CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to Carfax I was able to get the best car available! The report helped me confirm the car had a single owner, was always serviced at the dealer, and in fact had very low miles on it. I am now confident my family and I can enjoy this car without worrying about hidden defects. Very pleased!! Thank you Carfax!! Luis”

Helpful Report

Posted 11 years ago

“I'm a single woman and sometimes skeptical about going into car dealerships to buy a car. Even though I felt comfortable at the dealership with the sales team, I wasn't completely sure that I was given all the information that I wanted to find out about the car. CARFAX helped to reassure me that I was getting a great deal and all the information I was looking for was available! Thanks so much! I tell everyone I know who is considering a purchase, to get the CARFAX!!!”

Helpful Report

Posted 11 years ago

“Carfax is a very important part of my car shopping because I was able to find a rather cheap Chevy cavalier, it also help fund out that a car a found that seemed to good to be true was in fact to good to be true and had been totaled twice previously and I was able to save money and find a car for me”

Helpful Report

Posted 11 years ago

“It's very good in information and clearance”

Helpful Report

Posted 11 years ago

“I found a Dodge Rumble Bee on Craig's list it was in the San Fernando valley, I live in Northern California, Vallejo. Approximately 400 miles. I knew that traveling that far was going to be risky and expensive, but by the pictures posted and the rareness of this truck I knew I wanted it. I decided to run the car fax report, this would assure me the history of the truck, then if the truck looked and ran as good as it looked I had a pretty good chance this truck was a good deal. The car fax revealed 4 previous owners 5 counting the person I was buying it from. The report showed no accidents, where the truck had been how many miles each owner had driven and work and repair history. The person I bought the truck from did not know any of the history of the truck, he thought the person he bought the truck from was the only owner? When I showed him the report he was surprised, he said he wished he would have run a report when he bought it. I believe this helped me negotiate a better deal or price as he could see I had done my home work on the truck.”

Helpful Report

Posted 11 years ago

“It's really helpful”

Helpful Report

Posted 11 years ago

“If it weren't for carfax we would have purchased a car that the odometer had been turned back!”

Helpful Report

Posted 11 years ago

“If it weren't for carfax we would have purchased a car that the odometer had been turned back!”

Helpful Report

Posted 11 years ago

“It's really helpful in getting the used cars histry and selecting the cars .”

Helpful Report

Posted 11 years ago

“crafax help me to keep my money safe , and make save a lot money , just have to see the report . very great buy”

Helpful Report

Posted 11 years ago

“Carfax helped me steer clear of lemons as well as negotiate the best price for a used Land Rover. On one occasion, the engine in the actual used car did not match the engine listed on the Carfax. On one instance, I would have bought a salvage-titled vegicle that a shady dealer was trying to pass off as clean. I just bought a 2006 LR3 for 3k less than the sticker price, because between Carfax and listed book prices, I was able to convince them they had the car listed incorrectly (it was) and this was at a Reputable Honda Dealership!”

Helpful Report

Posted 11 years ago

“I was looking for a late model KIA Hybrid, and found a 2013 one at our local KIA dealer ship here in Yuma, AZ. I had 13413 miles on it. I checked it out on your web site and found out that it had been purchased at a local auction and had a clean history. With this peace of mind I have become the new owner, I put about two thousand miles on it the past few weeks, no problems and a great car. Thank you ! for your reports Bob in Yuma”

Helpful Report

Posted 11 years ago

“I was able to see the entire history of the car I wanted to purchase. Knowing I was armed with the information I needed, I bought the car and have not been disappointed. I wouldn't ever buy a car without looking at the CARFAX first!”

