Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

“I emailed Car Fax about an issue and they researched it and made changes to the Car Fax report. I purchased a 2018 Nissan Frontier from Steve Landers Crysler Dodge Jeep in Little Rock, Arkansas on 12/05/2019. Come to find out that it was a former Avis rental vehicle and a vehicle accident was reported while it was a rental car but never showed up on the Car Fax. Steve Landers of Norman Oklahoma purchased it in a car auction out of Dallas. Steve Landers Little Rock stated that they serviced prior to my purchasing it and they also reported it serviced on the Car Fax when in fact the car was never serviced through Steve Landers Crysler Dodge Jeep Little Rock. I contacted Car Fax and it is currently under investigation. They have removed the service on the Car Fax. Steve Landers of Norman, Oklahoma has incorrect information on the Car Fax as well.”

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Posted 5 years ago

“Couldn't navigate poorly set up website. 2 Too expensive 3. Cannot call directly you have to E-mail for any "support" or questions. Inaccurate”

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Posted 5 years ago

“I would give it to zero Stars if I could. Needed a Carfax on a certain car same day, hey $39, did not get fax until three or four days later which was much too late, I thought I was entitled to a refund but I guess not cannot get anyone to respond to emails do not have a phone number I would not recommend them to anyone it is a rip-off”

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Posted 5 years ago

“Carfax has very poor customer service team. I have contacted Carfax three times about a refund because they charged me more than what I should have been charged. I have been fighting with the state of Illinois over a car that I purchased from Lux Motor's in Evansville, IN that apparently was a flood car. The state of Illinois is wanting to issue me a FLOOD title. I purchased one Carfax to see if there was anything on it about the flood for $39.99 and Carfax charged me $99.99. Would never recommend them to anyone.”

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Posted 5 years ago

“My car was slightly damaged in a hit and run accident. The trunk lid was replaced making the car just like new. There was no accident report due to the low dollar amount for the repair. The police department, insurance company, and repair facility strongly denied any interaction with Carfax. Somehow the minor event ended up on the Carfax report and when I tried to sell the car, the offers made by online car buying companies were lowered by $1000 specifically because of the report of a repair having been made, without any specifics. After I repeatedly insisted, Carfax identified a "repair facility" as the source but the facility defended themselves and said that their reputation would have be severely damaged if it were known that they gave out such information. When I contacted Carfax for more proof of the source, they then denied that "repair facility" actually meant "repair facility" so I could not take any further action. This has happened to others. Essentially, anyone who gets a minor scratch on their vehicle could lose thousands of dollars in value to their vehicles without any real value being lost. Carfax acts irresponsibly and I hope that a class action is brought against them in order to stop the harm they are causing to innocent people.”

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Posted 5 years ago

“My car was slightly damaged in a hit and run accident. The trunk lid was replaced making the car just like new. There was no accident report due to the low dollar amount for the repair. The police department, insurance company, and repair facility strongly denied any interaction with Carfax. Somehow the minor event ended up on the Carfax report and when I tried to sell the car, the offers made by online car buying companies were lowered by $1000 specifically because of the report of a repair having been made, without any specifics. After I repeatedly insisted, Carfax identified a "repair facility" as the source but the facility defended themselves and said that their reputation would have be severely damaged if it were known that they gave out such information. When I contacted Carfax for more proof of the source, they then denied that "repair facility" actually meant "repair facility" so I could not take any further action. This has happened to others. Essentially, anyone who gets a minor scratch on their vehicle could lose thousands of dollars in value to their vehicles without any real value being lost. Carfax acts irresponsibly and I hope that a class action is brought against them in order to stop the harm they are causing to innocent people.”

Helpful Report

Posted 5 years ago

“My car was slightly damaged in a hit and run accident. The trunk lid was replaced making the car just like new. There was no accident report due to the low dollar amount for the repair. The police department, insurance company, and repair facility strongly denied any interaction with Carfax. Somehow the minor event ended up on the Carfax report and when I tried to sell the car, the offers made by online car buying companies were lowered by $1000 specifically because of the report of a repair having been made, without any specifics. After I repeatedly insisted, Carfax identified a "repair facility" as the source but the facility defended themselves and said that their reputation would have be severely damaged if it were known that they gave out such information. When I contacted Carfax for more proof of the source, they then denied that "repair facility" actually meant "repair facility" so I could not take any further action. This has happened to others. Essentially, anyone who gets a minor scratch on their vehicle could lose thousands of dollars in value to their vehicles without any real value being lost. Carfax acts irresponsibly and I hope that a class action is brought against them in order to stop the harm they are causing to innocent people.”

