CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“I love carfax! It puts my mind at ease to know I am buying a reliable used car. The reports are very thorough.”

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Posted 11 years ago

“I was looking at buying a car, and it seemed to good to be true, I liked at the Carfax, and it turns out they it wasn't, I have a 2008 Mazda 6 that runs amazing, no problems, not too mention it came with the Carfax warranty. This is the best decision in car purchasing I have ever made, but I wasn't able to decide until I saw the Carfax. They are easily the best decision when purchasing a used car.”

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Posted 11 years ago

“Gave me what I needed to know to make a great decision”

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Posted 11 years ago

“Found out how little maintenance was done with a Carfax report, and then found out the owner also had no records of maintenance , which was a clue as to future cost and probable potential problems. Mystery with clues! Thank you Carfax”

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Posted 11 years ago

“I recently came across a posting for a used car for sale at my place if employment. I was looking for a car for my daughter, who is a newly licensed driver. I contacted the seller, questioned them about the car, and was told that they were the second owner of the car, it was in EXCELLENT condition, and it has been well cared for. I took my daughter to check out the car, and noticed that it has some overspray of paint, and some other questionable marks on the car. We jotted down the VIN number, took it home and ran a Carfax and discovered that the car was a salvaged vehicle and they were the 3rd owner of the vehicle! Our search continued....... We found another vehicle, ran a Carfax, and it was the PERFECT car for my daughter! THANK YOU, Carfax, from a VERY grateful momma of a teenaged driver!! * side note*...... I was recently involved in a minor accident, my car sustaining some rear end damage. When my daughter found out about the accident, the first words out of her mouth ( after I reassured her that I was fine, and the car was fixable) were " There goes your clean Carfax mom"! Gotta love her!! Thanks again, for empowering car buyers in a market that can be filled with deception!”

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Posted 11 years ago

“We were looking at a car (which we did not end up buying - but for other reasons) that had a branded title due to inaccurate mileage. By reviewing the Car Fax report, and the various entries, we were able to piece together the tale of the vehicle's mileage and were fairly certain that the error was most likely a type-o at the BMV. It gave us a good confidence level high enough to allow us to make an offer on the car. Absent the Car Fax report we would have walked away. Thank you Car Fax.”

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Posted 11 years ago

“I was importing a U.S. vehicle to Canada half way across the continent and Carfax provided me with the history and an added level of security that the purchase would be one I would not regret.”

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Posted 11 years ago

“I struggled to find a good used car in my area, through he internet. We were new the area and didn't have a reliable relationship with any car dealers. We began the internet search and on two of the vehicles we were looking we found, through car fax, undisclosed issues ( an accident and a recall). the dealer didn't know because they weren't told and they didn't check. Saved me from getting something I didn't want or need. I then began searching the internet again and never went any further with my search unless I found a clean bill of health with car fax. I did and the car is great--I am very pleased and very happy!!!”

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Posted 11 years ago

“I was purchashing a used private vechile that was in very good condition so it appeared with a shinny body that looks sharp and drove well! It was a 2008 Civic sedan that was only with the latest owner for 3 months and was selling supposivly for his wife's medical reasons that she wouldn't be able to drive! There were no plates on the vechicle so I used my mechanics plates for he could take a look. He looked vey carefully at the body work with its shinny blue exterior and could just make out inside the hood it had a respray! There us something not right here he said. I followed through by getting the sellers/buyers package at the MTO that reviled it had 8 prievious owners and one of which was an insurance broker ! I was told to go online and purchase a report from carfax I hadn't heard of them before but was so glad I paid my few as it revieled it had been in 2 collisions one major damaged in the front centre of the vechile back in January of this year at a cost of $11,500! There I did not purchase this car!”

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Posted 11 years ago

“Thanks to CarFax, I was able to discover that the BMW I was considering for purchase through a private sale had been involved in two accidents, fortunately none serious enough to derail the deal, and a transmission replacement that the seller had not disclosed. The Seller produced the receipts from the repairs and all is well. Kudos to CarFax! Love the CarFox!”

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Posted 11 years ago

“I would never recommend car fax. I paid online to check a report and it never would let me get the report and still took money out of my account. Also, it shows my car is totaled when it has never been and I have a letter showing it never has from insurance company and y'all won't remove it. Advertising False information.”

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Posted 11 years ago

“In 2006, I bought a 2003 Ford Mustang. It was in a major accident in 2007. The car was valued at $11,000.00, at the time, and there was over $8000.00 damage. I tried to get the insurance company to total it, but they wouldn't. I sold what was left of it to a guy who put it back together. Guess what! The accident didn't show up on CARFAX at all. THANKS CARFAX. I bought a 2001 Ford Mustang in 2007. I paid for a CARFAX report to ensure it was not in an accident. I sold the car recently and the buyer did another CARFAX. It showed that it was in an accident in 2005 and had to be towed. It was posted in 2008. THANKS AGAIN CARFAX....”

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Posted 11 years ago

“Car FAx Saved my Bacon.. Bought a car with allegedly 101,000 miles. After checking the Car Fax It was discovered that the Car had over 240,000 Miles on it. What a great tool thank goodness.”

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Posted 11 years ago

“Carfax helped me to tell me here my new car has been befor I get it. The site was very user friendly and I would highly recommend it.”

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Posted 11 years ago

“I have been looking for a used corvette for sometime. I found a 2007 Black corvette in my area it came with a carfax one owner, low mileage Thanks to carfax I purchased the car last Saturday. Dennis S. New Mexico”

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Posted 11 years ago

“Ordered car fax was charged did not. Get report. Re-ordered and hope will get it. Time is crucial.”

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Posted 11 years ago

“I was looking at a late model car with very high mileage and wanted to make sure of it's history. The car checked out and I made the purchase with the satisfactory confirmation of history from CARFAX. I like my "new" car. Thanks CARFAX!!!!”

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Posted 11 years ago

“Been looking for car for over a month. Every time I see the car I want and go look it over, after I speak to the honest owners, I found some lies under and around the car's ..Waste of time !. Thats when I saw your add on TV...Hummmm. I spend a lot more in driving long distance only to find its not what was advertized . So for the price of carFax not only did I see what was left out of the Honest owner add. I saw How meny owners and where the car was and any major repaires and recalls. Now that is well worth my time and money. Dont leave home without it. Ray”

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Posted 11 years ago

“I was ready to buy a used truck when my uncle told me Wait.. before you do get me the vin & I'll run it in carfax to see if anything comes up. Turns out it had been in two seperate accidents the second it was totaled by the insurance co. It also showed it failing an inspection 3 times in the last 2 months. If it were not for him knowing to run it I would have been in the hole for $9000 Thanks Carfax! DH Cato, NY”

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Posted 11 years ago

“Was looking at a 350z and ran a car check with another company and they said no accidents reported. Ran a carfax and you reported an accident and said it was a rear end accident. questioned owner and he told us about the accident and we confirmed what he told us with a close visual inspection. He also reduced the price $750. Thank You car fax.”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,645 reviews