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Carethy Reviews

1.4 Rating 1,032 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

1.4

Based on 1,032 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an expensive item not too long ago I think I spent 168 euro and i haven’t received my items yet. I want my money back now. The customer service has been so bad and I’ve been seeing terrible reviews of them online. Please give me my money back. I recommend buying from this site.”

Posted 3 years ago

Good morning, Thank you for contacting us. We inform you that your order is ready and will leave our facilities today. Once sent, you will receive the confirmation email and you will be able to check the estimated delivery date and tracking online. We remain at your disposal. Best regards, Carethy team

Posted 3 years ago

“If I could give them 0 stars I would! I just wish I had read reviews before buying from them. I ordered and paid for shampoo on January 3rd. When February came and no parcel I emailed to find out what was happening. They did answer immediately to say that the item wasn't even in stock and they didn't know when it would be (it is still advertised as for sale on their site!) Did I want an alternative or cancellation. I said that I was very unhappy they hadn't bothered to let me know and said I wanted a refund. I had no response to that. So far I have emailed every......single....day. No refund and no response. I will keep pursuing my refund but I highly recommend that nobody uses them. Terrible service.”

Posted 3 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, Carethy team

Posted 3 years ago

“if i could give a zero i would do not order from this company, i order hand gel worth over €30 .it never came.”

Posted 3 years ago

Good morning , In order to assist you the best possible way, please contact us through the contact form on our website. You can also send an email to info@carethy.net or contact us through any of these channels: Whatsapp: 673 791 528 Phone: 851 000 530 Mo-Fr 08-20h GMT+1 Sincerely, Carethy Team

Posted 3 years ago

“I placed an order January 18, Carethy took money but never sent me any email confirmations. I tried emailing them numerous times but I never get any response. Also when I put in the order number it claims it doesn't exist. So I have no idea what's happening. All i know is don't trust this company. I lost $80 just like that.”

Posted 3 years ago

Good morning Emin, Please check the email that we´ve just sent out to you. We have sent you the tracking details so that you acn see the status of the shipping of your parcel. For the moment the item is on transport to the country of destination If you have any further queries regarding the status of your order, please don’t hesitate to reply to the customer service´s email and they’ll answer your queries. We remain at your disposal. Best regards,

Posted 3 years ago

“Very pleased with my Ponds moisturisers, quick deliverys. Have ordered before and will definitely order again. Definitely recommend.”

Posted 3 years ago

Hello Genevieve, Thank you very much for sharing your experience. Enjoy your Carethy products and see you soon on our website! Kind Regards, Carethy team

Posted 3 years ago

“I paid my order but Carethy canceled the order and kept the money, don´t answer on my emails either. DON´T BY ANYTHING FROM CARETHY!”

Posted 3 years ago

Good morning, Thank you for contacting us. We´ve checked and found that your card payment was declined. Please find below the error details: Payment rejected by the customer's bank The bank has issued the rejection code do_not_honor. In case you have further questions please answer to the email that we have just sent out to you. Best Reagrds, Carethy team

Posted 3 years ago

“Hello, I came here because after several emails and 8 months later I haven't gotten my refund, yet. Don't buy any product from this place, they're scamming many people who also have the same problem. On May 21 I ordered one shampoo and 1 conditioner, I paid 59.06€ for both products. Suddenly the sencond week of June my package was returned back to them. I didn't get any notification, so I had to write an email and ask what happened. Then they replied explaining that the package was unable to be deliver, and that my refund will be processed within the next 14 days. However, the refund was not effective. After other emails, they indicated that the platform suffered a technical incident and apparently (8 months later) they are still working to solve the issue. I need my money back!”