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Posted 5 years ago

“As a dealership who has done business for several years I would NEVER RECOMMEND CarFax. Terrible customer service and no consideration for their customers. It’s just about them and they are never wrong.”

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Posted 5 years ago

“I called Carfax to get membership for my dealership and a rep transferred me to regional rep, I left a voicemail to call me back, after couple of days I didn't hear anything so I left a message on carfax's Facebook, still after a day no one has called, the only thing happend they replied as first response and got all my information. They have the worst customer service.”

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Posted 5 years ago

“Trusted history report. But incident was not showed up in vehicle history report until 1 year later.”

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Posted 5 years ago

“Paid for 3 reports but got only one. So watch out in little tiny fine print it says only good for 60 days from original purchase. So got screwed over.”

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Posted 5 years ago

“I’m a dealer purchased advertising package with carfax. Carfax do not update inventory daily, some of my inventory marked sold on there side, I did called email them for the issue, no changes, communication very bad never comeback to you or return calls or emails. careless never reply. Bad experience.”

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Posted 5 years ago

“I requested a single report and was billed for 5! Why would they do that to people I do not know. Now not only do I have try to deal with this company (which I have no faith that they will fix it), I have to deal with Amazon, who makes it nearly impossible to deal with this as well!!! RIP OFF RIP OFF RIP OFF.... BUYER BEWARE!”

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Posted 6 years ago

“Car fax states my car was damaged and was reported by a confidential source. I’ve never had an accident in the car but now I’m being docked on my trade in because of bs reporting of damage. I try to dispute it but get nothing but a bs email stating there was damage reported!!!! Don’t trust car fax!!!!”

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Posted 6 years ago

“I was in an accident, I was not at fault. Carfax will make whatever “report” they come up with to make your car look as bad as they possibly can with no intentions on stating parts were changed only that the car is basically worthless. Thanks Carfax!”

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Posted 6 years ago

“I will be contacting my attorney so if anybody wants to send me their info to carfax.complaint@gmail.com so we can file a law suite please do so with all info. i have owned my Porsche 911 since 2016. Carfax is reporting a "frame damage". NO ACCIDENTS. i spoke with my insurance who has no knowledge of any damage, i spoke with police in California who has no info on any damage finally i went to Porsche in Newport Beach California to inspect my vehicle. Service and sale manager looked at my car, top and bottom on a lift in service department and they noted NO DAMAGE. Carfax is ignoring my emails since February of 2019. To trade in my vehicle i would be losing roughly $30,000 and i will be seeking damages worth of $30,000. - already filed a complaint in BBB. if anybody has any open case, suggestions or suite against carfax please let me know!!! This has to END!”

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Posted 6 years ago

“Last report on my car was 2013. I've had my car serviced at several shops since then and there is absolutely nothing on it. I own a 2007 Ford mustang. My car has been to Gates Chevy for oil changes, to the Ford shop for a recall, Sam's club for new tires, tire rotation and lifetime alignments, veldmans auto service center for new tires, ddw automotive in osceola, Indiana for rebuilt transmission, d & c tire for some front end work in niles michigan..not to mention I had body work done at a shop on western ave in south bend. I'm shocked I've had work done at these businesses on my car and there's no report of it.”

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Posted 6 years ago

“Carfax placed inaccurate date on my vehicles Carfax vehicles report. Disputed with documentation and still refused to correct inaccuracy.n. Everyone should review their report and dispute or it will cost you thousands someday.”

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Posted 6 years ago

“Beware!!!! This place is a total scam. I bought a 2011 Range Rover 'as is' at the end of April and the next day the check engine lights came on and I supposedly needed to add coolant. The coolant needed to be added because the stuff was leaking into the engine. Have had this car in several shops over the first 60 days of owning it, repairing fuel injectors and a coolant tank only to find out the head gasket now needs to be replaced. They would do absolutely nothing to help with this. The DID try and get an extended warranty company to get involved a month after we had it and the problem was now so obvious...and that is insurance fraud by the way. The broker walked away from them on that. We were willing to keep the car and work with them to repair it but they refused to acknowledge the issue which there is no doubt they knew about. Dishonest and unscrupulous and just so wrong. We work hard ourselves to do the right thing by folks and these people exist. They even told me at the end that they were closing so they didn't care about doing anything.”

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Posted 6 years ago

“The information reported is wrong. Miles reported are incorrect. I have pending sale and the wrong information is being reported. They have no call center!!! You cant call them. Everything is online and they could care less that the information being reported is wrong. They will not make anyone a priority.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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