Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,032 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,032 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Carethy 1 star review on 26th March 2024

Anonymous

Anonymous // 01/01/2019

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“This place appears to be running a successful scam! They take your money but you never get your order. You try that "contact us" page but there is no response. Do not trust this site!”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We are deeply sorry about all the inconvenience caused. Please do contact us at support@carethy.net in order to solve the situation as soon as possible. Kind regards,

Posted 3 years ago

“I wrote a negative review about 3 Weeks ago. Today I received the product which I ordered and it’s exactly what I wanted and can no longer find anywhere. It did take a long time to receive but I appreciate that the company did deliver!!!”

Helpful Report

Posted 3 years ago

Good morning, Thank you so much for your positive review. We are very glad to hear that your order has finally arrived. Please do not hesitate on contacting us through support@carethy.net in order to solve any problem you have or any information needed. Kind regards, Carethy Team.

Posted 3 years ago

“I would give 0 stars if possible. I tried to order hair products on the website that showed as in stock- received a message they they were not and to pick substitutes or request a refund. They had no acceptable substitutes so I asked for a refund and was advised to wait 14 days for it to appear. It has been 20 Days, still no refund, so I asked for clarity around the situation amd was told the refund was only initiated this morning, not when I asked last month, and now I will have to wait another 14 days for it to process. Very dishonest company, I’m Not confident I’ll ever receive this refund and would never give them any more of my money again.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We very much regret the incident. You have been contacted by an agent to provide you with more information. We remain at your disposal. Kind regards,

Posted 3 years ago

“I write a second negative review for the same order. First, it was because I was worried that the order will not be sent but they have convinced me here on this site that it will be processed on time. Now I am writing because I didn't receive the goods and they don't refund me money. They say always the same explanation that there is a problem with the platform to return the money. It is strange that the platform works fine when they take money from the customers but doesn't work when the money must be refunded. I wonder is there anyone who reads this bad ratings and reviews and provide a customer protection on net. Additional text: I am writing this text after I have received an email from Carethy that today they have refunded my money. OK, I am satisfied with it but I will not change my rating because they didn't send the order, they didn't inform me about the reason why they didn't do it, I have cancelled the order and my money were not refunded in the period of 14 working days but after this period I had to send few emails and ask for my own money. So, I don't see the reason for some change of my rating. My rating is 0 stars for Carethy.”

Helpful Report

Posted 3 years ago

Good morning Katerina, Thank you for contacting us. We have already done the reimburse today. You should have recieved an email informing about this. Please do not hesitate on asking us any further information needed. Kind regards,

Posted 3 years ago

“Order PHA-CH-210306223105eb8 PHA-CH-210314223053805 This company/website deserves negative stars. Completely unreliable! I'm still waiting for delivery and for a refund for unavailable items. I'm wondering if this will be delivered at all as I have not received any response from their "customer service"! To be avoided! A month after my purchase and endless emails, claims, headaches and cancellations, I still have not received any products or refund!!!!!!!”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We very much regret the incident. You have been contacted by an agent to provide you with more information. We remain at your disposal. Kind regards,

Posted 3 years ago

“I ordered my product over 2 weeks ago and it still shows the order is processing. I highly doubt I’ll ever receive my product. I wish I had looked at these reviews before I gave away my money.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We are deeply sorry about all the inconvenience. An agent has already put in contact with you for an update. We remain at your disposal. Kind regards,

Posted 3 years ago

“order number - PHA-IE-210121114546acc its a SCAM - ordered a product on the 21st of January. Still have not received anything and keep going in circles via email. they are not helpful what's so ever and they hardly give any information given on my package. NEVER order from here. will be contacting the fraud service if nothing arrives in the next week.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We are deeply sorry about the inconveniene caused. We have seen that an agent has already manage the situation. Please do not hesitate on contacting us for anything you need. Kind regards,

Posted 3 years ago

“SCAM! waited 2 months for my product and didnt receive it! they didnt care wanted to send me something similar and then they sent me half of my order and they didnt refund me the rest! NEVER USE IT AGAIN”

Helpful Report

Posted 3 years ago

“Hi order number BIU-ZA-210208131129989. I've placed my order on 8th February 2021 and already paid, never received a confirmation email. When I try to track my order it says that the email does not match the order number. Delivery would have been between 15 and 24 February but I have no idea what is happening. I would like to know if my order has been processed or shipped already. They do not respond to any emails. Can you please assist me in this matter.”

