Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.92

1.9 Rating 333 Reviews

22 %

of reviewers recommend Capitec Bank

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1.9

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5

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Capitec Bank 3 star review on 26th June 2025

Ayesha

Capitec Bank 2 star review on 12th June 2025

Owen Carleton

Capitec Bank 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

Capitec Bank 1 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

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“Im from Westgate mall 6B was assisted by Consultant Edkin today who made my banking with capitec fruitful, how he handle my account quiry fast and the service was on another level,, big ups To Capitec for have such Assets, 👌👌🙏🙏🙏”

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Posted 3 years ago

“Baie dankie aan Albert Coetzee by Capitec Parkview vir sy briljante puik diens.Word met opregtheid waardeer. Groete Martli Fourie”

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Posted 3 years ago

“Hi My name is matodzi Tshilambavhunwa 1731414593 I have an account with Capitec Bank and I'm very unpleased about Capitec Bank the service it's very poor I've logged a complaint from the 07/06/2022 regarding the Debi check activated against my account from company called Just Bridge I filled the affidavit from the branch North gate assisted by Given I've been doing follow up till today I phone customer care department which Loyiso Ncedo his the one who's busy with the process but I'm not getting any respond,I was waiting for his call today as I was advised that he call me.ive Neve received any call I've send email which it's not be responded too...I'm very disappointed with the bank that I can't trust with my money which the are failing to assist it's very disturbing in a away that I've been going up and down even phoning waisting my time which none of the consultant are unable to assist please try to get professional consultant to assist with such things I need a clarity please when ever I phone to do follow up I'll be told that the case it's been referred to relevent department which they will call me...but they don't call or I'll be told that the case it's been closed...””

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Posted 3 years ago

“I am very disappointed at capitec client service , i applied for a personal loan on the 01/06/2022 which i obviously qualified for. i was then asked to forwards proof of supporting documents which i obviously. I then did not receive any feedback as to receiving my documents , if anything they did not receive anything . STRANGE! I called in on the 8th and i asked that i send the documents again which i did. called in again after two days and was told my application status had expired . i sent throw a number of emails to get called back with feedback as how that happened and still nothing. I obviously now have to do another application which will obviously have an impact on my credit profile, and guess what? i now got declined ! great! so ridiculous . I am definitely moving my banking somewhere else, the incompetency here is Unmatched !”

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Posted 3 years ago

“Hi I'm very unpleased about Capitec Bank the service it's very poor I've logged a complaint from the 07/06/2022 regarding the Debi check activated against my account from company called Just Bridge I filled the affidavit from the branch North gate assisted by Given I've been doing follow up till today I phone customer care department which Loyiso Ncedo his the one who's busy with the process but I'm not getting any respond,I was waiting for his call today as I was advised that he call me.ive Neve received any call I've send email which it's not be responded too...I'm very disappointed with the bank that I can't trust with my money which the are failing to assist it's very disturbing in a away that I've been going up and down even phoning waisting my time which none of the consultant are unable to assist please try to get professional consultant to assist with such things I need a clarity please when ever I phone to do follow up I'll be told that the case it's been referred to relevent department which they will call me...but they don't call or I'll be told that the case it's been closed...”

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Posted 3 years ago

“Greetings..i applied for a loan from fast loan earlier today but the loan took more time than expected and they say i have to review my account to receive my loan immediately”

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Posted 3 years ago

“I called Capitec this morning and expressed my interest in moving my business from FNB to Capitec, but would like some advise. I was informed that they (Capitec) does NOT supply advise🤣🤣🤣🤣🤣🤣🤣🤣🤣”

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Posted 3 years ago

“Atms are forever not working... Jabulani mall the worst of all... 12 Atms but only 2 Atms work Hai suka marn nxa”

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Posted 3 years ago

“I’m Lerato and a proud Capetic Client. I lost my card and went to the Capetic in Mandela Square.. I was helped by Mthokosizi and omg !! 🌈❤️🙏Great customer services , the system was slow but I didn’t even notice because we had a good conversation. He is helpful and all the elder people will be happy to be helped by him , his patient and kind.”

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Posted 3 years ago

“I made a loan,sent my docs,received the agreement and then Capitec called to say that my loan was declined because my company was not valid.”

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Posted 3 years ago

“Mthokozisi Mbili (Service Consultant) excellent customer service at Capitec Bank Sandton City: I went into Capitec Bank's Sandton City branch yesterday (26 May 2022) and was blown away by the amount of exceptional service I experienced from one of their Service Consultants, Mr. Mthokozisi Mbili. I was only there to activate their Live Better savings account, where I could earn 0.5 percent cash back for banking with my debit card, but I ended up purchasing their funeral insurance policy as well. I'm really impressed with his expertise and talents in providing prompt and professional service to clients. Great service gives your consumers the impression that you are interested in building a long-term relationship with them that is about more than just earning a transaction. His ability to give a convincing sales pitch concerning Capitec Bank's product offerings far exceeded my expectations. His meticulous attention to detail, excellent communication skills, and ready smile made the experience much more enjoyable than I had anticipated. He also showed me how to watch my Live Better savings rise every time I spend with Round-up and Interest Sweep's supercharged interest. Mr. Mthokozisi Mbili's fast service deserves special praise. Keep up the excellent work. I hope that this is the type of service that will always be available in your branches because it is what your clients want. Kind regards, Sikhumbuzo Bulose”

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Posted 3 years ago

“The staff members at capitec jean crossing were very friendly and quick with assistance. They answered all my questions clearly and were very patient with me.”

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Posted 3 years ago

“Went to Capitec bank in Blu valley and was assisted by Mabel by the door I loved her service she helped me feel a form do quick and very friendly”

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Posted 3 years ago

“Capitec Bank stuff requires more training they don't know how to handle fraud cases.”

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Posted 3 years ago

“Low rates, good service at the branches, and been using the app and it is so easy and user friendly, compared to absa and fnb they are strides ahead!”

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Posted 3 years ago

“I received the best service from Skhumbuzo Zwane from direct loans department, the guy was very helpful after i received a poor customer service from Zinhle Ndlovu. Big up to Skhumbuzo. Dear Capitec we need more Skhumbuzos pls they make banking simple.”

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Posted 3 years ago

“Good service from Lihle at Capitec quagga centre”

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Posted 3 years ago

“Great service from Nqobile”

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Posted 3 years ago

“I regret ever using this bank, it is a scam shame, my savings account has been on hold since forever, they stating that some fraud has been committed with my card, i cannot wait to finish paying their loan, and i am paying off my credit card with them and get rid of that bank, i don't even care on how it will affect my credit record”

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Posted 3 years ago

“Great assistance at CapitecQuagga centre by a friendly consultant Lihle”

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Posted 3 years ago

Capitec Bank is rated 1.9 based on 333 reviews