CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th August 2025

I’m Harper My Case Resolved By Napua Francesca Via WhatsApp +1 (326) 209-0325

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CARFAX really helped me in purchasing a new car. That's right! I used it to check the history of a new car....not a used one. The reason....the dealer had to get the car I wanted from another dealer. When it arrived, it had slightly over 1,000 miles on it! A car that was being sold as new actually had 1,000 miles! By checking the CARFAX report, I could see that the car was inspected and made ready for sale 11 months earlier. It was used by the dealer as either a demo or for one of the employees to drive. By having this information in hand, I was able to negotiate a better price, and get a break on an extended warranty since the normal 3 years, 36,000 mile new car warranty had already been partially used due to the 1,000 miles and putting it into service 11 months prior to selling it to me. Thank you CARFAX!!! I know this is an unusual circumstance, but it gave me the information I needed and assured me it had not been titled to anyone else, and it helped me get a better price because I went to the dealer armed with the history of this car.”

Helpful Report

Posted 11 years ago

“I found a 1998 Acura Tl 3.2 for sale that seemed like a great find for my son. It was. The carfax confirmed the great find. It was a one owner, low mileage per year, no accidents, well cared for car. Thank you!”

Helpful Report

Posted 11 years ago

“I was in the market for a car for the first time in 8 years and thought I had found the perfect deal. I requested the CARFAX only to find that the vehicle had been involved in multiple collisions. Thanks to CARFAX I found the car of my dreams and know that I have nothing to worry about. Thanks CARFAX!”

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Posted 11 years ago

“y ears ago I bought a low mileage pickup truck from the dealer and I still have it to this day but what I didn't know was that at 22,000 miles that truck had the transmission already replaced if I would have got the carfax then I would have known that. I've since replaced that transmission and have had no problems since. I decided that if I would have got a CARFAX report I would have known that. now I've just bought a 2008 Volkswagen and the first thing that I did was get a CARFAX report. I was amazed to find that CarMax didn't provide one. I purchased the bundle of 5 because I was shopping for cars and wanted to have it available for me I'm glad that I got the CARFAX report it showed a good history and it helped with my purchase. I shared the history with the car max salesperson because they didn't know what the carfax showed”

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Posted 11 years ago

“carfax has saved me thousands of dollars.”

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Posted 11 years ago

“I have bought a few used cars for myself and my son and I have to say, Carfax has been a tremendous help for me. Every time I want to buy a car I run a carfax report using the VIN number. This has saved me a ton of grief. In the past when we didn't run the carfax, I ended up buying a toyota which later on I learned it was a salvage title. I also bought a honda without running carfax, and the transmission died at $60k miles. So I learned my lesson the hard way. Every time I want to buy a used car, I don't even to go to look at it, unless I run the carfax first.”

Helpful Report

Posted 11 years ago

“While looking for a reliable vehicle with good gas mileage for my daughter, I came across a Craigslist listed Toyota Matrix. Upon looking at car, it appeared to be in good condition with some bumps and bruises. I informed the owner that I would let him know the following day if and when i would purchase the car. He immediately began to use pressure tactics on me to commit to the purchase. This obviously raised my suspicions and I used the Carfax app. on my Iphone. What I found under that VIN number where numerous wrecks and the car being totalled. Owner had it rebuilt and tried to sell it to an unexpecting person operating in good faith. I sincerely am thankful for the service carfax provided to the point that I used the smartphone app on all the vehicles we were interested in until we found the correct car for my daughter.”

Helpful Report

Posted 11 years ago

“I was able to check on resale vehicle to confirm number of previous owners and the mileage since it was low for three year old vehicle.”

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Posted 11 years ago

“Car fax helped meals the right choice for a car for my son. Due to the car fax histories I was able to make a good choice for a car & so far so good. Thanks!”

