CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th August 2025

I’m Harper My Case Resolved By Napua Francesca Via WhatsApp +1 (326) 209-0325

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carfax helped with the decision of buying 2 cats recently. We are very pleased with the easy way to find it information about a potential car purchase. Easy log in, easy way to access information as well as read the report. Will always use carfax for each purchase in the future. Thank you”

Helpful Report

Posted 11 years ago

“I am so glad a Car fax is available for the consumer to check out , Ever car so far I have checked out has been in many accident , So glad I checked them out . That is why I still haven;t found one yet. Thanks”

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Posted 11 years ago

“It was quick and good”

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Posted 11 years ago

“Carfax quickly allowed me to corroborate the sellers claims and saved me from a misery purchase that I passed on only to find an excellent vehicle days later for $5000 less ! Thank you !”

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Posted 11 years ago

“Well spent money on CarFax! CarFax report alerted me to a salvage title, concealed by seller, on a 2010 BMW X3. A car-buyer should never buy used car withou a CarFax! Thanks, Dane”

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Posted 11 years ago

“I bought a van from Kijiji last month.seller told that it has never been in an accident. Before payment,one of my friend suggested me to check history from Carfax.Thanks God,Carfax saved my $ 15000 bcoz according to Carfax report ,it was a salvage and rebuilt vehicle.”

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Posted 11 years ago

“Before i bought a car for my wife, ran a Carfax found out it was one owner no accidents,no storm damage, etc, nice car thanks to carfax. Rich”

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Posted 11 years ago

“I was looking for R53 Mini Cooper S on Craigslist. There were many enticing offers, with "low mileage", "full service records", and "extras". When I narrowed down my search, using some CARFAX reports I'd found some interesting discoveries about my "favorites": a) "low mileage" on a car can mean that a car was in a crash, then put away b) "new parts" on a car can mean that a car was in a crash, then put away c) "runs great, full service" can mean: yeah it looks alright, but I've only had it for a month, guaranteed service records as far back as I know (~ 2-3 months)... With the help of the reports I was bale to not only separate the cream from the crop, but also negotiate a great price for a car that I really enjoy. Well worth the membership, Thanks CARFAX!”

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Posted 11 years ago

“I was going to trade my 2005 pontiac for a 2004 cadillac. The cadillac looked great but upon asking the dealer for a carfax he scoffed at me, once receiving the carfax I saw the car wasn't just totaled out once, but was rebuilt and totaled out a total of 3 times. And the carfax report valued the cadillac at $2800, which he was asking $7,900 for. Needless to say carfax might have saved my life.”

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Posted 11 years ago

“We were looking to purchase an Acura TL for our son. We had narrowed our search to three Acura TL's. After looking at all three my son wanted us to purchase the black one because he really liked black. All three cars were similar in price, condition, and milage. The only real difference was color. Although we had a good feeling about the three choices we decided to get a CarFax report on each of the cars. The results were shocking. The black Acura TL had been reported as a total loss in an accident. The other two came back clean. However, the owner if the Acura we actually purchased as been very up front with some information about the car that was confirmed by the CarFax report. We are very happy with a vehicle purchase and thankful that the CarFax saved us from purchasing a car that would have placed my son's safety at risk. We will always get a CarFax when purchasing a used vehicle. Ken Roberts”

Helpful Report

Posted 11 years ago

“I was looking for a good, safe car for my teenagers to share. I was ready to buy on three occasions, Honda Civics, that I thought were being advertised "honestly". After doing a CarFax each time, I was disappointed to find the cars had a Rebuilt Title attached to them. I finally was able to buy an excellent used car that I can put my children in with peace of mind, knowing they will be safe, and not a potential lemon with unforeseen problems. Thanks Carfax for saving me a ton of headaches! I would never buy a used car without first purchasing a Carfax. Gord Schneider Winnipeg, Manitoba”

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Posted 11 years ago

“Was searching for a Corvette in April. I rejected many cars due to CARFAX report findings. The Vette that I purchased had a perfect CARFAX report that jived with the sellers story. So, CARFAX was a great search tool in my successful quest. Thanks, Bob”

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Posted 11 years ago

“I was looking to buy a car not more than 8 years old. I had narrowed my search down to 4 cars, and the CARFAX reports helped me understand how the car had been maintained by showing me the dealer records for what had been done to the cars. I chose the car that had the best record for being maintained by a reliable dealer.”

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Posted 11 years ago

“We were dead set on a 2013 Nissan Cube and just prior to going to the bank to withdraw the cash I saw an ad for Carfax and remembered I had not done that yet. We got the Vin # and it was reported as a lemon and had been sold 3 times prior. So we waited a day, and found a 2011 Cube with less miles, one owner, and a clean title! So happy we saw the TV ad, I truly feel it saved us serious money and head aches. Thank you Carfax.”

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Posted 11 years ago

“I checked carfax on a used Civic and didn't see anything too alarming. Bought the car, took it to the shop... turns out it had a completely different engine in the car! 2004 engine in a 2002 body.”

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Posted 11 years ago

“Thanks to carfax I saved my life and money ,I was ready to set the transaction buying a nice and shine Beemer,but after I checked my life saver resource I noticed it was involved in front collision with air bag deployment!!!!! Thank you very much guys !!! You are awesome..... Gus Rios.”

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Posted 11 years ago

“I found a great Ford Expedition with Carfax and got a great after market warranty with them”

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Posted 11 years ago

“I was all set to buy a 2010 Honda Accord, the miles on the odometer seemed low, too low to be honest. Long story short, the miles on the car were not correct and using car fax I was able to get the correct amount of miles the car had as last serviced. Thanks Car Fax, saved me from a lemon!”

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Posted 11 years ago

“I was purchasing a modded 02 ws6 trans am was concerned about what has been done to the moter and if it was drag raced. Bought carfax and called the dealers the car was taken too and found the owner who modded the car and found out everything that has been done to the car and found out it had nos ran threw it. Purchased the car only because the owner prior to the owner I bought it from had lots of knowledge on what the car has been through best car I've owned!”

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Posted 11 years ago

“I attempted to purchase two different vehicles. However, when I checked the VIN on the first one I found the mileage to be off by over 75,000 miles! The second vehicle I was told was a two owner car that had no major damage in the past. When I checked the VIN it showed up with 10 owners and a salvage title. CARFAX saved me from making a BIG mistake....TWICE. Thanks CARFAX. In the end the car I did by checked out with a clean report.”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews