Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.92

1.9 Rating 334 Reviews

22 %

of reviewers recommend Capitec Bank

Company Reviews

Questions

Metrics

1.9

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Write Your review

Tell us how Capitec Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Capitec Bank 1 star review on 22nd July 2025

Jonathan.G

Capitec Bank 3 star review on 26th June 2025

Ayesha

Capitec Bank 2 star review on 12th June 2025

Owen Carleton

Capitec Bank 1 star review on 2nd June 2025

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

Capitec Bank 1 star review on 20th May 2025

Anonymous

Capitec Bank 1 star review on 11th May 2025

Mike Perry

Capitec Bank 1 star review on 29th April 2025

Vincent

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THIS BANK IS ABSOLUTELY DISAPPOINTING, THE CALL CENTER CONSULTANTS ARE ALSO JUST AS TERRIBLE AND NO USE OF ASSISTANCE, TEHERE HAVE BEEN UNKNOWN WITHDRAWALS FROM MY ACCOUNT, AND IT DOESN'T HELP THAT I HAD TO CALL A CENTRE FULL OF PEOPLE WITH ATTITUDE IN A WORKPLACE, LIKE THAT. RIGHT NOW ALL MY MONEY IS GONE SOME FRAUDULENT COMPANY KEEPS TAKING IT, AND THEY KEEP HANGING UP MY CALLS INSTEAD OF ASSISTANCE, AM SO DISGUSTED AND ANGRY.”

Helpful Report

Posted 3 years ago

“Don't post or believe anything you read on this page. This is a scam, a fraud. They will assist you via Messenger, send you a link that request of you to enter your Remote Pin...after a while you won't be able to log in to your banking app anymore then they block you!!! Attach is proof 😤😡”

Capitec Bank 1 star review on 4th November 2021

Helpful Report

Posted 3 years ago

“Been banking for more then 19+ years with you guys and I can honestly say today, it's been no pleasure at all. Never ever have I met a bank that doesn't assist in its clients needs like you. There's no point in sending you emails, all you receive back is automatic generated replies and promises to be contacted back, but you just never receive that contact, not by email, not by phonecall. And your WhatsApp service, beyond pathetic...only now and then a consultant who chats with you actually do care about you and does everything to assist you. Well I guess if you're salary that gets paid in your account is less then R10K per month, you're considered as a "not so important" client right? Why should we assist you promptly, why should we call you or email you back? Oh well, I'm off to Nedbank and closing my account with you in the next week!!!”

Helpful Report

Posted 3 years ago

“Capitec customer service is very very bad they just don’t care about their customers ....... today a transaction happened while I was home I just got a message that my money went to someone that I dnt even know when I rushed to the bank to claim and asked them for them to reverse the money because I do not know anything about those transactions ..... all I was told is that I must wait for the 8 working days for my account to be investigated mean while they can see everything in their computer and who took my money CAPITEC IS A VERY BAD BANK I WOULD NEVER RECOMMEND ANYONE TO USE IT 😡😡😡😡😡😡😡”

Helpful Report

Posted 3 years ago

“I am pregnant and I had to wait on queue while standing. When I asked for help they said I must wait in the queue. I was tired and did not even know how to stand. I was there to spend my R70 for a card that was supposed to expire in 2027 because it says chip malfunction/dexlined and I have money in my account.”

Helpful Report

Posted 3 years ago

“Capitec please why is it that your app has been giving problems for the past 5 months wats the deal”

Helpful Report

Posted 3 years ago

“A capitec client scammed and frauded me out of a large amount of money. I reported fraud to my bank and they called Capitec because the criminals account is at Capitec after a week of apparently investigations. Both AbSa and Capitec just pulled up their shoulders and said sorry you lost all your money. There is nothing they can do. A client and a victim. The institutions we trust with our hard earned money wont even assist you when your hard earned money is stolen. Capitec is the bank for scammers and frauds. Please people make sure your money is safe because the banks dont care about you or your money that you trust them with. In short I wont get my money back and there nothing they can do. In short they are pathetic”

Helpful Report

Posted 3 years ago

“Do not have this bank if you are oversea . I am in Europe. My card stopped working. My app stopped working. They refuse to even speak to me via my father's phone. Can not acess my money at all. They promised me when I got the acount this will never happen.”

Helpful Report

Posted 3 years ago

“I drove from branch to branch this morning, to make a coin deposit, but each branch had a different excuse, not to take it. All the change have been counted, they just need to weigh it. I couldn't believe that they had excuses not to take it. Maybe I shpuld take my money out and start looking or a different bank.”

Helpful Report

Posted 3 years ago

“i contacted capitec in may to advise them that there is a debit that went off my account of R1800.00 THEY GAVE ME A REFERENCE AND WHEN I CALL THEM NOW THEY ARE TELLING ME TO CONTACT THEIR IT TECNITIANS, AND THEIR ITS HAVE BACK LOG WHAT WHAT NOT. I AM DEFENATLEY CHANGING MY BANK AS THEY CANT COMIT TO THEIR CLIENTS. TILL TODAY IM STILL WAITING FOR THEIR IT TO CALL ME BACK. 3 MONTHS NOW .”

Helpful Report

Posted 3 years ago

“I withdraw amount of R400.00 at capitec mercury lane one of the note where stained and went to capitec bank Smith Street to complaint they told me they can't help me. I went to capitec bank samora machel street and they said they have to call head office to tell them I had not with stain. I had to wait an hour just to change 100 note while consultant seating on unswered call from head office. After and hour call was answered and was dropped consultant had to call and wait another 15 minutes. And after that 15 min the call was hangedup again. Capitec service it horrible.”

Capitec Bank 1 star review on 5th July 2021

Helpful Report

Posted 4 years ago

“They do help or reply on emails or calls”

Helpful Report

Posted 4 years ago

“I am on debt review. I took a personal loan of R48000 in 2012. My installment was R1537. I paid till 2016 then i went on debt review. My Balance at that time was R24500. But now in 2021 after i paid my debt review installment for 5 years i was told by Capitec that my balance is R23362. When i queried i was told that i was being charged ontractual interest. The interest that was added was more that the installment that i was paying. For 5 years Capitec bank failed to inform me that curial bit of information. After 5 years i had to find out the hard way. This bank didnt act in good faith towards me and they are refusing to assist me. 😭”

Helpful Report

Posted 4 years ago

“I'm really tired of this issue I raised few days back with you...today same problem happened to me,you can imagine the embarrassment at the shops.. https://t.co/WhDQMVC2er”

Helpful Report

Posted 6 years ago

Capitec Bank is rated 1.9 based on 334 reviews