Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,032 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,032 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still have not received my order. Never will I order again from this company. All I want is what I ordered or my money back!!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your comments and sorry for the inconvenience caused. Due to an unexpected lack of stock, we were unable to provide the requested item/s. We are working to increase the quality of our service and that this type of stock incidence does not happen again. A confirmation email was sent to you regarding the refund of the item/s. Thanks for your understanding. Sincerely, Carethy team

Posted 3 years ago

“DO NOT ORDER FROM THEM. PLEASE PLEASE PLEASE RETURN MY MONEY BECAUSE YOU DIDNT SEND ME ANYTHING YOU ARE THIEFFF I DONT KNOW HOW GOOGLE LET YOU HAVE A WEBSITE.”

Helpful Report

Posted 3 years ago

Good Morning, We are deeply sorry for the inconvenience caused to your order. One of our agents is fixing this problem and will inform you by email. Thank you for your understanding and patience, Best regards, Carethy team

Posted 3 years ago

“Hi I purchased 2 pharmaton vitamin from them 2 years ago i paid them around 100 canadian dollar. They removed the money immedietely from my account. Then they email me and said they cant send me my product but they will return my money its been 2 years i have not received my money. I contacted my visa company they said its been a while so they can get the money back from them. I emailed them several time they said they will check and let me know until they stop corresponding. So they basically stole my money. My email address is miraj114 @ hotmail .com i can send you all the correspondes if you require. Thank you and save your money”

Helpful Report

Posted 3 years ago

Hello Naz, We apologize for the inconvenience caused. This refund was issued on 22/12/2020. Best Regards, Carethy team

Posted 3 years ago

“Do not buy from them They stole my money and didnt send me anything”

Helpful Report

Posted 3 years ago

Good morning , In order to assist you thebest possible way, please send an email to info@carethy.net or contact us through any of these channels: Whatsapp: 91 123 12 40 Phone: 851 000 530 Mo-Fr 08-20h GMT+1 Sincerely, Carethy Team

Posted 3 years ago

“Absolutely disgusting! No answer to emails I want my money back for 2 orders 29.44 which I paid through PayPal which I will be getting in touch with and £40.30 which I am informing the police. DO NOT ORDER FROM THIS COMPANY”

Helpful Report

Posted 3 years ago

Hi Debra, We´ve just emailed you to your hotmail.com email address. Please note that you registered this purchase with your hotmail.co.uk email address and therefore all the confirmation emails went there at the beginning. Sincerely, Carethy team

Posted 3 years ago

“Before purchasing my order I have read the reviews about Carethy. To be honest, it is didn't assure me that to order something from this company will be a good idea! But the prices were good, on some products were discounts and all goods were in stock. So, I took a chance! Thank you Charethy team for a very professional and good job. I was surprised that after few days I received some money back on my account, but I didn't receive yet my parcel. That is because I received a bit less items, they were less in stock by the time my order was processed. When I asked the operator by email, I received all information in a few minutes. Few days after I received my parcel .”

Helpful Report

Posted 3 years ago

Hi Nadea, Thank you for sharing your experience. Enjoy your Carethy products. Kind Regards, Carethy team

Posted 3 years ago

“Hi. I ordered three bottles of shampoos, but received only two. I was charged for three bottles, but received only two of them after two months of my order date. I was charged three times for three bottles on October 27 for CAD 43.86, on November 23 for CAD 44.51 and on December 14 for CAD 40.98. Never would believe them again, and it is a scam company. They steal money and make a good profit out your orders. Even on customs declarations they cheat by putting different amount of products in order to pay less customs levies and fees.”

Helpful Report

Posted 3 years ago

Hi Agil, First of all we´re sorry for the inconvenience caused. As we already mentioned, you seem to have placed a periodic order 01/11/2020 with a frequency of every 4 weeks and becuase of this we sent you 2 further orders. PHA-CA-201123072531048 ( 23/11/2020): you disputed this order because you haven´t received it so your bank returned you the money already or will do it in the next days. You need to clarify this with your bank. PHA-CA-20121407240038b (14/12/2020): this one has already left our facilities so we can´t cancel it anymore. We advise you to reject to receive this order so that it will be returned to us and we can refund you as soon as the package arrives back to our facilities. We confirm that we have cancelled the periodic order service for you so that no other orders will be activated in the future. Regarding the order that you placed on 27/10/2020 (PHA-CA-201027035959db0) we are still checking why the payment wasn´t validated. I´ll get back to you as soon as I receive confirmation of this payment from the corresponding department. We remain at your disposal. Best regards, Carethy

Posted 3 years ago

“I‘ve ordered one product in August 2020 (now is December)and same story every time that they have technical issues and I will have to wait, 2 days ago I’ve sent them another email and they wrote back „ We deeply regret the inconvenience. We are still working on the technical incident our payment platform suffered and our IT department is still working on resolving it asap. We have informed the relevant department of the delay in your refund.“”

Helpful Report

Posted 3 years ago

Hi Anca, We´re deeply sorry for the delay in issuing your refund. We inform you that we´ve refunded your order throuh paypal today. We apologize again. Sincerely, Carethy team

Posted 3 years ago

“Took a long while to arrive and heard nothing in the interim so was slightly anxious having read the other poor reviews. HOWEVER, happy days- my order arrived. Thank you Carethy.”

Helpful Report

Posted 3 years ago

Hi, We can see that this order was delivered on 10/12/2020. Could you please confirm the deivery? Thank you. Sincerely, Carethy team

Posted 3 years ago

“They took my money and I never received the product. I emailed them numerous times and received no reply. It has been over six months. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 3 years ago

“i made purchase and paid in full on 24th November. It's now 8th December I have not received anything, or no email confirmation as to when I will receive my stuff. Please refund my money !!!”

