Capitec. I was at Berea Centre in Durban. Had my voucher number and pin.
I put in the voucher and pin but the message I received was that the voucher cannot be redeemed. I have a video of that.
I went to Boxer store to get my money and was told the voucher was redeemed. I went back to Capitec Bank to complain but I was told that there is a problem with the ATM's and they immediately close the ATM's.
I phoned the so called CUSTOMER CARE and they did not care about how I feel, the only thing they did was to drop the call while I was still taking. Mind you I lost my money and wanted them to at least try and come up with the solution but the solution from them was to drop the call.
I have been banking with them for over 10 years now and heard horrible stories but I refused to believe until it happened to me.
like any other Banks Capitec should be responsible for this and take liability. I doubt that they even have LIABLITY cover for such things. These people are scammers and need to be reported to the Ombudsman.
If you are still with Capitec...Guys you will be sorry and to those who still want to open bank account, you need to think twice before you go to Capitec. Do not ever make Capitec your main Bank....They are all Tsotsies. if I say all, I mean Everybody from the directors to the employees.
Horrible service and fraudsters.”
“I was at Capitec Bank Kenilworth Centre yesterday.
Thank you so much to Michelle for the great customer service I received.
The service received was warm and friendly, very patient and I was sorted
out in no time...
Thank you!”
