CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,644 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,644 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am Ronnie Jackson Mercedes in Houston Texas, when I want a car fax for car they always charge me for 5 saying they made a mistake and will give me a refund after complaining. This has happen 2 times in a row so I know it has happen to other people. I recommend car check. Thank you.”

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Posted 6 years ago

“Honestly, I work for an auto dealership so I personally deal with carfax on an almost daily basis. Let me first explain how carfax gets their reports. Obviously, any servicing done by a known source gets reported IF they report to carfax. Not all, but most places do. If you have a big dealer, chances are they have 3rd party service like tint, bumper, paint and small repairs work at the dealer. So these things get reported in various ways. My experience is something small like a paint touch up on the front bumper has caused carfax to report "front end damage" on cars that never had "damage" like you'd expect from a fender bender. This is why carfax is a sham. It hurts everyone and does nothing good except recording miles (sometimes) and titling ownership. They will state their "very reputable third party connections " bring them incident reports even if a dealer has proof they had a paint touch up and they will report major damage on the carfax. If you despute good luck. They don't care. They want physical proof. Most dealers doing touch up paint for a scratch aren't going to photograph this because it isnt damage but carfax says otherwise. They also randomly add services to a vehicle up to 5 years ( that I have personally seen ) old. For example you pull a carfax today on your car and its clean but some how they pull a small bumper repair from 5 years ago and suddenly when you go to trade it your car it says accidents reported. Rear damage, major damage and it was the smallest tap to your bumper. Again, more headache then help. Honestly, you cannot buy a damaged vehicle from a licensed legit dealer without disclosing this information so carfax is obsolete. Lemon laws and other laws for the rightful sales of vehicles prevent you from buying a car that shouldn't be sold so carfax is a sham. It's fear mongering has caused more headaches then anything else I've dealt with in the automotive industry. 10/10 would never trust carfax.”

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Posted 6 years ago

“These reports are used as the industry standard to verify a car's history and can real economic implications. And yet they don't care if their information is accurate nor will they tell you where information has come from. Seems like a huge scam to me.”

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Posted 6 years ago

“Carfax refuses to verify their information. Four other VIn reports do not reflect what Carfax reports. Carfax is very unhelpful. They don't care if the reports are true or not”

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Posted 6 years ago

“I have had to use this company now for over a year and my experience has been full of problems. As a customer i have bought a number of cars and have had many errors on the reports. i have personally seen reports saying that a car has a structural damage and after researching the matter and talking to the old owners and the shops found the carfax reports to be false. Other times i have seen a car list 6 owners when it actually had 3 but listed the selling dealerships as past owners as well. they also charge an astronomical amount to the dealerships to provide this to us and constantly have errors the dealer then up charges us because most people think they need a carfax report to make an informed decision. do your selves a favor have it checked by a mechanic and test drive before you buy if everything else checks out dont worry about what a company that knows nothing about what the car has actually been through.”

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Posted 6 years ago

“I ordered one (1) Car Fax report for a specific car. I was charged for six (6) and the report did not tell me where the car was serviced - there are a million Honda dealers!!!! - I want to know the city so I know where the car comes from!! Absolutely useless report!! Their customer service was poor - I am disputing the extra charge of $60 charge through my credit card co. I did order one (1) so I will pay for one!! Kick the tires yourself - this company is terrible!!”

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Posted 6 years ago

“Spent $40 to find out my bike was sold from a dealership twice and the last update was over 5 years ago and that was all, total waste of money”

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Posted 7 years ago

“I went to sell my 2012 Ford F-150 and CarFax showed the car had been reported a "Total Loss" by an insurance company. The trade-in value of my truck went from $26,000 to $13,000 with the erronious entry. I submitted multiple correction inquires (many Case#) but never heard from anyone. Even the dealer submitted for a correction. I had proof nothing happend during the time frame but CarFax did nothing to correct the misrepresentation. It took 2 months for CarFax to admit an entry was made in error. CarFax has issues with accurate representation of the history of a car. You have no direct contact with users and hide behind the web vail. Mistakes happen.....but when CarFax data is taken as gospel....that's too much power over the consumer. An initial retraction brought the value up to $20k but still cost me $6k!!! CarFax admitted a report had been entered in error but would not totally fix the report. It still showed "Damage Reported". And this was for a comprehensive "glass" claim! CarFax is not reliable!! Phil Buffington pbgart@gmail.com”

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Posted 7 years ago

“I bought a car off of ebay, and the owner told me the oil was changed every 3 to 5,000 miles and it was a one owner clean carfax. Wel the oil was never changed, and the oil was baked on to the inside of the engine, $10,000.00 investment later and I had to trade the car in.”

