CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th August 2025

I’m Harper My Case Resolved By Napua Francesca Via WhatsApp +1 (326) 209-0325

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“After I had an engine failure in my first Mitsubishi 3000GT base model, I searched for a newer model VR4. After finding one I really like, I got a carfax on it, and found it had all dealership maintenance performed on it its entire life. Very satisfied!”

Helpful Report

Posted 11 years ago

“I have been really perplexed while trying to find the right used car for the past two months. I did not trust or know CarFax that well initially and figured it was just good as any other car report Co out there. I was relying on a 1-2 $ car report previously while trying to buy this Kia spectra and while it showed everything fine, it did not report the problems in detail. The Owner mentioned there was a minor accident where the bumper was damaged and they got it fixed. A friend of mine who lives in my apartment complex was also selling his car and happened to show me his carFax report which seemed a whole lot more impressive. So I decided to give it a try and I was quite amazed by what CarFax showed up: it went in to detail of the accident and explained the police case and also that the Collision was head on and that there was more than mere Bumper damage. The owner was good enough to return my money after I informed him about the carfax report. A few weeks later I Got a Tucson but this time completely based off a CarFax lookup. I could literally close my eyes and confidently buy the car. It showed me the number of owners, the Title status, the maintenance records and each time the vehicle was registered or had a title change or inspection which was pretty impressive. Also what I liked about Carfax was the way they have separated the different areas like Title Information, Maintenance Records etc which are easy to navigate without having to scroll a lot. Well I must say.. Thank you CarFax for helping me buy a reliable used car with peace of mind.”

Helpful Report

Posted 11 years ago

“I was one step from purchasing a used 03 mitsubishi eclipse spyder. When on the test drive i experienced a collison to the rear bumper. At the time the car bumper was being repaired. I ran a carfax on the car and came across info that the car had been dem a total loss by insurance company. The car was branded a salvage title, howeva on the dealership website it never mentioned a salvage title. I discussed the issue with the dealer and he denied the salvage title. He also presented to me the original title but that is a clear example of title washing. Thanks carfax you save me a headache and my hard earn money.”

Helpful Report

Posted 11 years ago

“A few weeks ago I had decided to buy a 2010 Audi TT. I was determined to have this car and had them ship it from a dealership in Texas to one in Colorado. While the vehicle was enroute to Colorado I decided to order a CARFAX report and am so glad I did. The report was very detailed and identified the vehicle as having a possible odometer rollback which explained the unusually low mileage. This was documented through service records where the mileage was captured over time. Needless to say I decided against purchasing the vehicle. That would have been a $35,000 mistake. Lesson learned, I will never buy a vehicle without first running a CARFAX report! Thank you CARFAX! Erik R.”

Helpful Report

Posted 11 years ago

“bad customer service ..”

Helpful Report

Posted 11 years ago

“My wife and I need a second car to make trips to Illinois to visit our sisters who have Muscular Dystrophy. We were looking for a Ford Escape within our price range, but have had no luck finding one. So, we looked at a Kia, which was for sale by an individual. It has 63,000 miles on it, and is very clean. The owner told us he bought it from an elderly lady in Grain Valley, Missouri, and that he thought she was the only owner of it. He bought the car a mere three months prior to us looking at it. We drove it and found it to be a bit tight as far as arm room, but it drove quite nicely. The owner said he had put almost $1,800.00 in repairs in it, and new tires on the car. He refused to look my wife in the eye anytime she asked him questions. She got suspicious of what he was telling us, so we came home and did a Carfax on the car. She was right about her intuitions. The car, at 63,000 miles had had SIX OWNERS! We still need a vehicle to make trips to and from Illinois so we can help care for our sisters, but are reluctant to move forward with a purchase due to not trusting a dealer or individual after our experience with the owner of the Kia. What is so wrong with the Kia, that at 63,000 miles has had SIX owners? Are there trustworthy people to do business with when it comes to the purchase of a GOOD, low mileage vehicle? Carfax kept us from making a HUGE mistake. Thank you, for the job you do helping the consumer!! :)”

Helpful Report

Posted 11 years ago

“When I was looking for a truck finding one with low miles and good shape was important With Carfax you can learn so much more very helpful Thanks”

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Posted 11 years ago

“The company I bought from uses Autochex but it does not have the reputation that I feel CarFax does and I did not feel right about the purchase till I made sure all was right through CarFax. The description was superior and more involved through CarFax.”

