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CARFAX Reviews

4.3 Rating 2,639 Reviews
83 %
of reviewers recommend CARFAX
4.3
Based on 2,639 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
On-time Delivery
Greater than 64%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.9 out of 5
Read CARFAX Reviews
Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th August 2025
I’m Harper My Case Resolved By Napua Francesca Via WhatsApp +1 (326) 209-0325
CARFAX 1 star review on 14th April 2025
Jeff
CARFAX 1 star review on 7th March 2025
Miso
CARFAX 1 star review on 13th November 2024
Carfax Buyback Is A Joke
CARFAX 5 star review on 5th April 2020
Randy Fulk
CARFAX 5 star review on 5th April 2020
Antonio Jose Jose
CARFAX 5 star review on 30th March 2020
Anonymous
7
Anonymous
Anonymous  // 01/01/2019
CarFax helped me verify my recent purchase on a Chevy Silverado. I got to make sure the seller's story about the vehicle being stolen was true or not. I was able to call in on the results of the CarFax and make sure his dates and details aligned. Thanks for the great service !
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Posted 11 years ago
I was at a place called Martin Preowned Auto in Whitman MA on April 21st 2014. I asked the owner for a carfax on the 2011 Kia Soul I wanted and she proceeded to print something called AutoCheck. Come to find out, after promises of the car being clear of any problems, Maureen Foley printed only the "Cover Page". It was later that evening after purchasing this vehicle for approx $12,000that I had a bad feeling. I paid for and got a CarFax for myself and I found out everything I thought I knew and everything she promised to be untrue. In fact, the car was recalled for brake lamps, sold to auction 1 month later, meaning the recall was never fixed when she sold it to me. On the lot at auction it then sat for one year contributing to "lot rot". carfax showed the car drove only 1000 in one year. The rotors were rotted and could not pass inspection. It also showed she lied about the car "not ever" being in an accident. It was in an accident. I appreciated carfax so much. It was my error not getting or insisting on a thorough report before purchase. I was comforted actually seeing and having the evidence of what really happened with my Kia, and because of that she was forced to cover the cost of the brakes and inspection. Carfax can't fix dishonest people, but it surely gave me what I needed.
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Posted 11 years ago
Paid for unlimited and couldn't log on 2 weeks later 50 plus down the drain!
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Posted 11 years ago
I knew Carfax from was the only place to look for. I'm thankful to them for providing great information on the car which i wanted to buy. i ended up not buying the car as it was listed as 'LEMON'. Infect this car was on sale buy one Credit union, when i approached them after running carfax, they were surprised to find the information i showed them and not even aware of it. They finally pulled out the car off the lot and send to auction. once again thanks CARFAX MPat
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Posted 11 years ago
I stumbled across an estate sale car I wasn't really thinking about buying because it was filthy but decided to make an offer and it was accepted. I was concerned if the owner didn't keep the car clean did they service it. But before I paid the seller I ran the CarFax to check the service records, it showed the car in fact had been serviced so we did the deal. Thanks CarFax.