Posted 3 years ago

Hello Lucia, We apologize that your refund was not issued correctly. We confirm that this refund was already requested. We´ll inform you as soon as this request is completed. Thank you for your understanding. Best Regards, Carethy team

Posted 3 years ago

“Hello. This is my second review.I am still waiting on my order.It has been over a month!I am Spaniard living in the US.Be careful, this company is not reliable! He decidido,como soy española y americana hacerlo este review en los dos idiomas!Es realmente una vergüenza como una empresa como Carethy se comporta a nivel internacional y la imagen que deja!Que imagen quieren en el resto del mundo?Como un pais y empresa ventajista ? Stay away from this company!”

Posted 3 years ago

Good Morning, We are deeply sorry for the inconvenience caused to your order. One of our agents is fixing this problem and will inform you by email. Thank you for your understanding and patience, Best regards, Carethy team

Posted 3 years ago

“On 10/1/2021 i made an order that on tracking shows that is delivered to my but i haven't received anything yet. I contacted the courier and they said to me that the product has been shipped in totally different address within Netherlands. I double checked the address that i placed the order and it was totally correct. So i tried to contact Carethy and telling them that they have shipped my order in wrong address and i got no response. I assume i got robbed 68€. I won't let it like that”

Posted 3 years ago

Hello Teodor, Thank you for your review. If you have not received your package yet, we would appreciate if you could provide us with the official document where you comunicate this. Once this information is received, we will update you with the next step. We are deeply sorry for the inconvenience. We remain at your entire disposal. Sincerely, Carethy team

Posted 3 years ago

“I placed and payed my order on 4th January and still it is in the "processing" status which means that it is not sent, no email, no tracking number. I have sent a message to Carethy and received two automatic messages. One was that everything is in order and another one that an agent from Carethy Support Team will contact me. Still there is no any contact from them. This is my second order from Carethy. With the first one everything was fine but this second time I am not covinced that I will receive the order. The price for shipment is pretty high and the delivery date is after 7 weeks which is too long for goods to be delivered in Europe. As I read all these bad ratings I am surprised that this site still works. I buy on net often and have never experienced somethnig like this before.”

Posted 3 years ago

Hello Katerina, We confirm that your order is on time and is being processed as planned. Expected shipment 02/17/2021 Expected delivery 02/22/2021 You can also check the estimated delivery date in your purchase confirmation e-mail or your user account page. In case this date is too late for you you can also ask for cancellation. Please let us know if you have any further queries. Kind regards,

Posted 3 years ago

“I ordered stuff from them and everything I ordered is covered in gel. 2 of the 5 are broken. Eco styler everywhere. Ordered was 4,8 kg arrived 3.78 kg. I ordered 12 products received 7. I wanted to be able to change but they told me everything was already sent. I didn’t approve that. Since,if I wanted to order 7 I would have, I ordered more because the shipping was ducking expensive. Iam LIVIDD!!!!!!!”

Posted 3 years ago

Hello, First of all thanks for letting us know about this issue and we´re very sorry for the inconvenience caused. In order to assist you the best possible way, please send us images about the damage that the products received through transfer so that we can issue you a refund. Sincerely, Carethy Team

Posted 3 years ago

“I placed my order in December and have not received it. Carethy does not respond my mails and does not answer the phone. I think they are a scam!!!!!!Be careful.”

Posted 3 years ago

Hello Ursula, Thank you for sharing your experience. We apologize for the inconvenience caused. We´ve asked the shipping company for more information about the shipment. As soon as we have an answer we will let you know. We remain at your disposal. Best regards, Carethy

Posted 3 years ago

“I received my product. This is coming from a different country. It has to reach the United States. Patience is a virtu! I love my product!!”