Helpful Report

Posted 11 years ago

“I always rely on your reports before buying a used car. Your reports are always perfect and right on . I supposed you do not know the DEALER SELLING the car. This dealer in CT. is a crook, sold me 2004 Lincoln Town Car, would not give me my money My wife found 50+ repairs on this dealer on line all bad. He would not take my insurance companies INSURANCE BINDER, clearly showing I was insured and had vin # on en used car I was buying. I was simply transferring insurance from by other car that car been totaled in snow storm. The insurance covers 2 cars I own and paid entire year in advance. They made me buy Progressive insurance just to drive car from CT back you NH. I even had my plate with me. SEE email reference # 00610696. This is in no way your fault nor do I blame you and will always will use you. It's too bad no one ever told you the "air Ride was removed. Error message came on 5 miles down road and I turned around said fix it and call me. They kept it for a week, then told it had been air suspensions had been removed. Also in way home dashboard Instrument cluster went black. It's going to cost $665.00 to buy + labor., Cruise control does not work. Got a flat tire in 50 miles. and many more. Maybe you could provide info line that we could write who car dealer is, and get info that they are good to bad! Richard Pupi bosen@msn.com”

Helpful Report

Posted 11 years ago

“I was about to buy my car, but I didn't have peace about it. So I ask the private sellers to give me a couple minutes, and I went on my phone, and within a minute, using the Vin number, I was able to have the peace of mind that I needed to secure the deal. All the info that they gave me, checked out.”

Helpful Report

Posted 11 years ago

“I was very satisfied with the Carfax service. I am new in the US and i wanted to get a used car and if it wasn't for carfax service, I would have ended up buying a car with a bad history. I would recommend used car buyers to use the service of carfax so that you are well aware of the history and to gain insight of how the car has been used or maintained.”

Helpful Report

Posted 11 years ago

“Carfax was invaluable in helping me find a good deal on a car. My only former car purchase had been in lazy, small town Hawaii, where in my craigslist search I mostly met nice people with unabashedly shitty cars. Los Angeles was a different story. Carfax helped me avoid at least two scams: one in which the odometer had been rolled back and one in which the seller didn't have title of the car. I stopped even calling people when the Carfax report showed any problems. The car I ultimately purchased, I purchased due to Carfax. It was priced a little higher than the Blue Book value and had a few more miles on it that I initially wanted, so I might not have even contacted the seller if I hadn't used the license plate number on the craigslist photos to prescreen it. However, the Carfax report was easily five pages long, showing that the single seller had done every single recommended maintenance on time, at the dealership. I knew it was worth the price and contacted the seller immediately. I was the first person the buyer contacted and I met his asking price, so we both walked away from the transaction happy. I showed him his own Carfax report the day I bought the car and I think he might have wondered if he could have charged and even higher price, considering there was a verifiable record of his good service habits. I know that I intend to take the car to shops that I know report to Carfax so I can maintain the car's good record for when I sell it in the future. Before my 1 month of unlimited reports expired, I ordered the Carfax reports for my parent's cars, just in case they wanted to sell, because I think it's worth it for the seller to do a check as well. My mom found out that another dealer may have tried to offer a car for sale under her VIN number and is contacting her insurance company to report potential fraud. All around, I think using Carfax was definitely worth the money.”

Helpful Report

Posted 11 years ago

“In purchasing a used vehicle, the sole consistent identification of the vehicle is and remains the VIN. To offer a service where one needs the state license tag number is useless.”

Helpful Report

Posted 11 years ago

“I called about a car for sale by owner about 2 hours from where I live. It was a fairly low price for a car that appeared to be in great shape. I had a few telephone conversations with the owner and I was about to drive out and make an offer. I called one last time and requested the VIN# so I could run it through car fax. That's when he decided to mention the car had been in a flood once. I didn't even have to run the report. Saved me a long drive and quite possibly from purchasing a huge lemon. Thanks.”

Helpful Report

Posted 11 years ago

“Well the carfax said everything looked good on the car. Clean title no wrecks good service record. It was a Mazda 3. So I bought the car and it started acting funny. The rpms were all over the place they wouldn't hold and it ended up causing me to lose control in the winter do a 180 hitting a wall with the back end. It just scuffed the bumper and bent the exhaust a little(I was going maybe 20 mph). The dealer did the repair and took me around to look at it, showing where paint was under the door handle and how some emblems are missing but were found cleaning the vehicle under the seats. Apparently the car had been wrecked twice before me. I had to trade it in because nobody would buy it. Carfax, a complete waste of my money. I forgot this situation because it was about 5 years ago and paid for it again! Don't bother. Get a body shop to look at a car you want to buy.”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,645 reviews