Helpful Report

Posted 3 years ago

“Order PHA-NO-2009171512368ac. I ordered a product which is no longer in production. I was promised a refund in no more than two weeks. That was October 3. Five months later, still no refund!! Wrote again yesterday, receive the exact same standardized «apology», promising me once again a refund within no more than 14 days. Any reason I should believe you this time?”

Helpful Report

Posted 3 years ago

“PHA-IE-21020117121526e I requested a refund weeks ago and still haven’t got the money in my account have emailed loads of times but they haven’t replied it’s very disappointing”

Helpful Report

Posted 3 years ago

“This is a scam - do not ever use this company. Stay away I am surprised that the supplier want to work with them”

Helpful Report

Posted 3 years ago

“Product ordered not available so asked for refund, after many emails and a promise of a refund nothing received, very disappointed with company would never deal with them again, am reporting company at end of week after giving then 7 more days to deal with my refund. Buyer beware”

Helpful Report

Posted 3 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 3 years ago

“Ik wacht op mijn bestelling sinds oktober 2020, 26 tube styling creme pourkarite. Of wil ik mijn geld terug. Waarom heeft carethy geen contact nummer? Waarom krijg ik geen antwoord van carethy? Ik ga bij politie aangifte doen tegen oplichten van jullie oplichterinsysteem. Het is zeer slechte bedrijf. Ik heb zeer slechte ervaring bij jullie bedrijf.”

Helpful Report

Posted 3 years ago

Hello, Thank you for contacting us. According to the tracking page of the transport company, your order was delivered on 22/10/2020 09:07 One of our agents has contacted you by email. In case you haven`t received the order please responde to that email. Thank you very much for your cooperation. We await your response and at your entire disposal. Sincerely, Carethy team

Posted 3 years ago

“PHA-US-210209212945f03 You must refund 735$. Immediate!!! You canceled order and no information me about this! No answer by e-mail,you dont have correct tell number or WhatsApp.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We regret to inform you that our payment platform detected an anomaly in the payment method and the order was cancelled. In this case, the procedure is to refund the total amount of the order with the same payment method used. The refund of your order was made on 10/02/2021. If you still wish to receive these products, please place a new order. Please do not hesitate to contact us again if you need further information or assistance. We remain at your disposal. Best regards, Carethy team

Posted 3 years ago

“Ordered two hair dyes a month ago, they told me they weren't available and that they would send them in a months time. I have tried repeatedly to contact them via email and on their online form but they never answer. I am starting to feel as if I have been scammed.”

Helpful Report

Posted 3 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 3 years ago

“I can’t find a contact. My products never arrived. Ordered €100 worth a month ago.”

Helpful Report

Posted 3 years ago

Good morning, We apologize for the inconvenience caused. I inform you I asked the shipping company for more information about the shipment. As soon as I have an answer I will let you know. If you do not receive any updates within the next 48 hours, please contact us again and we'll update you on the status of your order. We remain at your disposal. Best regards, Carethy

Posted 3 years ago

“I canceled my order at 18.01.2021 becouse the product I ordered was unavailable. They asked if I want to choose other product - I said no thank you. On friday 05.02.2021 I should have my refund andddd I still dont have it. Customer Service is saying something about technical incident on payment platform every time I send reminding email - thieves :(”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your sharing your experience. We inform you that your refund was made today. We apologize for any inconvenience caused. Best Regards, Carethy team

Posted 3 years ago

“I ordered an expensive item not too long ago I think I spent 168 euro and i haven’t received my items yet. I want my money back now. The customer service has been so bad and I’ve been seeing terrible reviews of them online. Please give me my money back. I recommend buying from this site.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for contacting us. We inform you that your order is ready and will leave our facilities today. Once sent, you will receive the confirmation email and you will be able to check the estimated delivery date and tracking online. We remain at your disposal. Best regards, Carethy team

Posted 3 years ago

“If I could give them 0 stars I would! I just wish I had read reviews before buying from them. I ordered and paid for shampoo on January 3rd. When February came and no parcel I emailed to find out what was happening. They did answer immediately to say that the item wasn't even in stock and they didn't know when it would be (it is still advertised as for sale on their site!) Did I want an alternative or cancellation. I said that I was very unhappy they hadn't bothered to let me know and said I wanted a refund. I had no response to that. So far I have emailed every......single....day. No refund and no response. I will keep pursuing my refund but I highly recommend that nobody uses them. Terrible service.”

Helpful Report

Posted 3 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, Carethy team

Posted 3 years ago

Carethy is rated 1.4 based on 1,032 reviews