Posted 3 years ago

Hi Vickie, Thanks a lot for sharing your experience with other customers. Enjoy your Carethy products and we hope to see you soon in our shop. Kind Regards, Carethy team

Posted 3 years ago

“Compré un producto en esta compania desde Diciembre 2020 y hasta el día de hoy no a llegado que mal servicio si no llega en unos días mas voy a habrir una disputa”

Posted 3 years ago

Hola Jaqueline, Gracias por tus comentarios y disculpe las molestias causadas. Debido a una inesperada falta de existencias, no pudimos proporcionar el artículo solicitado. Estamos trabajando para aumentar la calidad de nuestro servicio y que este tipo de incidencia de stock no vuelva a ocurrir. Gracias por tu comprensión. Atentamente, Equipo Carethy

Posted 3 years ago

“I believe i have been scammed. i have contacted their support team and expect my item in the next few days, if this is not tangible i need a full refund asap. i needed this product pronto and am very disappointed , please respond and refund me or get my item to me asap.”

Posted 3 years ago

Hello, Thank you for letting us know about this incident. I inform you that one of our agents has asked the shipping company for more information about the shipment. As soon as we have an answer we will let you know. We remain at your disposal. Best regards, Carethy

Posted 3 years ago

“I order my item at 13-01-2021. This site was totally by Netherlands language works. Because Netherlands site is trustable so I have no hesitate pay immediately. Since then I get no e-mail confirmation and sending links. Contact with them no answer.Then I start search the review for this site get big shock. What scam company why still working normal use different languages cheating on the people without police intervened. Now I am no surprise my item shall never come and my money will not return. But I can contact with police!”

Posted 3 years ago

Hi L De Jong, First of all thanks for your review. We have checked and found that your email address is not valid (it has a typo) and because of this you haven´t received the confirmation email of your order nor the tracking information. According to the tracking page of the transport company, your order was delivered on 2021-01-16. In case you have any further question please get in touch with our customer service. Thank you very much for your cooperation. We look forward to your reply and we remain at your disposal. Best regards, Carethy team

Posted 3 years ago

“I ordered 3 products from you guys on 4th January 2020 and I did not receive an email with tracking information at all and I haven’t received my order yet money was taken from my account. Please if you people can’t deliver my package I would like a refund or I will contact the police.”

Posted 3 years ago

Hi Cleo, We´re sorry about this. We´ve just sent you the url for the tracking website so that you can check the status of your shipment. Kind Regards, Carethy

Posted 3 years ago

“Porqueria de empresa, son unos estafadores! No compren de esta empresa, me arrepiento en no leer los reviews, en serio me estafaron con $3800 pesos, el pedido nunca llego en 6 meses, mande mas de 20 correos y jamas lo mandaron.”

Posted 3 years ago

Buenos días, Lamentamos profundamente las molestias causadas a su pedido. Uno de nuestros agentes está arreglando este problema y le informará por correo electrónico. Gracias por su comprensión y paciencia, Saludos cordiales, Equipo Carethy

Posted 3 years ago

“THIEVES AND LIARS!!! WORST COMPANY EVER!!! I placed my order and my €59 payment was confirmed. Two weeks later, I received an email from them saying they couldn't fulfill the order because the items were out of stock. Why would their website even take my payment for items that were out of stock? Next, they told me I would receive my refund in 2 more weeks. DOZENS OF EMAILS AND 6 MONTHS LATER, I STILL HAVEN'T RECEIVED MY MONEY!!! They keep saying they're having IT problems. I have never written such a negative review anywhere. I am astounded at the blatant thievery of Carethy.com”

Posted 3 years ago

Hi N. Rosin, First of all we apologize for the inconvenience caused. We inform you that we´ve started the refund process. Our payment platform will contact you in the next few days so that you can provide them with your bank details and thus be able to proceed with this refund. We are at your entire disposal, Regards, Carethy

Posted 3 years ago

“SCAMM!!!!! BETRUG !!!! ESTAFA!!!! Never got my product. After eight months never got the refund eather.”

Posted 3 years ago

Hello Nancy, We apologize for the delay in your refund. We inform you that this refund was made today and will be reflected in your bank account in 24-48 hours. Thank you for your patience. Kind Regards, Carethy team

Posted 3 years ago

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Carethy is rated 1.4 based on 1,032 reviews