Helpful Report

Posted 3 years ago

Hi Susan, We´ve just sent you an email with the tracking information. The email about the order confirmation might have landed in your spam order. Please make sure to add our email to the trusted emails list so that you receive our emails. Thank you for your understanding, Sincerely, Carehy team

Posted 3 years ago

“I posted a review two days (02.10.2020) ago and again I wrote an email to Carethy and they replied me that they have already made the refund and I will get the money in 48 h. Today 04.10.2020 finally I got my money back. If I didn’t write a reviews, I think I would not have got my money back.”

Helpful Report

Posted 3 years ago

“Terrible attitude towards the buyer. I have not been able to get a refund for over 4 months. I have been looking for quality chestnut flour for a long time in online stores in Russia. As a result there was not such product in Russia. However, during my search, the entire Internet was full of advertising of this foreign store, Carethy, and I believed it. in early August 2020 I ordered several packs of chestnut flour for 3,766.60 RUB. (order number: PHA-RU-200808062038e19). A few days late I got an e-mail, where the store were saying that they were sorry, but they did not have this item in stock. They offered to replace it with other goods of other categories for the same amount or to issue a refund. I chose the refund. They said that the money will be returned to my account within 2 weeks. A month later I wrote to them that I had received nothing. They write to me again wait 2 weeks. Every month I wrote to them 1 letter, and now it's December, and now more than 4 months have passed and I haven't received anything. At my last letter I wrote to them about my indignation and asked to immediately return the money. Then I again received an answer about technical issues. In the end I got the impression that this company is deceiving people. They are scammers. They collect money, possibly covering their debts. However, they have the opportunity for good advertising. it is sad that such an unscrupulous seller steals money from people.”

Helpful Report

Posted 3 years ago

Hello Syuzanna, We apologize for the inconvenience caused. We confirm that the products could not be sent because of an unexpected lack of stock. Your refund was issued on 02/11/20. We apologize again for this delay. Sincerely, Carethy team

Posted 3 years ago

“I have ordered one cream and paid full money, after few days they cancelled the order saying the product no longer on stocks, and even after this day After 5 month I still didn't got my refund.”

Helpful Report

Posted 3 years ago

Good morning Sanoop, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 3 years ago

“Placed an order for 4 products and they sent me 3, refunded for one, item was supposed to arrive before the 10 of september but it arrived on the 25 ! My plans got ruined because of what happened but They said they will refund for the whole order but they kept giving excuses they have a system technical issue preventing them from refunding ! This issue remained for almost two months!!!! while they were already refunding other people !they kept emailing me telling me they submitted refund request and as soon as the system works, they will let me know. Two months later they said sorry we wont refund ! You can also see on this page that they reply to each reviewer saying “refund is made today etc... however the user posted his review anonymously ! Does it make sense ?”

Helpful Report

Posted 3 years ago

Dear customer, First of all we apologize for any inconvenience caused. We indeed have issued refunds for all the reviewers appearing here. As we can see the email address from where the review is sent, we can find the order and solve the issue that was reported in the review. In your case we were not able to find any order with the email address you used for this review. We kindly ask you to provide us the reference number of the order so that we can resolve thi for you as soon as possible. Thank you for your cooperation. Kind Regards, Carethy team

Posted 3 years ago

“Terrible. I ordered a product 9 months ago and now they keep charging me and sending me more of the same product when I didn’t order it. I’ve tried to contact (email and socials) many times but no answer. I’ve even had to change my credit card to stop them taking more money (5 times in 6 months unauthorised).”

Helpful Report

Posted 3 years ago

Hi Naomi, The service you refer to is a periodic order service that allows you to take advantage of a 5% discount on products. The service is indicated on the page as an optional service. It can be canceled at any time from your customer account. We have already sent you details on confirming the cancellation of the service. Best regards, Carethy team

Posted 3 years ago

“¡Muy bien todo!”

Helpful Report

Posted 3 years ago

Hola, Muchas gracias por compartir tu experiencia. Disfruta de tus nuevos productos. Un saludo, Equipo Carethy

Posted 3 years ago

“Terrible company. 6 months still no refund after they sent me the wrong product with a broken seal. I have sent them photos numerous times. Seems like a scam to me. Avoid at all costs.”

Helpful Report

Posted 3 years ago

Hi AJ, We´re sorry for the delay in issuing your refund. This one was made today and shold be reflected in your bank account in a few days. Thank you for your understanding. Kind Regards, Carethy

Posted 3 years ago

“Nunca mas volveré a comprar aquí!! Solicite la devolución del dinero ya que no disponían de los productos y ni me habían avisado. Después de mas de un mes esperando y escuchando continuas excusas, que si problemas de sistema, etc, NO CONSEGUI QUE ME DEVOLVIERAN MI DINERO. Finalmente me vi obligada a elevar mi queja a Paypal ya que pague a través de este medio, entonces Paypal resolvió a mi favor.”

Helpful Report

Posted 3 years ago

Hola, Nos disculpamos por la demora en emitir su reembolso. Confirmamos que este reembolso se realizó el 21/10/2020. Atentamente, Equipo Carethy

Posted 3 years ago

“I will never buy here again, it is a scam! After a month waiting for them to refund my money, I didn't get it. Always excuses, what if the system fails ... Finally I had to claim my money from Paypal and they did refund my money.”

Helpful Report

Posted 3 years ago

Hi there, We apologize for the delay in issuing your refund. We confirm that that this refund was made on 21/10/2020. Best Regards, Carethy team

Posted 3 years ago

Carethy is rated 1.4 based on 1,032 reviews