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CARFAX Reviews

4.3 Rating 2,639 Reviews
83 %
of reviewers recommend CARFAX
4.3
Based on 2,639 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
On-time Delivery
Greater than 64%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.9 out of 5
Read CARFAX Reviews
Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th August 2025
I’m Harper My Case Resolved By Napua Francesca Via WhatsApp +1 (326) 209-0325
CARFAX 1 star review on 14th April 2025
Jeff
CARFAX 1 star review on 7th March 2025
Miso
CARFAX 1 star review on 13th November 2024
Carfax Buyback Is A Joke
CARFAX 5 star review on 5th April 2020
Randy Fulk
CARFAX 5 star review on 5th April 2020
Antonio Jose Jose
CARFAX 5 star review on 30th March 2020
Anonymous
7
Anonymous
Anonymous  // 01/01/2019
Car Fax helped me make my choice on the car I wanted easy, after I got the report the the decision to purchase was made. Thanks to Car Fax I know I made the right choice
Helpful Report
Posted 11 years ago
Anyone wants to buy a used car ,you MUST BUY A CARFAX yourself ,do not even ask car dealer or owner for CARFAX ,car dealer offers not complete CARFAX report or a fake one sometimes. I bought a 02 Honda CRV from AA Auto Sales in Skokie IL ,owner Asim Ali ,phone # 847 902 3898 in Fed 2014 . He sold us a 2002 CRV had 61000 miles . He showed me a fake or not complete CARFAX report ,his CARFAX report has 61000 miles ,the car had 161,0000 miles in last auction ,he committed ODOMETER FRAUD roll the miles back 100,000 miles . We believe his CARFAX report ,bought the CRV ,after we bought it ,the CRV had problems a week later ,we bought a CARFAX report then found out he showed us a fake CARFAX report and committed ODOMETER FRAUD roll the miles back 100,000 miles . Mr Ali wont give us any money back ,so we are suing him right now . We should buy a CARFAX report before we even test drive the car . We bought a Honda Pilot later ,I bought a CARFAX report and ask dealer for a CARFAX report ,they are the same ,so we bought the Honda Pilot .
Helpful Report
Posted 11 years ago
I am so greatful for the very detailed history that CarFax offered me! For example, it tells you how many owners and who the owners are, how many miles, and if there is sny reports on accidents and salvaged title. I am really glad that they offered a one time affordable fee for unlimited reports by running the licence plate, and several reports by vin for 6 months.
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Posted 11 years ago
it is the best and saved me from buying a wrecked car I love car fax
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Posted 11 years ago
My son told me about a 2009 BMW X5 with 17,000 miles on it that was for sale by a car dealer. The price listed was a great deal. I called the dealer and asked about it. I was told a lady had purchased it new and it had a bad smell in it. They could not get the smell out and BMW bought it back from her. My son did not believe the story and said to get a car fax report. Thank God I did and found out it had been taken back for numerous problems and was listed as a LEMON!! Car Fax saved me $30,000.00. Mel in Georgia
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Posted 11 years ago
great tool for used car information
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Posted 11 years ago
Car fax is so incomplete and over priced I will not use it again. I checked my own car. I bought it outright in 2002 new. Carfax said it had lean against it and only 11 service records. It has been dealer serviced by Honda every 3000 miles since new. It now has 155000 on it. That's the only thing it got right.
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Posted 11 years ago
I love carfax it really helps when buying a vechile
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Posted 11 years ago
i love it and never seen anything more help full then car fax. Keep up the good work and very happy ..
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Posted 11 years ago
I was buying a car off a friend. Since I met my friend I had seen the car many times and it looked flawless, it was low mileage and apparently very well maintained so I figured I didn't need to get a carfax. A little before buying it I decided to invest in the carfax just to be 100% sure that this was the car for me, and am I glad I did, the carfax highlighted so much information that I was not expecting to find, it told me how many miles each owner put on the car and the carfax confirmed that the super low mileage on the odometer was the actual mileage on the car.
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Posted 11 years ago
Carfax saved my son and I from making a bad deal. The car looked to be in excellent shape. it drove well, no leaks, engine noises etc... The seller was making claims that "it had always been in the family" had no issues etc... and we were about to close. Then I did a quick Carfax check and found out that the car had had 4 owners and that there was potentially at least 70k miles missing off of the odometer. We made a hasty retreat and thank Carfax for saving us from making a bad deal.
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Posted 11 years ago
I bought a car after carfax history check. Through the carfax, I found the best car with cheaper price compared to real market value. Thank u, carfax!
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Posted 11 years ago
It helped me sell my car with confidence to tell potential buyers over the phone that I had the carfax and there were no accidents,etc. There were a few who asked and I could show them the carfax report. It's a good tool for sellers and buyers. Thankyou
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Posted 11 years ago
Carfax help mi wit your report
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Posted 11 years ago
When I started using Carfax I thought it was a bit costly for one months subscription. But as I started searching cars and finding their reports and evaluation, the reviews were so accurate, it made me buy a car become easy. This is how it helped me, I found a car on craigslist all looked good about the car miles, servicing, timing belt changes and all. The Price was also perfect, before I was about to buy it, I ran a carfax report for the car and to my luck, I found out the car was a total loss vehicle, what a save!!! I just did not buy that car and also made sure the owner mentioned that in his advertisement and not keep people in Dark. The car that I bought, had a clean carfax and was very well managed and all servicing records were properly mentioned in carfax and I got the car for a good deal. Thanks a lot Carfax!! Keep the good work Going!!
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Posted 11 years ago
I almost bougth a car loaded with more miles thant what the seller said it had 88k miles . I was able to use carfax the day that I was going to purchase that car and surprise the car had a history and a 203k miles.......... A week latero found a car and used carefax, I found the history of the vehicle, and it had only one owner and we are happy with the car, and happy that we took the time to research the cars using Carfax...Thanks
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Posted 11 years ago
I'm very satisfected whit the carfax job and I recommend
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Posted 11 years ago
Best report ever
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Posted 11 years ago
Hey Car Fax My Son in another State was looking at a Volkswagen GTI. On a car lot. I was not able to look at the car for him and buying from secondary car lots can be tricky. Using Car Fax it showed that the Car was a one owner vehicle with no accident history and well maintained prior to being traded in and wholesaled. We bought the vehicle and he is very happy with it. Thank you! Alex T.
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Posted 11 years ago
I had set out to buy a prius, and I wanted a used one. I know that they had good ratings with consumer reports and they recommended getting the car fax. I found one and found out threw car fax that it had a rear end collision that the dealership didn't mention until I said something. You guys saved me money. thanks
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Posted 11 years ago
CARFAX is rated 4.3 based on 2,639 reviews