Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.86

1.9 Rating 360 Reviews

20 %

of reviewers recommend Capitec Bank

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Metrics

1.9

Based on 360 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5

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Capitec Bank 3 star review on 26th June 2025

Ayesha

Capitec Bank 2 star review on 12th June 2025

Owen Carleton

Capitec Bank 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

Capitec Bank 1 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

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“They are good on their services, and helping people.”

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Posted 3 years ago

“I'm satisfied”

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Posted 3 years ago

“Good day...I just received the best service ever. I visited Capitec Bank at Colombine square, Jhb south earlier on and was assisted by Shelton... a very friendly consultant who helped me with my loan application. He showed so much interest in his job. Thank you for your services...”

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Posted 3 years ago

“Very terrible service at capitec, I can hear lot of people give praises to this terrible bank, wait until you get scammed, I have been waiting for 3 months now, nobody is taking my case serious.”

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Posted 3 years ago

“Good day...I just received the best service champion ever. I visited Capitec Bank Pretoria Andries earlier on and was assisted by Lucia...a very friendly consultant who helped me with my loan application and i must admit all the consultants where quite friendly, Thank you for your services...”

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Posted 3 years ago

“I am currently overseas Capitec informed me to get a new card and an internet dongle for internet banking. Anyway so they debit my account block my previous card and tell me that you now have a new card and you may send somebody to collect your card just send an the person's Identity document. hahaha guess what my sister went today to collect my card just then being refused to collect it how crazy is that? Very very very bad service at Capitec they dnt even deserve a one star rating they should get half a star”

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Posted 3 years ago

“I visited Capitec Forest Hill yesterday, where I received an excellent, memorable, TP Kekana unforgettable service, attended by a Lady with the name Mamiki on her name tag, she explained exactly what i needed and sent me to the guy on Teller number 9, who was equally excellent. In less than few minutes all I wanted was done. I was overjoyed I even forgot to check the Teller's name. All my previous doubts and frustrations with Capitec were gone. Thanx to those two. 083 684 2777”

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Posted 3 years ago

“I was assited by Yolanda at Springs Avenues and her service was excellent, she was friendly and very informative.”

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Posted 3 years ago

“Capitac service just bad, firstly my replacement card was not working and now my *120 can't transfer money. Gikigiki no notifications anymore. I just regret for being part of capitec😏😏😏”

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Posted 3 years ago

“Great service from Frans . Keep it up”

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Posted 3 years ago

“Long ques….. few ATM’s ….. What’s wrong with this bank? Or do you enjoy the sight of people on long lines everyday ? Come on man you can do better….. this is pathetic .”

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Posted 3 years ago

“I am ntokozo thabethe contact number 0713786995 had problem with capitec they locked my account and soon I call capitec was told its because someone paid me with fraudulent money! My question to them is where do I feet in to their problem with their client using stolen or fraudulent money? I was told money came to my account last month meaning july 2022 and my account get frozen august 2022. I visited branch was told another date and different amount. They give me new story after they said I must go to do affidavit with the police. Capitec does not care about their client. Meaning anyone who put money in my account I should ask where did particular individual where do they get thier money from. Thats horrible service”

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Posted 3 years ago

“Poor service, as well as the bank network is always offline.”

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Posted 3 years ago

“👀WTF is going on at Capitec and why are customers not being updated 2x or 3x per 24-hr day❓The mobile and internet banking systems have been down for 3 days now, with ZERO reassurances from the CEO or his incompetent management team‼️”

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Posted 3 years ago

“If my app does not run by tomorrow im taking my bank account to a other bank cant belive whats happening i cant do nothing with my account cos i dont have an card and only used tha app but now im without money for 3 days already”

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Posted 3 years ago

“This morning I went to Splash Sentra to draw money at the ATM inside the store, but was unable to, then I went to our Spar again I could not draw money. Yet on the sides of the ATM'S, it says you can withdraw Cash. My question . what is the point of having an ATM, if you cannot withdraw cash or deposit money. I am NOT impressed.”

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Posted 3 years ago

“Thandi Thank you for an awesome and kind service.”

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Posted 3 years ago

“Worst bank ever , terrible service . They don’t know what they are doing .”

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Posted 3 years ago

“the app does not workon my hauwei nova y70plus.i wennt to the bank twice only to be told there is many of us with the same issue with the new hauwei phones and its been over a month they have not got a solution for this,and i know its been over a month because when you are downloading the app on app gallery the sampe complain goes down over a year now.Now i cant even use the app i hv to be standing in the rediculous queues.Im definately closing my acount after over 16 years with capitec this is honestly pathetic.”

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Posted 3 years ago

“I have applied for a credit card machine, after several calls and emails, I still have not received anything, I am a new customer at Capitec, and are regretting my decision to become your client, very very poor service indeed!”

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Posted 3 years ago

Capitec Bank is rated 1.9 based on 360 reviews