CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“My car fax was 100% correct, and it was perfect for my vehicle. It gave me the peace of mind I needed when purchasing a used car. Thanks car fax!”

Helpful Report

Posted 11 years ago

“I was interested in buying a 2001 Honda CRV with a little over 200k miles. Although it was immaculate, I was concerned about maintenance history - specifically the timing belt. The Carfax report showed that it had been changed but the waterline had not. As a result I was better prepared to negotiate a lower price to offset the cost of a new water pump. That saved me about $400.00. Thank you Carfax.”

Helpful Report

Posted 11 years ago

“Used the Carfax to research a 2006 Silverado Duramax Dually truck. Without the assurance of a positive Carfax, we wouldn't have ventured 400 miles to spend $18000 on this truck. The Carfax indicated an excellent truck, and they were 100% correct. We will definitely use Carfax for future purchases.”

Helpful Report

Posted 11 years ago

“I used CarFax to research a Jeep Wrangler I had my eye on. I was so sure that the dealership was giving me such a great price because it had been involved in an accident or something; turns out that even as the 6th owner of the Jeep, it was clean as a whistle according to CarFax. I got the vehicle I wanted at a price that was better than hoped for!”

Helpful Report

Posted 11 years ago

“Carfax gave me the information I needed to make a decision on a used vehicle. I almost bought a car that was in several accidents. Now I have a good solid vehicle with a clean report. Thank you Carfax!”

Helpful Report

Posted 11 years ago

“I found a really pretty car online. Great price, very low miles, for sale by an individual. Thank goodness I bought the car fax!! The car was salvaged and had very serous damage!! If I hadn't checked the VIN through CARFAX there is no way I would have ever known it was a rebuilt car, and the people seemed so nice!! CARFAX is worth it's weight in GOLD!!! don't make a costly mistake, get the CARFAX!”

Helpful Report

Posted 11 years ago

“CarFax unlimited reports option is a great value when shopping for a used car. As we purchased our last vehicle, I kept one browser window open on my favorite used car search site and another on CarFax. Copying VINs of interesting cars from one window to the CarFax window helped me very quickly rule out vehicles I didn't want (reported damage, salvage titles, cars from "salt states", etc.) That said, CarFax cannot and does not show everything; accident damage and repair doesn't show up if the owner fixed it or paid out of pocket without involving insurance or police. It's still "buyer beware" but CarFax makes it much easier to be an informed consumer.”

Helpful Report

Posted 11 years ago

“Although the car Fax was useful, it was difficult to get a hold of someone to discuss an issue I was having on the site. I tried calling, and emailing, and eventually I did speak to someone who was wonderfully understanding, and helpful, but I had to order 2 so that I could get the information I needed. It would be beneficial to have someone a customer could talk to right away either by phone or instant chat. Thank you.”

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Posted 11 years ago

“The carfax is serving very clear about history of the car. I was be happy. Everyone who is planing to buy the second hand car should buy the carfax It is help you to know all about the history of the car.”

Helpful Report

Posted 11 years ago

“My daughter-in-law had picked out a great car by owner. When she asked if it had been in any wrecks he said, "not that I know of." I did a quick check on Carfax and discovered it had been in 4 wrecks and totaled on the fourth one. The owner had purchased it with a branded titled yet he said he didn't know of any wrecks. So glad Carfax helped us find a used car with a clean title and a maintenance list to back it up. Jan S. I didn't read the fine print. I don't want my email address released to anyone so remove my entry.”

Helpful Report

Posted 11 years ago

“Car Fax only had 1 entry for this car, that was mileage at 79,900 miles, nothing as to when or where it was purchased, what state or any service records. This is all I received for my $40.00. Not worth the cost.”

Helpful Report

Posted 11 years ago

“The Carfax helped tremendously with our decision to purchase my car. Found it online in California. It was shipped to my home in Florida and with maintenance and tender loving care, it's rolled over the 100,000 mile mark and still going strong! Having a trusted company rating like Carfax is the BEST! Tallahassee, Florida”

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Posted 11 years ago

“I found Carfax to be a waste of money and a waste of time. I learned absolutely nothing from Carfax.”

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Posted 11 years ago

“I have always use carfax for my personal and business always great”

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Posted 11 years ago

“I knew what car I wanted to buy, I found 2004 Buick LaSabre Limited and because I used CarFax in the past to review cars for myself and now chidren well adults now it made it very easy to weed out a good car from a money pit”

Helpful Report

Posted 11 years ago

“I looked for a car for a couple of months before realizing that most people looking to sell their cars are not being honest about their cars. At this point I bought the 5 carfax package and resumed my search. Found two "clean, no accident" cars, checked the carfax to see accidents. Found another "one owner" car that turned out to have 5 previous owners. On the fourth carfax, I finally found the one. Clean, one owner with maintenance records. Buying the carfax was the best 50 bucks I ever spent! Karla D.”

Helpful Report

Posted 11 years ago

“It did a ok job of getting a cars history. There weren't any surprises but I was surprised in the differences of the reports that the dealer ran and the personal reports”

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Posted 11 years ago

“I was looking at 2 different cars both were Honda Civic CRX. Carfax had one of the vehicles at $1225.00 above average retail, not bad for a 26 year old car. The other vehicle showed it had been driven an excessive amount of miles in the past year. Not hard to decide which one I picked. thanks Car Fox.”

Helpful Report

Posted 11 years ago

“I was looking at a 2008 Mitsubishi Eclipse which I found on Craigslist. The information presented was enticing and the images looked good. The price was good too. I made an appointment to inspect the car. The owner disclosed a minor repair which resulted in the new paint job but had no other informpurchased the vehicle recently for resale. I went home and checked the CARFAX report. It disclosed multiple”

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Posted 11 years ago

“The searching was great and the original information was very help full in finding the right truck. How ever this is where the story takes a turn for the worse. I have an extended warranty and after making a claim to the warranty companey The denied my claim saying Carfax shows a branded title, (odometer exceeds mechanical limits). I contacted Carfax and was advised after a very long delay that it would stay on the report until "I" fixed the issue with CA department of motor vehicles (DMV). The branded title did not show up until after I purchased the vehicle and I did not send anything to DMV saying the odometer exceeds mechanical limits. After e-mailing a rep. from Carfax and pointing out that the vehicle in question has a 6 digit odometer and if it had "rolled over then the truck would have over 1 million miles on it. Yes according to Carfax I'm driving a truck with over 1 million miles, 1,000,000 miles! The disclaimer on the report says the branded title for exceeds mechanical limits is for when vehicles with a 5 digit odometer has gone past 100,000 miles. So at 99,999 then it turns back to 00,000 and starts over. I pointed this out to the rep from Carfax and they did not care! It even says it may be a clerical error but when a request is made to fix it they refused. The report says to lower the value of the vehicle because of the miles/ branded title. So now thanks to a report that they will not change, I'm stuck paying for a repair that would have been covered under my warranty and a vehicle that is worth less if you believe the truck has over 1 million miles. A little common sense can go a long way. Carfax offers a good service but it is not gospel. Look and see if the vehicle has been in a major crash or has open recalls, ect..... So do not believe everything you read on the report. Mistakes can be made.”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,645 reviews