CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th August 2025

I’m Harper My Case Resolved By Napua Francesca Via WhatsApp +1 (326) 209-0325

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I relocated to the US recently for work. Trying to fast track set-up from scratch -- getting a local identity, bank account, social security, driver’s license, residence etc were a cake walk. The major hurdle was finding the right, trust worthy car at the right price from the open market given that nobody was giving me a loan (since i had no credit history). With limited budget and a keen eye for research i evaluated a number of cars. My trusted partner in this journey was my Car Fax account that i purchased for about $55 enabling me to view unlimited number of CarFax reports by just having the license plate number. $55 was not a small amount at that point, but today i feel that to be one of the best investment i have made. Thanks to CarFax, it helped me eliminate many a prospects that would have been a blunder. I now have a car that i love, thanks to CarFax.”

Helpful Report

Posted 11 years ago

“Looked into the history of where a 1999 Chrysler Concorde had been previous to one of my best customers needing to have questions answered. Thanks to a very informative & detailed report from CARFAX, we were able to provide the important information they were looking for in a quick, professional looking report. Not only were we so satisfied with the service, our company signed up for the subscription service so we can offer this great information to anyone of our valued customers BEFORE they buy another used vehicle! Thanks and keep up the great work.”

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Posted 11 years ago

“Did several Carfax ' s found one with no damage history and got it”

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Posted 11 years ago

“I was faced May 2014 with a write-off for my Volvo S80 4 door sedan because a young lady drove into my trunk at 55 mph on the Trans Canada Hwy.. I know very little about cars, except keeping them maintained. I do not like spending money and a car to me is a huge waste of money, but a necessity! I like a luxury car: leather upholstery, power door locks, air conditioning, good stereo, sound system, good handling, safety, enough power to pass in traffic, etc. My time is valuable and I dreaded looking for a new car to replace my Volvo. Anyway a neighbour told me about a older Mercedes I should look at and the first thought after seeing the car was go online with car fax to check it had no accidents. Carfax even supplied me past service history over 12 years ago for the car, which helped me make a decision to buy. I was impressed with Car fax data. I will use Car fax again says Robert Jennings, West Vancouver, June 16, 2014. This is not a paid advertisement.”

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Posted 11 years ago

“Well, carfax helped me to stay away from the vehicle in my story. I saw a vehicle an individual was selling, on the side if the road. They always have something out there for sale, so I thought I would stop. It had it's share of wear, but I wasn't worried, as it was gonna be something I expected to get possibly more dings, from the use I had planned. The price was negotiable, a little high for blue book value, but I wasn't worried. So I decided to do my research on it. Did a 1 time car fax report, it showed that it was in a wreck a couple months prior, and that it was 'totaled', and now had a salvage title. The current owner/seller tried telling me there was no issue, that it had a clean title, and even tried selling it to me for over the KBB value, if it wasn't salvaged. The report told me the value was basically negative what they were asking. Well needless to say, the seller ended our conversation on the phone very soon after I mentioned that I did do my research, and found out that they were frauds. Thanks CARFAX.”

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Posted 11 years ago

“Carfax has been a great help and a complete protection from buying cars that looked good and even passed a mechanical inspection but had accidents and probably structural damage that might cause problems in the future.”

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Posted 11 years ago

“Ive been looking for a Mazda 3 hatchback. I found 2008 That was beautiful black car but to good to be true so I run a CARFAX turns out the car was totaled it doesn't have the correct knowledge mileage and seems to be an issue with the title of the vehicle. I was so glad I ran the CARFAX report on this car. Yeah you could say that this save me a huge headache too think that I was going to purchase a vehicle that looks amazing but was obviously riddled with problems. Thank you CARFAX.”

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Posted 11 years ago

“The best”

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Posted 11 years ago

“If i had not used carfax i would have purchased a car with previous accidents. Fortunately i purchased a carfax bundle reviewed accident history, actual miles on the car, maintenance and repairs over the vehicle. However, though the buldle is useful i felt it is pretty expensive”

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Posted 11 years ago

“We look at the vehicle we were interested after we got home on CarFax.com. Andd with the great information we found out about the car we were interested in, we right back the next morning and purchased it! Thank you CarFax, for putting our mind at ease!”

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Posted 11 years ago

“Rates are insanely high. And data is not complete”

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Posted 11 years ago

“The CarFox helped me to identify vehicles which were involved in multiple collisions and therefore assist me in making a more informed decision regarding a potential vehicle purpose. Thanks. Rates could be a little lower though. Marty K.”

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Posted 11 years ago

“car fax is the best thing ever happened in car industry! but there is always a way to cheat a customer! i fined out that 2-3 years old cars after lease have odometor roll back! i m a pro about cars and can tell this problem with 98% accuracy. car fax, what can you do about it?”

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Posted 11 years ago

“Kept me from bidding on a salvaged car .”

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Posted 11 years ago

“I was purchasing a used car, was able to pull carfax report right on my smart phone using the carfax app,, it was great ! Made an offer right there, had the car two days later. Thanks Carfax !”

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Posted 11 years ago

“i was about to buy a volvo whose mileage was around 78k. it seemed to be a pretty good deal but when i checked the car fax, i found out it had 4 accidents. Another experience that i had with car fax was that i found out the car i was interested in was a total loss vehicle.”

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Posted 11 years ago

“Dealer was telling me about a "great" car coming in. I got the VIN and ran it through CarFax and found out it had been in a collision. Needless to say I passed on that vehicle. Thanks CarFax!!!”

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Posted 11 years ago

“Is a good app but doesn't said exactly where is collision of the car when is minor crash”

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Posted 11 years ago

“I think carfax is very helpful information.”

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Posted 11 years ago

“I wanted to buy a truck that was older but still had some years for hauling household items from time to time. First, that says I didn't want to spend a lot of money. Second, it says I need it to last. Knowing CARFAX is connected to insurance and police records I thought spending a few dollars to help me make that choice could save me money by not buying a known problem. I found a great truck and found that it had been in a little altercation. That gave me a heads up on what to look for. I also saw records of service and mileage all of which helped me make a decision. Unless you are a mechanic I don't see how this service isn't one of the best investments you can make.”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews