CARFAX Reviews

Name: CARFAX
Rating: 4.30

4.3 Rating 2,631 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Metrics

Info

4.3

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never keeps accurate information and can add information 5 years later about a car which is not good for the consumer who bought a car”

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Posted 4 years ago

“CarFax markets itself as the "credit report" for cars. I found out the hard way! I bought a car with a good CarFax report then 2 years later when I tried to sell it, there were 2 damage reports from PRIOR to me purchasing the car. I contacted CarFax and they were no help, just saying they couldn't disclose who added that info to the CarFax report and would not remove it.”

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Posted 4 years ago

“I had purchased a CarFax before I bought my car. It was clean. 12 months later I discovered that an accident had occurred with the previous owner over 2 years earlier but had not been recorded on the CarFax! Had I known this I would have been able to negotiate a much better price (if I bought the car at all). As it is, it is now devalued for when I sell it myself. The long delay in getting and/or posting that accident info has convinced me not to trust CarFax in the future. I had no recourse with the dealer.”

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Posted 4 years ago

“Minimally useful. Inaccurate and incomplete information”

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Posted 4 years ago

“The car I purchased less than a year ago according to CARfax was good and had no known issues. As I write this in the 10th month of ownership it sits in an ASE certified shop waiting for a quote to replace the engine. Because of CARfax I put faith in this purchase and now will be out more money than the car cost in the first place. Very unfortunate especially in this current climate.”

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Posted 4 years ago

“Expensive . Carfax is super expensive”

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Posted 4 years ago

“did not use carfax and recieved this survey”

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Posted 4 years ago

“CARFAX has incorrect information about my vehicle and refuses to change it.”

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Posted 4 years ago

“Car fax charges too much”

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Posted 4 years ago

“U over charged me for 3 carfaxs and only got 1 carfax please contact me asap”

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Posted 4 years ago

“Could not access another report with in time limit”

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Posted 4 years ago

“CARFAX is way too expensive.”

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Posted 4 years ago

“Car fax failed to show that our vehicle had been wrecked.”

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Posted 4 years ago

“Couldn't get the Carfax report. But Carfax took my $40. I had to dispute it with my credit card company. Two hours of drama online.”

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Posted 4 years ago

“What carfax report?”

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Posted 4 years ago

“My report wasn’t accurate. Bought a car wi a clear report and in glove box found receipt of major accident repairs and air bag replacement Returned car next day Don’t trust your reports”

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Posted 4 years ago

“Charged twice”

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Posted 4 years ago

“Purchased a car based on Carfax review and got a lemon. Lot is missing info. Unfortunately I can’t trust Carfax again.”

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Posted 4 years ago

“VERY DISHONEST business practices that I will be reporting to the Better Business Bureau. I CANNOT believe these guys have not gotten a class action lawsuit against themselves yet. I selected 1, THAT IS 1 FREAKING report and you charge me for 6 and now they WILL NOT respond to my request for assistance. I will be disputing this charge with my credit card company and I will NEVER use Carfax again. I have contacted them 4 times and have gotten nothing but automated responses, the only phone number available will not let you talk to a person. Autocheck has better information, cost less and does not have any B.S. scams. https: // www. autocheck .com/ vehiclehistory /”

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Posted 4 years ago

“What a joke Carfax is my father-in-law bought a 1988 car brand new he recently gave it to me I ran a Carfax state of Florida used to do admissions test in 1991 the car had 9000 miles on it in 1993 and had 10,000 miles on it then in 1995 and remind you this has a six digit odometer it reads 105,000 then in 96 it reads 109,000 then in 97 it reads 117,000 miles then in 2014 when he had new tires put on at Sears auto Center it reads 13,000 miles Carfax is no help I wasted my money I’ve emailed copies of the title Which reads 14,000 miles actually red October 2019 and they refuse to do anything I wasted my money I will never use Carfax again their logo is if it’s on the Internet it must be true”

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Posted 4 years ago

CARFAX is rated 4.3 based on 2,631 reviews