CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“Unsuitable cars can be screened out through carfax”

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Posted 11 years ago

“Great way to take the confusion out of car shopping from private party listings.”

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Posted 11 years ago

“Looking for a Ranger for the last 4 weeks. I subscribe to the website and find it at the Carfax Dealer,the perfect one.”

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Posted 11 years ago

“I was about to buy a car and The guy the was selling it had sold us another vehicle and it is really awesome which build some sort of trust based relationship with this guy. I called him when I was looking for a car and he told he has this 2007 Camry that's clean title.the carfox told me that there was a minor damage in this t which I didn't mind. I loved it and the price was reasobnable. We setup a date to go to the SOS and finish the paper work. I called the insurance company 10 minutes before before the appointment and they were asking for the Vin number I didn't have with me at the moment so I went into carfox to get it. Furtenately I opened the carfox report and I found that he changed the title into salvage just after we agreed on everything. I swear to god that I was 10 minutes close to waste my Money on that car so thank you very much carfox. It was the best $50 I ever spent.”

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Posted 11 years ago

“I buy a 1998 Mercedes benz ML320 in Costa Rica has only 57,000 miles I was surprissed yo low miles for the year, so I check the Car using Carfax And all récords show me that Miles was true i really Dell confortable to purshase the Car runs like New.”

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Posted 11 years ago

“I got the Car Fax, made a decision, got the car! Simple as 1,2,3! Thanks Car Fax!!!”

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Posted 11 years ago

“After I had an engine failure in my first Mitsubishi 3000GT base model, I searched for a newer model VR4. After finding one I really like, I got a carfax on it, and found it had all dealership maintenance performed on it its entire life. Very satisfied!”

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Posted 11 years ago

“I have been really perplexed while trying to find the right used car for the past two months. I did not trust or know CarFax that well initially and figured it was just good as any other car report Co out there. I was relying on a 1-2 $ car report previously while trying to buy this Kia spectra and while it showed everything fine, it did not report the problems in detail. The Owner mentioned there was a minor accident where the bumper was damaged and they got it fixed. A friend of mine who lives in my apartment complex was also selling his car and happened to show me his carFax report which seemed a whole lot more impressive. So I decided to give it a try and I was quite amazed by what CarFax showed up: it went in to detail of the accident and explained the police case and also that the Collision was head on and that there was more than mere Bumper damage. The owner was good enough to return my money after I informed him about the carfax report. A few weeks later I Got a Tucson but this time completely based off a CarFax lookup. I could literally close my eyes and confidently buy the car. It showed me the number of owners, the Title status, the maintenance records and each time the vehicle was registered or had a title change or inspection which was pretty impressive. Also what I liked about Carfax was the way they have separated the different areas like Title Information, Maintenance Records etc which are easy to navigate without having to scroll a lot. Well I must say.. Thank you CarFax for helping me buy a reliable used car with peace of mind.”

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Posted 11 years ago

“I was one step from purchasing a used 03 mitsubishi eclipse spyder. When on the test drive i experienced a collison to the rear bumper. At the time the car bumper was being repaired. I ran a carfax on the car and came across info that the car had been dem a total loss by insurance company. The car was branded a salvage title, howeva on the dealership website it never mentioned a salvage title. I discussed the issue with the dealer and he denied the salvage title. He also presented to me the original title but that is a clear example of title washing. Thanks carfax you save me a headache and my hard earn money.”

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Posted 11 years ago

“A few weeks ago I had decided to buy a 2010 Audi TT. I was determined to have this car and had them ship it from a dealership in Texas to one in Colorado. While the vehicle was enroute to Colorado I decided to order a CARFAX report and am so glad I did. The report was very detailed and identified the vehicle as having a possible odometer rollback which explained the unusually low mileage. This was documented through service records where the mileage was captured over time. Needless to say I decided against purchasing the vehicle. That would have been a $35,000 mistake. Lesson learned, I will never buy a vehicle without first running a CARFAX report! Thank you CARFAX! Erik R.”

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Posted 11 years ago

“bad customer service ..”

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Posted 11 years ago

“My wife and I need a second car to make trips to Illinois to visit our sisters who have Muscular Dystrophy. We were looking for a Ford Escape within our price range, but have had no luck finding one. So, we looked at a Kia, which was for sale by an individual. It has 63,000 miles on it, and is very clean. The owner told us he bought it from an elderly lady in Grain Valley, Missouri, and that he thought she was the only owner of it. He bought the car a mere three months prior to us looking at it. We drove it and found it to be a bit tight as far as arm room, but it drove quite nicely. The owner said he had put almost $1,800.00 in repairs in it, and new tires on the car. He refused to look my wife in the eye anytime she asked him questions. She got suspicious of what he was telling us, so we came home and did a Carfax on the car. She was right about her intuitions. The car, at 63,000 miles had had SIX OWNERS! We still need a vehicle to make trips to and from Illinois so we can help care for our sisters, but are reluctant to move forward with a purchase due to not trusting a dealer or individual after our experience with the owner of the Kia. What is so wrong with the Kia, that at 63,000 miles has had SIX owners? Are there trustworthy people to do business with when it comes to the purchase of a GOOD, low mileage vehicle? Carfax kept us from making a HUGE mistake. Thank you, for the job you do helping the consumer!! :)”

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Posted 11 years ago

“When I was looking for a truck finding one with low miles and good shape was important With Carfax you can learn so much more very helpful Thanks”

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Posted 11 years ago

“The company I bought from uses Autochex but it does not have the reputation that I feel CarFax does and I did not feel right about the purchase till I made sure all was right through CarFax. The description was superior and more involved through CarFax.”

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Posted 11 years ago

“Nice! You can buy your desired car and be sure what you are paying for what car.”

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Posted 11 years ago

“Very happy. Stopped a friend from buying a truck that had a very bad history!”

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Posted 11 years ago

“I was looking for a Mini Cooper, my first choice was check Carfax to confirm the condition. Everything checked and I purchased the car two days later.”

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Posted 11 years ago

“I was going to buy a 2005 Dodge Ram, but when I checked the carfax I learned that it didn't have the 100,000 miles as advertised it had over 200,000 miles and the owner had rolled back the odometer! So I'm glad I checked Carfax it saved me a lot of money!”

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Posted 11 years ago

“I was searching craigslist for a used Mazda Mx-5. Being that they are, by nature, a car-tinkerer's wet dream, and craigslist is a minefield of garbage, I needed some form of vehicle history reports. I bought one report initially, and the news was good.. Until the person I was looking to buy from sold the car as I was on my way to go buy it. I went back on the hunt and equipped myself with the unlimited reports package (ALWAYS GET THE UNLIMITED PACKAGE). After slogging through a dozen or so miata carfaxes that had problems I wouldn't have otherwise known, I finally found one that seemed to be worth a look. I went to go look at it, and decided I needed to buy it. Carfax showing that NONE of the maintenance had been reported saved me the money I spent on reports and then some. Thank you carfax!”

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Posted 11 years ago

“the information you provided me enabled me to save over 1500 on my purchase”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,645 reviews