CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th August 2025

I’m Harper My Case Resolved By Napua Francesca Via WhatsApp +1 (326) 209-0325

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently went through a search of used cars in our area to find a solid first car for my 16 year old son. CarFax didn't help me find a car as much as it helped me weed out the bad cars and things people were hiding in their ads and under the hood. The fee to run multiple CarFax reports was worth every penny. I highly recommend this service for anyone shopping for used cars.”

Helpful Report

Posted 11 years ago

“I was going to buy a " 1 owner clean title" car. It was a great prize. I checke carfacts, the car had 3 owners each had a total loss accident, thank god I bought the car facts account”

Helpful Report

Posted 11 years ago

“We first found the Car at the used car dealership. This car was for our son. We wanted him to learn the proper way to shop for a car. We told him the first thing to ask for on any car is ask for the Carfax. As we have learned to do in the past. This would be the deciding factor and not just the looks of the car. So when we read the carfax we found that the vehicle he was looking at had been owned by a corporation and that all the maintenance on the car had been taken care of and the Miles on the car were mostly highway miles. We immediately purchased this car because of the excellent history that we were able to learn if it hadn't been for carfax. Don't ever purchase a car less you first check Carfax!”

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Posted 11 years ago

“Way better than auto check, was looking to buy a truck and the dealer gave me the auto check. But when I used carfax I found out that it was in a disabling accident.”

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Posted 11 years ago

“I almost bought a vehicle that read 95,000 miles on the odometer, I checked it on carfax turns out this vehicle had over 200,000 miles on it. Please make sure you know what you are buying a lot of scams out there.”

Helpful Report

Posted 11 years ago

“I saw a car in Craiglist looked great drove good showed 100,397 on meter. Thanks to Carfax it had 299,000 miles and it was turned back. THANKS CARFAX!!!! Jerry”

Helpful Report

Posted 11 years ago

“Was looking for a specific type of Chevy Suburban in a short purchase window. Carfax got me an accurate report very quickly and allowed me to make my choice quickly. Very happy with my new truck. Carfax is a must for me in the future for any car / truck purchase.”

Helpful Report

Posted 11 years ago

“One of my personal cars broke down so that ment it was time for a new to me type of car was searching for a while maybe 2 months prices on every make were ridiculous same car range from 7-15,000 picked acouple and went to look at them bare eyes no car fax and noticed a few things right away backed away and decided to use car fax it isn't my first time gettig or using it but yea found acouple and saw some had bad mileage and others were salvaged for those prices and then found one good price fair mileage an exceller condition with 1 owner maintenica records and all and pulled the trigger and couldn't be happier”

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Posted 11 years ago

“Oh my goodness! We are looking for a 1st car for our daughter. Well we thought this volvo was a good deal. Well the young man said it had been in his family since it was made, well he then told me he hadn't pulled a carfax in a while. Now, why would you pull a carfax on a car that has been in your family since it was made. He sent me the vin and it was partial, but thanks to carfax it helped me figure out correct numbers. Well the car had 6 owners and it was from my home state. I nicely texted him and said no thank you! I'm sure to this day he's tryin to figure out why. Thank you! Thank you! Thank you! Sebrena”

Helpful Report

Posted 11 years ago

“Muy bueno teda todo el recor del auto y teda una lista inteligente para que tu mismo chequees el auto.”

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Posted 11 years ago

“I bought a 2003 Honda Accord V6, Carfax steered me in the right direction making my final decision on my purchase!”

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Posted 11 years ago

“I used Carfax to verify the ownership and mileage of a 2001 Honda Civic advertised on Craigs list in Sacramento. The Carfax indicated that the mileage was actually about 40,000 more than the car odometer which had been rolled back. Also the seller had not registered the car in his name and had been driving it for about a year without current registration and insurance. We did not buy this car thanks to Carfax. MAA”

Helpful Report

Posted 11 years ago

“I had been looking at cars on Craigslist and was getting ready to buy a car that had low mileage and good price. When I decided to get the carfax first and it was a good thing I did because it had 2 owner and two recalls. The ower claimed she brought it new but according to the carfax she only had it 4 months. So I checked 4 others cars one was salvaged, one was a few accidents, and the one I purchased was great only 2 owners. I also signed up for the guarantee from carfax. I even checked my old car I was getting rid of just for fun. Carfax has saved me from making a bad investment. Thank you carfax.”

Helpful Report

Posted 11 years ago

“I found a car online. The seller (private party) was claiming to be original owner and that mileage was under 100K, and there was no accidents. I quickly carfaxed the car, and found the last reported mileage was 261K, the car was originally a rental vehicle then had thres owners, Also there were two reported accidents, and title actually was salvage! I think carfax really saved me from buying a junk.”

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Posted 11 years ago

“I just brought a Nissan Murano SL 2009. I had looked for other vehicles as well much good looking and offered good deals, but the only thing I could trust was the car fax. The Car Fax gave such a detailed report like Additional History, Detail History which showed how many owners owned this car in the past, there maintenance records, there accidents details etc. I had no mechanical background and didn't know what to look for in a car while inspecting, I am glad Car Fax provided the guidelines “Smart Buyers Checklist”, it made my life easy. It also gave a Price Calculator; it helped me a lot in negotiation of the price of the vehicle.”

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Posted 11 years ago

“Carfax very helpful but would like more vin searches. After all many cars that anyone would be looking at are on a lot or unregistered at someone's home. Had to resub scribe to get more cons available. But in the end found my mustang!”

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Posted 11 years ago

“I found the van that I wanted because carfax showed the low milrage that I thought mightbnot be right to be legitimate. Thanks carfax.”

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Posted 11 years ago

“I would have ended up buying an Elantra that looked stunning. If not for carfax, I would have never known that it was salvage/rebuilt. Thanks to it, now I own an accord with a clean carfax.”

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Posted 11 years ago

“Was considering buying a car that looked ok on the surface. Seller did not mention any major problems with the car that 'he knew about' and was reluctant to give the license plate or VIN. When saw the car I noticed the lic plate and decided to check the carfax. The report showed me that it was flood damaged. Saved me a lot of time and effort.”

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Posted 11 years ago

“great way to check a car's history”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews