CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CARFAX 1 star review on 13th August 2025

I’m Harper My Case Resolved By Napua Francesca Via WhatsApp +1 (326) 209-0325

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was importing a U.S. vehicle to Canada half way across the continent and Carfax provided me with the history and an added level of security that the purchase would be one I would not regret.”

Helpful Report

Posted 11 years ago

“I struggled to find a good used car in my area, through he internet. We were new the area and didn't have a reliable relationship with any car dealers. We began the internet search and on two of the vehicles we were looking we found, through car fax, undisclosed issues ( an accident and a recall). the dealer didn't know because they weren't told and they didn't check. Saved me from getting something I didn't want or need. I then began searching the internet again and never went any further with my search unless I found a clean bill of health with car fax. I did and the car is great--I am very pleased and very happy!!!”

Helpful Report

Posted 11 years ago

“I was purchashing a used private vechile that was in very good condition so it appeared with a shinny body that looks sharp and drove well! It was a 2008 Civic sedan that was only with the latest owner for 3 months and was selling supposivly for his wife's medical reasons that she wouldn't be able to drive! There were no plates on the vechicle so I used my mechanics plates for he could take a look. He looked vey carefully at the body work with its shinny blue exterior and could just make out inside the hood it had a respray! There us something not right here he said. I followed through by getting the sellers/buyers package at the MTO that reviled it had 8 prievious owners and one of which was an insurance broker ! I was told to go online and purchase a report from carfax I hadn't heard of them before but was so glad I paid my few as it revieled it had been in 2 collisions one major damaged in the front centre of the vechile back in January of this year at a cost of $11,500! There I did not purchase this car!”

Helpful Report

Posted 11 years ago

“Thanks to CarFax, I was able to discover that the BMW I was considering for purchase through a private sale had been involved in two accidents, fortunately none serious enough to derail the deal, and a transmission replacement that the seller had not disclosed. The Seller produced the receipts from the repairs and all is well. Kudos to CarFax! Love the CarFox!”

Helpful Report

Posted 11 years ago

“I would never recommend car fax. I paid online to check a report and it never would let me get the report and still took money out of my account. Also, it shows my car is totaled when it has never been and I have a letter showing it never has from insurance company and y'all won't remove it. Advertising False information.”

Helpful Report

Posted 11 years ago

“In 2006, I bought a 2003 Ford Mustang. It was in a major accident in 2007. The car was valued at $11,000.00, at the time, and there was over $8000.00 damage. I tried to get the insurance company to total it, but they wouldn't. I sold what was left of it to a guy who put it back together. Guess what! The accident didn't show up on CARFAX at all. THANKS CARFAX. I bought a 2001 Ford Mustang in 2007. I paid for a CARFAX report to ensure it was not in an accident. I sold the car recently and the buyer did another CARFAX. It showed that it was in an accident in 2005 and had to be towed. It was posted in 2008. THANKS AGAIN CARFAX....”

Helpful Report

Posted 11 years ago

“Car FAx Saved my Bacon.. Bought a car with allegedly 101,000 miles. After checking the Car Fax It was discovered that the Car had over 240,000 Miles on it. What a great tool thank goodness.”

Helpful Report

Posted 11 years ago

“Carfax helped me to tell me here my new car has been befor I get it. The site was very user friendly and I would highly recommend it.”

Helpful Report

Posted 11 years ago

“I have been looking for a used corvette for sometime. I found a 2007 Black corvette in my area it came with a carfax one owner, low mileage Thanks to carfax I purchased the car last Saturday. Dennis S. New Mexico”

Helpful Report

Posted 11 years ago

“Ordered car fax was charged did not. Get report. Re-ordered and hope will get it. Time is crucial.”

Helpful Report

Posted 11 years ago

“I was looking at a late model car with very high mileage and wanted to make sure of it's history. The car checked out and I made the purchase with the satisfactory confirmation of history from CARFAX. I like my "new" car. Thanks CARFAX!!!!”

Helpful Report

Posted 11 years ago

“Been looking for car for over a month. Every time I see the car I want and go look it over, after I speak to the honest owners, I found some lies under and around the car's ..Waste of time !. Thats when I saw your add on TV...Hummmm. I spend a lot more in driving long distance only to find its not what was advertized . So for the price of carFax not only did I see what was left out of the Honest owner add. I saw How meny owners and where the car was and any major repaires and recalls. Now that is well worth my time and money. Dont leave home without it. Ray”

Helpful Report

Posted 11 years ago

“I was ready to buy a used truck when my uncle told me Wait.. before you do get me the vin & I'll run it in carfax to see if anything comes up. Turns out it had been in two seperate accidents the second it was totaled by the insurance co. It also showed it failing an inspection 3 times in the last 2 months. If it were not for him knowing to run it I would have been in the hole for $9000 Thanks Carfax! DH Cato, NY”

Helpful Report

Posted 11 years ago

“Was looking at a 350z and ran a car check with another company and they said no accidents reported. Ran a carfax and you reported an accident and said it was a rear end accident. questioned owner and he told us about the accident and we confirmed what he told us with a close visual inspection. He also reduced the price $750. Thank You car fax.”

Helpful Report

Posted 11 years ago

“after buying a car i ran a carfax on it and foynd out it had many more miles on it than it showed . i went back to the car lot and got 2000.00 back.”

Helpful Report

Posted 11 years ago

“my car fax report prevented me from buying a lemon. and also made us feel much better about the van we did decide to purchase. On our very tight budget we could not afford to make a mistake.”

Helpful Report

Posted 11 years ago

“The report doesn't show that it has 64,000 miles on it? I already had this report with the dealer and decided to pay for one with you to have a more up to date report and even e-mailed carfax and received no response.Thanks for wasting my money!!!”

Helpful Report

Posted 11 years ago

“I was set to but a nissan frontier , but when I printed the carfax , it had one recall. So I'm glad i dint get it. Thanks carfax.”

Helpful Report

Posted 11 years ago

“Car fax has been instrumental in my car search always. I was looking for a good used car and it helped me a lot in finding my VW Jetta. The reports are genuine and accurate. This is one of the best companies you can trust for Car history. Love the way it shows the history with dates and by owners. Also, like the feature of buy back guarantee a lot. It shows you everything related to the car including title information, warantee validity and accidental histories along with the incremental odometer readings with that you can actually check that the reading is actual and modified. Awesome job !!”

Helpful Report

Posted 11 years ago

“Thanks Carfax : I was looking to buy a 2002 mustang GT from a guy off the internet, after running a carfax I found that the guy selling it owed money on it, but was listed as having a clean title. and also I caught him several more lies. If it wasn't for carfax I probably would bought the car. Tim”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews