Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.94

1.9 Rating 309 Reviews

23 %

of reviewers recommend Capitec Bank

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Metrics

1.9

Based on 309 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

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Capitec Bank 1 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

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“I am ntokozo thabethe contact number 0713786995 had problem with capitec they locked my account and soon I call capitec was told its because someone paid me with fraudulent money! My question to them is where do I feet in to their problem with their client using stolen or fraudulent money? I was told money came to my account last month meaning july 2022 and my account get frozen august 2022. I visited branch was told another date and different amount. They give me new story after they said I must go to do affidavit with the police. Capitec does not care about their client. Meaning anyone who put money in my account I should ask where did particular individual where do they get thier money from. Thats horrible service”

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Posted 2 years ago

“Poor service, as well as the bank network is always offline.”

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Posted 2 years ago

“👀WTF is going on at Capitec and why are customers not being updated 2x or 3x per 24-hr day❓The mobile and internet banking systems have been down for 3 days now, with ZERO reassurances from the CEO or his incompetent management team‼️”

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Posted 2 years ago

“If my app does not run by tomorrow im taking my bank account to a other bank cant belive whats happening i cant do nothing with my account cos i dont have an card and only used tha app but now im without money for 3 days already”

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Posted 2 years ago

“This morning I went to Splash Sentra to draw money at the ATM inside the store, but was unable to, then I went to our Spar again I could not draw money. Yet on the sides of the ATM'S, it says you can withdraw Cash. My question . what is the point of having an ATM, if you cannot withdraw cash or deposit money. I am NOT impressed.”

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Posted 2 years ago

“Thandi Thank you for an awesome and kind service.”

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Posted 2 years ago

“Worst bank ever , terrible service . They don’t know what they are doing .”

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Posted 2 years ago

“the app does not workon my hauwei nova y70plus.i wennt to the bank twice only to be told there is many of us with the same issue with the new hauwei phones and its been over a month they have not got a solution for this,and i know its been over a month because when you are downloading the app on app gallery the sampe complain goes down over a year now.Now i cant even use the app i hv to be standing in the rediculous queues.Im definately closing my acount after over 16 years with capitec this is honestly pathetic.”

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Posted 2 years ago

“I have applied for a credit card machine, after several calls and emails, I still have not received anything, I am a new customer at Capitec, and are regretting my decision to become your client, very very poor service indeed!”

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Posted 2 years ago

“The capitec ATM's located at Kenako Mall in Gqeberha are advertised to be operating 24 hours but at 6 am they are closed this is an inconvenience. This place is full of security, you can do betterr”

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Posted 2 years ago

“The service was good...the ladies that were helping me were actually nice and patient I wouldn't have chosen another bank to use than Capitec bank”

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Posted 2 years ago

“Been a client fro 2 years now but there is one lady by blue valley mall kosmosdal,she has a 5 star service.you are really appreciated.keep up the good work.”

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Posted 2 years ago

“Very poor service, I resuested a card machine last week 7/7 my request was not even logged onto the system, I had to phone again Monday 11/7, untill now no one has called me, phoned again 12/7...I am a new customer, first time banking with Capitec, very dissapointing”

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Posted 2 years ago

“My consultant was Yonela Horizon View Branch Her service was excellent Knowledgable & efficient And really pleasant to work with She was quick to resolve my queries And provided information on how to handle my query in future”

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Posted 2 years ago

“I am pleased about the service and client experience from Shelton Columbine square assisted me swiftly with the access faculty I am a happy client”

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Posted 2 years ago

“Today I was assisted by Refilwe and she provided me with excellent service and she was very friendly at Capitec Bank Arcadia branch at Nedbank Plaza,and I truly appreciate it.”

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Posted 2 years ago

“Im from Westgate mall 6B was assisted by Consultant Edkin today who made my banking with capitec fruitful, how he handle my account quiry fast and the service was on another level,, big ups To Capitec for have such Assets, 👌👌🙏🙏🙏”

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Posted 2 years ago

“Baie dankie aan Albert Coetzee by Capitec Parkview vir sy briljante puik diens.Word met opregtheid waardeer. Groete Martli Fourie”

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Posted 2 years ago

“Hi My name is matodzi Tshilambavhunwa 1731414593 I have an account with Capitec Bank and I'm very unpleased about Capitec Bank the service it's very poor I've logged a complaint from the 07/06/2022 regarding the Debi check activated against my account from company called Just Bridge I filled the affidavit from the branch North gate assisted by Given I've been doing follow up till today I phone customer care department which Loyiso Ncedo his the one who's busy with the process but I'm not getting any respond,I was waiting for his call today as I was advised that he call me.ive Neve received any call I've send email which it's not be responded too...I'm very disappointed with the bank that I can't trust with my money which the are failing to assist it's very disturbing in a away that I've been going up and down even phoning waisting my time which none of the consultant are unable to assist please try to get professional consultant to assist with such things I need a clarity please when ever I phone to do follow up I'll be told that the case it's been referred to relevent department which they will call me...but they don't call or I'll be told that the case it's been closed...””

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Posted 2 years ago

“I am very disappointed at capitec client service , i applied for a personal loan on the 01/06/2022 which i obviously qualified for. i was then asked to forwards proof of supporting documents which i obviously. I then did not receive any feedback as to receiving my documents , if anything they did not receive anything . STRANGE! I called in on the 8th and i asked that i send the documents again which i did. called in again after two days and was told my application status had expired . i sent throw a number of emails to get called back with feedback as how that happened and still nothing. I obviously now have to do another application which will obviously have an impact on my credit profile, and guess what? i now got declined ! great! so ridiculous . I am definitely moving my banking somewhere else, the incompetency here is Unmatched !”

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Posted 2 years ago

Capitec Bank is rated 1.9 based on 309 reviews