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Posted 11 years ago
Very useful tool for car buying. I remember asking ppl for the car fax report and then getting frustated when sellers wont come up with one while wondering if there was smthing they didnt want me to see. Buying a carfax subscription, even if it was for a month, helped me to get ahead in the game and be proactive. Now rather than waiting for ppl to send me carfax, i was checking out carfax reports myself and cancelling out test drives for fishy carfax report cars. The reports helped me do my homework on the car, owner and more importantly saved me time by helping me filter out clean history cars from craigslist. Double thumbs up! :) -- D Singh
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Posted 11 years ago
I had so much trouble with my old car. It was in the shop more than I've driven it. After that cars life ended, I was without a car for 2 months. I found a honda civic with 97000 miles on it but had to get a carfax first because I was scared because of my experience with my old car. I ended up buying the honda civic because it had a great carfax report. Thanks! :)
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Posted 11 years ago
I don't know where I would be without CARFAX. I located a great buy on a Jeep Grand Cherokee. It "appeared" to be in excellent condition on the outside. However, after doing a complete CARFAX on VIN number, I come to realize to my surprise that the car was Not serviced properly and involved in a theft and in a flood, that was never reported. I passed on that vehicle and I just want to thank CARFAX for being a True lifesaver for me. You have saved me 10's of thousands of dollars and I would Highly recommend CARFAX to everyone! What an awesome service provided to the public. Thank you CARFAX! Jamie
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Posted 11 years ago
I never buy a car with out my car fax, in the last year I have purchased 3 new vehicle. while shopping car fax stays up on my tablet. I have found so many vehicles where the owners did not disclose the fact that the vehicles have been in serious accidents. If not for car fax I could have ended up with very bad vehicles. Thanks Car Fax Nonie Griffin
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Posted 11 years ago
Dealership was trying to sell me a Lux model Passat, but the Carfax showed me it was a turbo sedan. Still bought the car, but paid the right price, saving me from getting ripped off and for thousands less than they were asking. Also saw how well the car had been taken care of with nearly every oil change and routine maintenance documented. Carfax completely changes car buying, gives you so much more confidence when shopping and dealing with salespeople. Would be foolish to do it without getting one.
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Posted 11 years ago
Car Fax provided me with the important informations about car hystory for 2004 Mercedes SL600 that i urchased last year. The most important info was included in the maintenance records section. CarFax was able to provide me with the mercedes dealership all maintenance records for this car. Based on the Car Fax additional information and list of part s and major systems that were replaced ($35,000 value) I decided to purchase this car. It was the best purchase in my life. Other services like auto check, car proof, win data can not provide this type of info. Regards, Lub Mad Toronto, canada
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Posted 11 years ago
I've used car fax on 4 seep rate occasions in the past 3 months. Carfax not only helped me decide which car was right for me but it help get my life on track by allowing me to find a car that for my lifestyle.
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Posted 11 years ago
I was going to buy a 2007 f150 and carfax showed me that it was a commercial vehicle. That easily changed my mind because i knew then that truck was put to work.
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Posted 11 years ago
Was about to buy an aura integra had a clean title and all but the car fax told an entirely different story.It was involved in a few accidents and a case of title washing. Thanks to carfax I saved myself from a lot discrepancies. Recommended before you do anything it helps you out a lot trust me!!
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Posted 11 years ago
I would not purchase a used vehicle without first reviewing the carfax. I am 45 years old and have purchased a few cars in my life and every time I purchase a used car I first ask for the VIN so I can review the CARFAX. There are too many situations that could happen that you might end up with a bad investment. With mother nature flooding areas you don't want to purchase a flooded vehicle. Just too many risks to figure in and Carfax takes the risk out. Plus when I go to sell a car, I offer the carfax, people will take a closer look if you offer the carfax up front. It shows you don't have anything to hide and are a serious seller. Highly recommend.
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Posted 11 years ago
I purchased a vehicle out of state and the Car Fox report helped me make a good decision. At first I did not know if I wanted to pay for something that I could not see or touch but with the report I could see that there were no hidden damages like salvage title or accidents.
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Posted 11 years ago
I have used carfax multiple times. The time I didn't was a disaster. It is nice to have a resource out there to level the playing field and keep the used car dealers a little more accountable. Thank you
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Posted 11 years ago
I felt secure in the Carfax material provided for me as I looked for a used car. So many people selling autos say so many things and are not held accountable. When I did Carfax searches it put me on a more even playing field. Thanks!
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Posted 11 years ago
Bought my deam car..... 2006 Corvette .........check Carfax to make sure that what the seller said was accurate......great car. Great to be able to check car history.
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Posted 11 years ago
I was led to believe I purchased the "unlimited" version of carfax... but it is only "unlimited" with license plate numbers, not VIN numbers. The "unlimited" version only gives you the ability to look up five vin numbers. But I was able to look up the one vehicle I was interested in...
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Posted 11 years ago
CARFAX is rated 4.3 based on 2,639 reviews