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Posted 11 years ago

“Nice! You can buy your desired car and be sure what you are paying for what car.”

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Posted 11 years ago

“Very happy. Stopped a friend from buying a truck that had a very bad history!”

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Posted 11 years ago

“I was looking for a Mini Cooper, my first choice was check Carfax to confirm the condition. Everything checked and I purchased the car two days later.”

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Posted 11 years ago

“I was going to buy a 2005 Dodge Ram, but when I checked the carfax I learned that it didn't have the 100,000 miles as advertised it had over 200,000 miles and the owner had rolled back the odometer! So I'm glad I checked Carfax it saved me a lot of money!”

Helpful Report

Posted 11 years ago

“I was searching craigslist for a used Mazda Mx-5. Being that they are, by nature, a car-tinkerer's wet dream, and craigslist is a minefield of garbage, I needed some form of vehicle history reports. I bought one report initially, and the news was good.. Until the person I was looking to buy from sold the car as I was on my way to go buy it. I went back on the hunt and equipped myself with the unlimited reports package (ALWAYS GET THE UNLIMITED PACKAGE). After slogging through a dozen or so miata carfaxes that had problems I wouldn't have otherwise known, I finally found one that seemed to be worth a look. I went to go look at it, and decided I needed to buy it. Carfax showing that NONE of the maintenance had been reported saved me the money I spent on reports and then some. Thank you carfax!”

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Posted 11 years ago

“the information you provided me enabled me to save over 1500 on my purchase”

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Posted 11 years ago

“I was looking for Mercedes convertibles and found 2005 CLK 500 200 miles away in Buffalo NY with 14000 miles. It checked out with clean CARFAX no accidents and service records were shown. It was nearly perfect as new when I looked at it so I bought it on the spot and drove it back home 200 miles. Bradley B.”

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Posted 11 years ago

“I live in Western Kentucky, was searching to purchase my first BMW. To me, it was a sizable investment. Wanted to purchase a used 2012. Could not find what I wanted in our area. Traveled to visit family in Scottsdale Az. Just happen to go by BMW dealership. Found just what I had been looking for. Low mileage priced right, but did not know anything about the cars past history. Got a CARFAX on the car. Found out it was just what I wanted. Made an offer, now I am enjoying my BMW with a huge smile. Without my CARFAX I would not have purchased a car so far away from my home. Iris Michel”

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Posted 11 years ago

“Excellent site. Was looking at a bunch of cars from private sellers. Carfax helped me uncover history and in a few cases save much on hidden costs associated with previous accidents/repairs. The history was concise and complete.”

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Posted 11 years ago

“Really help me found that the 2012 had been total. best around.”

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Posted 11 years ago

“Being a student it was very hard for me to get around town and run errands. So i decided to look for car to buy. After looking for a really long time and being extremely difficult to know if i am making a right investing on a right vehicle, a decided to go with carfax after seeing it online and other advertisements. I decided to apply for a carfax purchase and started to check a few of the cars that i had liked a lot. Thanks to carfax, the car that i had the most interest in and was ready to buy was not a good choice. After running the VIN number i found out that the car had not been serviced in a a timely manner and worst of all it was involved in two major accidents which brought the value of the car very low. I like that carfax gave me a value amount below that of the original value. I decided to pass on that vehicle and insted found another car that was extremely well taken care of with all the records listed and it was a one owner vehicle. Thanks to carfax i own a very good vehicle and made a right choice in making such a high investment.”

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Posted 11 years ago

“I loved how user friendly and how fast the report was pulled. This system is fantastic and even corrects you if the VIN number was entered incorrectly.”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews