“I visited Capitec Forest Hill yesterday, where I received an excellent, memorable, TP Kekana
unforgettable service, attended by a Lady with the name Mamiki on her name tag, she explained exactly what i needed and sent me to the guy on Teller number 9, who was equally excellent. In less than few minutes all I wanted was done. I was overjoyed I even forgot to check the Teller's name.
All my previous doubts and frustrations with Capitec were gone. Thanx to those two.
083 684 2777”
“Capitac service just bad, firstly my replacement card was not working and now my *120 can't transfer money. Gikigiki no notifications anymore. I just regret for being part of capitecđđđ”
“Long quesâŚ.. few ATMâs âŚ..
Whatâs wrong with this bank?
Or do you enjoy the sight of people on long lines everyday ? Come on man you can do betterâŚ.. this is pathetic .”
“I am ntokozo thabethe contact number 0713786995 had problem with capitec they locked my account and soon I call capitec was told its because someone paid me with fraudulent money! My question to them is where do I feet in to their problem with their client using stolen or fraudulent money? I was told money came to my account last month meaning july 2022 and my account get frozen august 2022. I visited branch was told another date and different amount. They give me new story after they said I must go to do affidavit with the police. Capitec does not care about their client. Meaning anyone who put money in my account I should ask where did particular individual where do they get thier money from. Thats horrible service”
“đWTF is going on at Capitec and why are customers not being updated 2x or 3x per 24-hr dayâThe mobile and internet banking systems have been down for 3 days now, with ZERO reassurances from the CEO or his incompetent management teamâźď¸”
“If my app does not run by tomorrow im taking my bank account to a other bank cant belive whats happening i cant do nothing with my account cos i dont have an card and only used tha app but now im without money for 3 days already”
“This morning I went to Splash Sentra to draw money at the ATM inside the store, but was unable to, then I went to our Spar again I could not draw money. Yet on the sides of the ATM'S, it says you can withdraw Cash. My question . what is the point of having an ATM, if you cannot withdraw cash or deposit money. I am NOT impressed.”
“the app does not workon my hauwei nova y70plus.i wennt to the bank twice only to be told there is many of us with the same issue with the new hauwei phones and its been over a month they have not got a solution for this,and i know its been over a month because when you are downloading the app on app gallery the sampe complain goes down over a year now.Now i cant even use the app i hv to be standing in the rediculous queues.Im definately closing my acount after over 16 years with capitec this is honestly pathetic.”
“I have applied for a credit card machine, after several calls and emails, I still have not received anything, I am a new customer at Capitec, and are regretting my decision to become your client, very very poor service indeed!”
“The capitec ATM's located at Kenako Mall in Gqeberha are advertised to be operating 24 hours but at 6 am they are closed this is an inconvenience. This place is full of security, you can do betterr”
“Been a client fro 2 years now but there is one lady by blue valley mall kosmosdal,she has a 5 star service.you are really appreciated.keep up the good work.”
“Very poor service, I resuested a card machine last week 7/7 my request was not even logged onto the system, I had to phone again Monday 11/7, untill now no one has called me, phoned again 12/7...I am a new customer, first time banking with Capitec, very dissapointing”
“My consultant was Yonela
Horizon View Branch
Her service was excellent
Knowledgable & efficient
And really pleasant to work with
She was quick to resolve my queries
And provided information on how to handle my query in future”
