CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Having the ability to find the car you really want.”

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Posted 5 years ago

“The last report I got was very informative and helped me with the service details, etc.”

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Posted 5 years ago

“(602) 842-6423,;,,;”

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Posted 5 years ago

“I never receved the reports and have not herd from you about my request for three refunds.”

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Posted 5 years ago

“I love the idea that the can I am buying is safe and worth of buying. Thank you carfax”

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Posted 5 years ago

“I tried emailing a customer service and I didn’t get a respond back at all yet. I purchased a one time purchase to look at the history of my car but it was asking me to pay again. I never got to see the report of my car. I have a proof of purchase as well.”

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Posted 5 years ago

“It’s very good and honest”

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Posted 5 years ago

“Great app,thanks a lot!!!!”

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Posted 5 years ago

“Very good iam very impress”

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Posted 5 years ago

“Thought my carfax was clean. Turns out The Who drivers side has been replaced because of a wreck.”

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Posted 5 years ago

“Always helps every time I think about purchasing a new truck!”

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Posted 5 years ago

“Awesome. I love CARFAX.”

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Posted 5 years ago

“To easy to check the 4 report tab. I seem to have chosen it by mistake and I have not received a response from my querie about a refund.”

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Posted 5 years ago

“Very thorough report.”

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Posted 5 years ago

“Very helpful and thorough report. I trust Carfax more than anyone else!”

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Posted 5 years ago

“really like to see the report. makes car buying easy.”

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Posted 5 years ago

“Helped me make the decision to purchase the truck. Confirmed everything the salesman told me.”

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Posted 5 years ago

“Carfax is a great trusted way to check the background of any used vehicle that you purchase or have even had for some time. It is too pricey to use as often as I would like.”

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Posted 5 years ago

“I wish CarMax had more Lexus’s to choose from. Enjoy visiting CarMax.”

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Posted 5 years ago

“aethaewrth”

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Posted 5 years ago

CARFAX is rated 4.3 based on 2,645 reviews