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Posted 11 years ago

“I'd been looking for jeeps for a couple of months. I finally found one that I wanted to look at so I ordered a car fax for it. After recieving the car fax there was a link stating "other jeeps in your area". I clicked on it and found the jeep that I ended up purchasing. It was a nice surprise and a better deal.”

Helpful Report

Posted 11 years ago

“After joining Car Fax on line I was asked tio register my recent purchase of a different auto. I can not make this happen. When I have entered the license number ( prior to that my vin) the survey registration will not go any further, I did ask for assistance from the prescribed address on your web site. No return. I guess I'm not seeing CarFax as a very helpful organization. Thanks Don Pabst”

Helpful Report

Posted 11 years ago

“I looked up cars that I already own and found that a service shop I take my cars to entered 112000 miles instead of the actual miles on the car which was 5035 I was able to get it changed Thanks Dave”

Helpful Report

Posted 11 years ago

“Big thanks to Carfax! Its pretty good for those who want to by any car can go through the report and buy with out any thought. In my case i am fully satisfied with the carfax report and bought my car. Report shows every service ,repairs and damages and what not, done for the car. You can trust always. I never felt that i bought carfax account for money and its waste of effort.”

Helpful Report

Posted 11 years ago

“I found a great Lexus RX at a dealership which they were eager to show me the clean Carfax. Four years later I go to sell it and pull the Carfax to potential buyers and "BAM!" there's an accident reported on my car 4 months before I bought it but not showing on the Carfax until a year later. Thanks assholes! Now can I win the Car Fox so I can put a noose around its neck?”

Helpful Report

Posted 11 years ago

“The display of the service plans are really confusing and I was deceived by it. And the customer service was really hard for me to communicate with and they did not satisfy me by admitting their misrepresentation. AutoCheck, the competitor of CarFax, has the quite similar quality of the report but it has much lower prices for seemingly similar service plans. But the unlimited plan of CarFax is even less economical than it seems. The unlimited plan of CarFax, one of all the three plans, is limited to only 5 reports for VIN number so it is NOT unlimited. The other two plans (1 or 5 reports) deal with VIN# and Plate# equally. But there was no description about this distinction (VIN# & Plate#, or VIN# only) on the purchase page (The below URL). I found out that it mentions only U.S. License Plate for the unlimited plan after I purchased it. (The thing is that the other two plans do NOT mention either VIN# or Plate# so I did not even compare these three plans from this perspective). I asked them to refund it but they did not think that it is misleading. How would you guys think? For me, this is really misleading information. I would not have bought this plan if I had noticed it. https://secure.carfax.com/creditCard.cfx?partner=CAR_0# http://support.carfax.com/articles/Question_and_Answer/Does-CARFAX-have-an-unlimited-reports-package/?l=en_US&fs=Search&pn=1”

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Posted 11 years ago

“I recently purchased a 1992 Subaru Legacy L station wagon, but not before Carfax confirmed the vehicle was in no major accidents and had a fairly up to date maintenance report.”

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Posted 11 years ago

“I am from Florida and found a car on Craigslist , that I was looking fir a long time, 2002 Lexus is300 I found in Atlanta GA, I drove 7 hours and on half way I decided to check carfax on this car, what I find out saved me 4000$ , the car had rebuild title and the title was washed from transferring car state to state. In GA it is clean title , but had before salvege Kentucky title. So be evear of washed cars. 35$ on carfax saved me 4000$. Check CARFAX”

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Posted 11 years ago

“Was eazy to u glad it was there to see the car I was looking it realy impressed with everything”

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Posted 11 years ago

“Quick and simple. Gave an accurate History of the Vehicle I purchased. It was interestering to listen to the seller explain the service history of the vehicle, as it was matching the car fax info I had remember from the report. Also it would be good if after you purchase the one time report, if you could go back and add more reports for different vehicles, for a discounted rate. Erick”

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Posted 11 years ago

“Carfax kept me from buying a car that looked great but had been in an accident that required frame repair. Carfax helped me make the right choice ! Thank you Carfax”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews