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CARFAX Reviews

4.3 Rating 2,631 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

4.3

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

CARFAX 5 star review on 5th April 2020

CARFAX 5 star review on 5th April 2020

Antonio Jose Jose

CARFAX 5 star review on 30th March 2020

CARFAX 5 star review on 28th March 2020

EDWARD A NIELSEN

CARFAX 5 star review on 27th March 2020

CARFAX 5 star review on 27th March 2020

Jeffrey A Nicholson

CARFAX 5 star review on 27th March 2020

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carfax doesnt prove much of real significance... the carfax on the used truck i bought from an original owner with all maintenance records looked great, But turned out that the check engine light diode had been pulled out and there were more than 30 codes and i was stuck with a $20,000 truck that needed $10,000 worth of repairs.”

Posted 4 years ago

“I have already been OVERCHARGED $139.98 due to two disputed charges that Carfax has acknowledged are bogus but has not credited to me. Very very poor and now i have to file a dispute with my credit card company for carfax’s negligence. If i could give ZERO STARS i would.”

Posted 4 years ago

“It was a horrible car which carfax do not know nothing about it !”

Posted 4 years ago

“Your information listed is false! This is the second vehicle I’ve purchased guided by carfax come only to find out the information is wrong”

Posted 4 years ago

“PLEASE, RESPOND ME ON MY EMAIL!!! CASE # 09826916 THAT'S VERY IMPORTANT FOR ME!!!”

Posted 4 years ago

“There are too many surveys and evaluations of every product and service out there. Just do a decent job, people! The rest will take care of itself!”

Posted 4 years ago

“Received this e-mail. No CARFAX report was included or even accessible - very unprofessional and tacky - get your s--- together!”

Posted 4 years ago

“To expensive and inaccurate”

Posted 4 years ago

“After pulling 2 reports, I was surprised at the dealership with an additional, critical item calling out structural damage that showed up on _their_ carfax and neither of mine. I will be advising others to avoid using your service.”

Posted 4 years ago

“Worthless and fraudulent. Never do it again”

Posted 4 years ago

“I never got to the report on the vehicle. I got to the page on the internet and clicked on purchase of 1 vehicle report. The message I received "was try again at another time due to technical difficulties". I waited for about 15 minutes and tried again. I got the same message. The next day I checked my bank account and it showed my credit card account had been charged 2 times for the 3 time vehicle info.for a total of $199.98. It took about 8 days after dealing with my bank and sending a message to CARFAX to get the money back. Needless to say I am not sure I want to deal with you in the future.”

Posted 4 years ago

“I never receved the reports and have not herd from you about my request for three refunds.”

Posted 4 years ago

“I tried emailing a customer service and I didn’t get a respond back at all yet. I purchased a one time purchase to look at the history of my car but it was asking me to pay again. I never got to see the report of my car. I have a proof of purchase as well.”

Posted 4 years ago

“Thought my carfax was clean. Turns out The Who drivers side has been replaced because of a wreck.”

Posted 4 years ago

“I never got a problem resolved where I paid for three reports tried to use one and asked for additional payments. I want this resolved or my money back. CASE # 09865301”

Posted 4 years ago

“Doesn’t give you full history.”

Posted 4 years ago

“You are a rio off no good swiindle”

Posted 4 years ago

“Unacceptable - I ran it on my Aston Martin DB9 - it wouldn’t allow the upgrades - even though they were listed and checked on the form. Then I contacted you and got the WORST customer service rep because I had requested a refund - OMG the tone of the email and her lack of even trying to understand the issues I encountered - unbelievable. I have used u many times and not had an issue - but this was the worst experience EVER. Thank you.”

Posted 4 years ago

“it was incomplete, did not go to present time. stopped 2016, absolutely worthless. i tried on two differnt harleys, at differnt times, both worthless.”

Posted 4 years ago

“Incomplete data”

Posted 4 years ago

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CARFAX is rated 4.3 based on 2,631 reviews