CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“its quick and easy to know history of any vehicle you want o buy i will recommend carfax to anybody i know”

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Posted 11 years ago

“I was looking too buy my son a 4 Runner. When I ran the Carfax it was showing stolen. Save me $4000”

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Posted 11 years ago

“I was trying to make a decision between 2 used cars. Both were identical make and age. To make the choice easier I looked up both VIN numbers with CARFAX. Thanks to CARFAX I found out instantly that one had been in a front end collision. Thank you CARFAX for helping me.”

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Posted 11 years ago

“I encountered what I thought was a great purchase. This vehicle had low mileage for the year it was manufactured. I was close to signing the pink slip as a friend suggested we do a car fax, then with the CARFAX realized this vehicle's odometer was set to over 100K under the original mileage. CARFAX saved me from purchasing a defective vehicle. Never again will I make a private purchase without a CARFAX. Thank you!”

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Posted 11 years ago

“I needed to buy a used truck for my 16 yr old son. CARFAX helped me find a nice dependable truck I could buy. It really did help me knowing the truck had not been in major accidents and how many previous owners Thank you Julie (Mom)”

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Posted 11 years ago

“CARFAX has helped me with vehicle purchases for years! I have been duped into thinking a car was great only to find out from CARFGAX it wasn't true. I ALWAYS use CARFAX when researching a vehicle purchase and I even have my work doing the same for our fleet. Thank you CARFAX for providing excellent, accurate, real time information. I wouldn't buy a car without you!”

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Posted 11 years ago

“Carfax is awesome..I was shopping for a newer family suv and carfax helped me check out the vehicles history and gave me peace of mind...I love that I can use it anywhere...on my cell and desktop or laptop. ..it's that easy and it saved me the headache of not knowing what I was buying and or buying a lemon..so for that....THANKS CARFAX!!!!”

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Posted 11 years ago

“I live in Vancouver BC, there is a provincial monopoly for car insurance ( ICBC) you must purchase this insurance to be on the roads legally. There is however an allowance after purchasing this insurance to have a second vehicle: in the same name and insurance values: for vintage vehicles(50 years with street legal modifications), vehicles that were produced 15,000 or less and vehicles 25 years and older that meet requirements. The last is why I employed CARFAX, they gave me the proof that I required to have this extremely reduced insurance price for an owner that is classified as a collector car. This vehicle must be in excellent condition viewed by pictures, no rust , dents or interior defects. I will pay $250.00 for this insurance while my premium for 1st car is $1,400.00”

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Posted 11 years ago

“Carfax was invaluable in helping me select my present car, a 2001 Dodge Intrepid R/T with a 3.5V6,, by showing me the history of servicing and that it did not have issues such as accidents and mileage problems. It is a valuable tool for a reasonable price and can prevent many costly expenses and problems. Thank you Carfax.....you provide a good and valuable service and worth the fee you charge. sincerely, mel cooperman”

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Posted 11 years ago

“I recently purchased a 2010 Subaru Forester from a GM dealership. Not being a Subaru dealership, I was leery about how much they knew about Subarus. I knew I wouldn't be getting a certified preowned car because the Subaru wasn't a vehicle they sell, so I needed to be sure that I was getting a vehicle that had a clean history. There was no place to turn but Carfax. The dealership offered a carfax report free and that report made the difference between me buying the car and not buying it. Thanks Carfax.”

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Posted 11 years ago

“As a dealer. Carfax is very fundamental issue and help me to find the status of the vehicles before buying. It is wonderful service.”

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Posted 11 years ago

“I was on my way to look at a car, and it was over an hour away from where I live. I pulled a carfax from my phone. The car had been in 2 wrecks according to carfax. Saved me a trip and regret.”

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Posted 11 years ago

“Was looking for a car for my daughter. The Carfax system was very helpful in sorting out the good from the bad cars even down to the 1 owner cars that I was looking for. Awesome service. Thank you”

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Posted 11 years ago

“I was ready to buy a 2004 Crown Victoria with 100k miles on it until CarFax showed that the odometer had been rolled back over 200k!”

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Posted 11 years ago

“Went to purchase a car that the owner said had 104,000 mile. Drove the car and everything seems to check out just fine. We worked out a price for the car. Just prior to signing we decided to run a Car Fax report and discovered that the car was last sold 15 months before with 194,500 mile. The car was sold a prior time to that with 165,000 miles. So the car really had many more miles on it than stated by the current owner. When we presented the Car Fax to the owner they said that there must have been a mistake. We walked away.”

Helpful Report

Posted 11 years ago

“I was glad car fox has a list of items to check before buying. It ensures you don't forget the not so obvious things to check in the heat of the moment. I traveled 3 hours away to purchase so I asked questions up front which led to finding out the radio didn't work and she adjusted the price accordingly. I also reminded her to bring the title. She didn't have it but she did get the proper forms from DMV filled out and signed prior to me traveling there.”

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Posted 11 years ago

“I found a used SUV in the paper and called the guy to get some more information on it. He told me that it was in perfect condition and had never been wrecked. There was no vin # in the paper, but it had a picture of the license plate. So, I decided to run the plate on car fax and I am so glad that I did! I found out that the vehicle had been totaled in Arkansas a few months earlier. Thanks Car Fax!! Chuck-Texas”

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Posted 11 years ago

“My son bought a nice 2010 Camry from a mechanic. When he got the Title, it listed the car as Flood Damaged. I got the Car Fax for my son and saw that the Flood Damage Title was given to the First Buyer from the original Dealer. There was no further indication of any problems in the remaining Car Fax maintenance reports. I had my son tell the mechanic and call the dealer. My son got no joy from talking to the dealer - no floods were recorded so, we could only speculate vis a vis open windows or some other such nonsense. However, because of the Car Fax and because the mechanic is reputable, my son was offered his money back or to return the car and get the next best Camry the mechanic bought at auction or the mechanic would refund his profit of about $500.00 to my son if my son wanted to keep the car; plus the mechanic would keep in mind any repairs needed if the "flood damage" issue ever came up. My son elected to keep the car. Thank you Car Fax”

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Posted 11 years ago

“I had been looking for a used car for a while. I thought I had found one, but something just kept telling me no. I called the individual up and asked for the VIN number so I could do a car fax report. I had been putting it off, telling myself it was too expensive. When I got the VIN number, I immediately ran a car fax report, andit showed that the vehicle had been wrecked and totaled. It showed that the vehicle had been rebuilt and was had a junk title. I am so thankful I ran that car fax report. A couple of days later I did find a car. Thanks car fax!”

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Posted 11 years ago

“expire day have to be extend.”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,645 reviews