CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th August 2025

I’m Harper My Case Resolved By Napua Francesca Via WhatsApp +1 (326) 209-0325

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like the new feature of showing what other similar cars available for sale in the bottom and you can setup the email alert for new listings when you run the VIN. I found my 2002 Mercedes S430 by accident this way.”

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Posted 11 years ago

“looking for a first car for my daughter CARFAX was awesome. not only did it stop me from buying a car with a clean title that was in not one but two crashes. CARFAX also shows the service records on cars with phone numbers. the vehicle i ended up purchasing showed the water pump was replaced. with the dealer and phone #. so it was simple to give them a call with vin # and they looked up the car. it showed the vehicle was in for regular oil change and they spotted a leek and changed the water pump. it put my mined at ease to know the car was not overheated.CARFAX ROCKS. i would not buy a used car without it...”

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Posted 11 years ago

“I have not yet bought the vehicle I am looking for, but the use of CARFAX has helped me in the following way... I would have ended up buying a vehicle that would have caused me a lot of trouble, thus causing me to spend a lot more money in repairs.”

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Posted 11 years ago

“Without Carfax I'm not sure I could of purchased a used vehicle and felt confident that my purchase was an informed one. My time is valuable and I wanted to make sure I had good information about a vehicle before contacting the seller. Using Craigslist, I saw many vehicles that, from their pictures, looked like a contender. After generating the Carfax report, red flags that eliminated a vehicle from our search appeared. The red flags were due to odometer discrepancies, undisclosed salvaged titles, originated out of state, structural damage, and cars that still had liens against them, I generated about 35 Carfax reports before finding the right car to pursue and buy. I highly recommend everyone to use Carfax as a resource to help their vehicle search. You'll feel better making an informed purchase. I know I did.”

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Posted 11 years ago

“I found a truck on Ebay that the seller claimed was a returned stolen truck. When I checked CARFAX, I found out the truck had been totaled out in a crash. When I told the seller what I foun d out on CARFAX, he never communicated with me about the truck again, and took it off the Ebay market.”

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Posted 11 years ago

“spotted a car went to the Fox got a report and bought the box”

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Posted 11 years ago

“I was in the market to buy a used vehicle.I narrowed my search to 4 vehicles.By being able to utilize car fax I was able to eliminate a few based on the information received and verify the history of the vehicle I purchased.Gave me 100% confidence in my decision.”

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Posted 11 years ago

“Seriously helped me sell my car for top $$$$$$”

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Posted 11 years ago

“We found a nice Toyota Camry in a parking lot sale but the fellow was "selling it for someone else" so he had limited information on the car. My 16 year old daughter suggested that use CARFAX to check it out. She jumped on her smart phone, opened an account, entered the VIN number and we had the cars history in less then 5 minutes! With that information we discovered a "few" issues and were able to negotiate a $1000.00 savings! Thank you CARFAX!”

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Posted 11 years ago

“I'm glad I got a carfox for a BMW I was looking at. Even though it looked nigh perfect and 100% functioning, the car fox said otherwise and probably saved me a good number of trips to the mechanic because of it. The best ~$40 I spent :)”

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Posted 11 years ago

“I have used Carfax before and was not disappointed with the information contained within the newest report. It was the final bit needed in my car choice.”

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Posted 11 years ago

“Used it on my own car. Found out there was an issue with prior owner. Very minor but still noted so I can be honest with any buyer. Good info.”

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Posted 11 years ago

“I so the commercial on TV and on my last two car I have used Car Fax take my word for it one of the car had a salvage title that they forgot to tell me so from then on if I don’t see a car fax I don’t Buy the car that simple thank you Car fax.”

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Posted 11 years ago

“I am in the market for a used pickup truck. Researching online, I found a dealer site that listed a Ford f250 King Ranch for sale, 2006, for an unbelievable price at least $10k less than fair market value. Mileage was listed at around 70kmi. I signed up for car fax and ran the VIN. Much to my surprise, the carfax detailed history report alerted a mileage discrepancy. The vehicle had actual mileage of over 500,000 miles!!!!! Needless to say, I did not buy that vehicle. Thanks, carfax!!!”

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Posted 11 years ago

“Looking at a 2003 VW Beetle for my daughter, car had been repainted, carfax uncovered a total loss by the insurance company, 4 years ago. So I ask the dealer about the repaint, he tells me it was a southern car, had a bit of sun damage, they repainted the whole thing. So I ask him if he means southern Wisconsin, because car spent its whole life there. He didn't have much to say after that, and my wife thought I was rude. Ha, car fax saves the day.”

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Posted 11 years ago

“CARFAX is a very reliable tool that I recently used while searching for a used car in my area. The car I focused on had been involved in a previous accident which was noted on the CARFAX. With this information in hand I questioned the seller who confirmed the vehicle history as correct. Supporting information showed the damage had been repaired correctly and was relatively minor. I was able to make an informed decision and purchased the car. Thank you CARFAX!”

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Posted 11 years ago

“I had made the decision to purchase a 2012 Ford Fusion and my wife suggested that I take a look at CarFax before signing off on it. I'm glad that I did! The car was originally from a northern state and upon further inspection, I found a very rusty undercarriage. That was really good for us in the end. We found a 2012 Ford Taurus Limited with lower mileage for a far better price and a very good CarFax report! Thank you for your help!”

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Posted 11 years ago

“I ordered unlimited one, but I just used 4 times because it said my email address is unllocated when I logged in. It happened several”

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Posted 11 years ago

“Carfax has saved me from buying a lemon”

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Posted 11 years ago

“Was looking and saving for a truck for about 4 yrs now and had found one that I liked. Well when buying a vehicle that's entering into your hard earned money, and their not cheap, you have to look at it as don't judge that book buy it's cover, you need to know what's inside. CAR-FAX gave me the inside story and the confidence to buy it, other wise you'll never know if your in for a bad deal. Thanks CAR-FAX”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews