CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th August 2025

I’m Harper My Case Resolved By Napua Francesca Via WhatsApp +1 (326) 209-0325

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I recently bought our first car that involved a car payment. This was a big deal for us and we wanted to do as much research as possible on this major purchase. The very first thing we did was order up a car fax. It gave us the peace of mind we needed to purchase this "new to us" vehicle. Thanks!”

Helpful Report

Posted 11 years ago

“I was rearended in my favorite car on a Friday. It was totaled out on Monday and the rental was mine on Tuesday. I ordered two 5 report deals from carfax. I thought two of the cars I saw on carfax were great. I got there and thanks to carfax mileage info, I was able to question the dealer as to why there was 40k difference on EACH vehicles mileage from just a few months ago. Needless to say, I didn't buy those. One vehicle had a clean carfax, high mileage but thanks to the report, I could tell that it was dealer maintained and in great working order. I test drove the truck, and that's the one I bought. I even used one of my other remaining reports for a friend. He found out that the guy "selling" the car was not only NOT the owner, but there was a major wreck that he didn't disclose. Thank you carfax!”

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Posted 11 years ago

“I was abroad when I paid for a CARFAX report on a vehicle I bought and was not able to view it until sometime later when I returned to the computer world only to find that it had already been deleted by them. I should have donated these funds to charity. It would have been better spent.”

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Posted 11 years ago

“Found a car car fax made it quick and easy to make sure it checked out and was a good buy!”

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Posted 11 years ago

“GREAT SERVICE”

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Posted 11 years ago

“Not only did CARFAX confirm ownership and title history , the additional info on the price calculator helped me formulate an offer for my car purchase. I am pleased with the car I bought and the help CARFAX provided. Joseph L.”

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Posted 11 years ago

“It provided me with an accurate history of the car!”

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Posted 11 years ago

“Bought a 2007 Ford F150.....great truck Carfax report gave it a clean record. I found some body repairs had been made.”

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Posted 11 years ago

“Using Carfax prevented me from falling into a scam.”

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Posted 11 years ago

“I have not found a vehicle yet, but thanks to CARFAX I have not bought the wrong vehicle. I have checked several cars and found they had been involved in accidents(one had been totaled) and another at a dealership who gave me the VIN and when I pulled CARFAX it showed an accident(salesman had said they had CARFAX and no accidents). When I asked the salesman for additional details he said no accidents and I must have used wrong VIN. Needless to say, I did not buy vehicle. I am still looking and hope to find a vehicle soon.”

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Posted 11 years ago

“That was great and I could find my best car by carfax help :)”

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Posted 11 years ago

“I purchased my vehicle from the PPA auction. While at the auction but before it started I was able to get on my phone and check out the vehicle history by vin. I loved the detailed information found about the upkeep and the prior ownership. I bid on the vehicle and won!!! The miles were on point and the vehicle runs great (with minor need such as an oil change was needed) and is up to my standard. I received a great deal with the confirmation from CARFAX about its history.”

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Posted 11 years ago

“Was looking at a Ford Expedition from a dealer 3 hours away. Pictures looked great and salesman said it had no issues. Pulled up the car fax and found out it had a salvage title! Thank you car fax! You saved me time and money.”

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Posted 11 years ago

“There's not much to say. I got what I needed. The carfax was clean for the car I was interested in. We appreciate the service provided through Carfax. It helps inform and protect the customer.”

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Posted 11 years ago

“Accurate”

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Posted 11 years ago

“I was looking to buy a Mazda Mpv. The van looked in great condition. But I asked the dealer for the car fax and the only thing he could say to me was that the title is clean. So I got the car fax myself and found out that the mini van was salvaged 2 times!!! After that I knew for sure I didn't want it! Thanks to the car fax I saved myself thousands!”

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Posted 11 years ago

“I had been looking for a used car for about two months. I decided to use CARFAX when I narrowed down my choices, and I am really glad that I did. A seller advertised his car as being a certain year with a clean title. I ran a CARFAX on the VIN, and the title ended up being "salvage" and the car was a different year than advertised. I found out that the airbags had deployed and everything. We had test driven the car and it looked nice, but we did not want to have to deal with a salvage title, and we did not know exactly what had happened to the car that the seller wasn't telling us. We ended up finding a car that fit us perfectly and had a clean title and CARFAX with no accidents. CARFAX helped me to make a better-informed decision about each car I was seriously considering, and in the end we made the perfect choice for us. Thank you!”

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Posted 11 years ago

“I'm the worst car shopper; I can ALWAYS find a reason not to buy the car! We finally found a 2007 Elantra that, on careful inspection, I couldn't find a good reason to walk away from; when CARFAX couldn't either, my daughter had a new ride!”

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Posted 11 years ago

“My son and I drove an hour to see a Ford Escape he had found online that was a 2007 with supposedly 77,000 miles in it. We test drove the car and my son was ready to buy the car but I thought the car looked pretty rough for a car with those miles. After talking with my son we decided to run a car fax report and asked the owner if we could take a picture of the vin # so should could run a Carfax report. He said "sure,I guess so." So we went back to our car and using the ipad, signed up for the unlimited carfax account and ran it. It turned out that the car had mileage of at least 177,000 miles. There were several mileage readings that were well above what the odometer reading showed. The seller shortly knocked on the window to inquire what we found. We showed him the report and he claimed that was news to him. I have no idea if he really knew the mileage but I do know that Carfax saved my son from a costly mistake. Mike in Illinois”

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Posted 11 years ago

“It was my first time buying a car on my own and I didn't know the first thing about buying cars. After the Carfax I felt confident about purchasing my car and knew the seller was being honest. Thank you Carfax! My car is amazing!!”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews