CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,644 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,644 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible!”

Helpful Report

Posted 5 years ago

“Service Department will not response in a timely manner. Sold car in an car accident that causes lots of headache and stress for us because of the problem which never been resolve.”

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Posted 5 years ago

“you overcharged me for the carfax report I got. Instead of one carfax, you charged me 99 dollars”

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Posted 5 years ago

“Because of some incompatibility issue with internet browsers, it is impossible to print out a complete Carfax report on demand. One has to contact customer service (48 hour delay) to get a PDF file emailed to you. If you are depending on the report to use when buying a vehicle...the opportunity maybe list due to their delay. I do not recommend their service.”

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Posted 5 years ago

“As much as I love CarFax and what it delivers, I think after paying $39.99 I should have access to my CarFax report at anytime. It should not expire.”

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Posted 5 years ago

“I noticed wrong service records on my car listed on the report and I contacted Carfax and they asked for proof of ownership. I sent my documents and they still won't remove the inaccurate information.”

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Posted 5 years ago

“My car is showing damage report on Carfax. Source is not posted on report. Carfax will not tell me source, you are protecting the source. I did open claim, but never got sources info. Carfax has diminished the value of my car but I can not face or reach the accusing company. Very 1 sided. This would be like a creditor has dinged your credit score but you dont have the source info to correct possible not correct credit ding. Carfax is siding with company who pays a monthly fee and not siding with the consumer. When Carfax 1st started out the reports were aimed to help consumer, not anymore. Please reveal sources name to me so I can go to them to correct Carfax.”

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Posted 5 years ago

“Using CARFAX was a wast of money, I would not recommend it to anyone.”

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Posted 5 years ago

“they are way too expensive and you don't get to keep the reports past a certain time!”

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Posted 5 years ago

“I was charged twice for the same report....I have an email request in, but have heard no response from it as yet.”

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Posted 5 years ago

“I wanted to buy a onetime use and got charged for 6! Not pleased”

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Posted 5 years ago

“To damn expensive.”

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Posted 5 years ago

“Carfax doesnt prove much of real significance... the carfax on the used truck i bought from an original owner with all maintenance records looked great, But turned out that the check engine light diode had been pulled out and there were more than 30 codes and i was stuck with a $20,000 truck that needed $10,000 worth of repairs.”

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Posted 5 years ago

“I have already been OVERCHARGED $139.98 due to two disputed charges that Carfax has acknowledged are bogus but has not credited to me. Very very poor and now i have to file a dispute with my credit card company for carfax’s negligence. If i could give ZERO STARS i would.”

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Posted 5 years ago

“It was a horrible car which carfax do not know nothing about it !”

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Posted 5 years ago

“Your information listed is false! This is the second vehicle I’ve purchased guided by carfax come only to find out the information is wrong”

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Posted 5 years ago

“PLEASE, RESPOND ME ON MY EMAIL!!! CASE # 09826916 THAT'S VERY IMPORTANT FOR ME!!!”

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Posted 5 years ago

“There are too many surveys and evaluations of every product and service out there. Just do a decent job, people! The rest will take care of itself!”

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Posted 5 years ago

“Received this e-mail. No CARFAX report was included or even accessible - very unprofessional and tacky - get your s--- together!”

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Posted 5 years ago

“To expensive and inaccurate”

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Posted 5 years ago

CARFAX is rated 4.3 based on 2,644 reviews