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Posted 7 years ago

“report had nothing recent on report. It was months behind on information. I did get excellent customer service for a refund on my purchase because I ordered a six car fax when I meant to order a single Carfax.”

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Posted 7 years ago

“Carfax doesn't play nice! They say they have proof of facts that are not true but refuse to provide sources quoting confidentiality. If the sources are coming from mechanic shops, etc., how is that confidential? We are the only owner and know the history but Carfax ignores this stating "proof" of otherwise yet won't provide it? What kind of game are they playing? I used to trust & value Carfax, now I know the company cannot be trusted! They can just BS their way through stuff & not care who it hurts. I now tell everyone I know DON'T TRUST CARFAX: THEY LIE!”

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Posted 7 years ago

“I did not get one of the Damm these but I got charged for it so that kind of makes your Damm faxes bull shit Thank for nothing”

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Posted 7 years ago

“Carfax report on my own car was riddled with errors - 8 in total - including things that simple data controls would flag up like a report of the car being service before it was made. This reduced the trade-in value from $34,000 to nothing, and I missed the deal I was shopping for. It took me hours and hours to collect all the documentation that was supposed to be in the carfax. Please quote: I have no faith in the CarFax system”

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Posted 7 years ago

“I bought a car with a "clean Carfax" report that the dealer was very happy to push on me. "no damage reported to Carfax" but every one of the body panels had been painted, at different times and the drivers airbag had been deployed. I went to the shop that painted it (called around to find out) and they told me they regularly rebuild cars that have been totaled and looked at me like I was crazy when I asked if the reported the damage. "Why would we" he said. A car can be totaled, airbags deployed and rebuilt by a guy in his garage and never show up on a carfax report. Why would anyone report doing work to car, especially if they knew that doing so would harm their customer, making it more difficult to sell? Carfax is just barely above a scam in my opinion. Would a criminal be any less of a criminal if they told you "nobody has reported any crimes I may have committed. The whole concept is silly. I also found numerous examples of "One Owner" cars that had 2 or 3, even 4 owners, right there in the report. A rep from Carfax told me they "just use DMV records" but all I had to was count the number of times a car was sold and new owner reported to count 4 owners on a report with the big "ONE OWNER" banner on it. Carfax should state on every report: nobody is required to report even catastrophic damage to a vehicle and very few shops do so, the information in this report is extremely limited.”

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Posted 7 years ago

“Car fax doesn’t seem to understand the difference between a total claim payout and a total loss accident . You can have replacement on your insurance and the ins. Will replace your vehicle with minor damage and car fax will lust it as total loss . BULL !!!”

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Posted 7 years ago

“Looking to buy a 2017 dodge at upscale dealer in chicago. Carfax said it was one owner executive driven so i bought the car. FBI called me a few weeks later and said car was stolen. Thanks carfax for a great job. Your guarentee says u will pay for the stolen car( your mistake) so pay up😩”

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Posted 7 years ago

“You refuse to change false information posted about my car. I have offered proof to no avail. If you are to be gospel the information needs to be correct, or I need to be given a space to refute or explain. Bad business not to listen or provide explanation with documents.”

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Posted 7 years ago

“Carfax told me I had “frame damage” on my vehicle and they gave me a low ball price. Took it to an auto body shop and had the vehicle inspected. The auto body technicians said they could not find any signs of damage or repair to the frame. Sold the vehicle myself in two days for $5500 more. Don’t waste your time, they will try to low ball you and they definitely don’t know how to inspect a vehicle!”

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Posted 7 years ago

“I purchased 6 carfax, used one of them and then it said i didn't have any available, emailed their customer service and still have not heard back. VERY FRUSTRATED !!!”

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Posted 7 years ago

“This thing is JOKE!I was driving my car all my life and in some reason Carfax was showing car was totaled....Of course you CAN'T SEE officially reviews about carfax because probably have ZERO STARS.They screwing peoples life's....”

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Posted 7 years ago

CARFAX is rated 4.3 based on 2,644 reviews