CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.28

4.3 Rating 2,647 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are too many surveys and evaluations of every product and service out there. Just do a decent job, people! The rest will take care of itself!”

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Posted 5 years ago

“Received this e-mail. No CARFAX report was included or even accessible - very unprofessional and tacky - get your s--- together!”

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Posted 5 years ago

“To expensive and inaccurate”

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Posted 5 years ago

“After pulling 2 reports, I was surprised at the dealership with an additional, critical item calling out structural damage that showed up on _their_ carfax and neither of mine. I will be advising others to avoid using your service.”

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Posted 5 years ago

“Worthless and fraudulent. Never do it again”

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Posted 5 years ago

“I never got to the report on the vehicle. I got to the page on the internet and clicked on purchase of 1 vehicle report. The message I received "was try again at another time due to technical difficulties". I waited for about 15 minutes and tried again. I got the same message. The next day I checked my bank account and it showed my credit card account had been charged 2 times for the 3 time vehicle info.for a total of $199.98. It took about 8 days after dealing with my bank and sending a message to CARFAX to get the money back. Needless to say I am not sure I want to deal with you in the future.”

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Posted 5 years ago

“I never receved the reports and have not herd from you about my request for three refunds.”

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Posted 5 years ago

“I tried emailing a customer service and I didn’t get a respond back at all yet. I purchased a one time purchase to look at the history of my car but it was asking me to pay again. I never got to see the report of my car. I have a proof of purchase as well.”

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Posted 5 years ago

“Thought my carfax was clean. Turns out The Who drivers side has been replaced because of a wreck.”

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Posted 5 years ago

“I never got a problem resolved where I paid for three reports tried to use one and asked for additional payments. I want this resolved or my money back. CASE # 09865301”

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Posted 5 years ago

“Doesn’t give you full history.”

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Posted 5 years ago

“You are a rio off no good swiindle”

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Posted 5 years ago

“Unacceptable - I ran it on my Aston Martin DB9 - it wouldn’t allow the upgrades - even though they were listed and checked on the form. Then I contacted you and got the WORST customer service rep because I had requested a refund - OMG the tone of the email and her lack of even trying to understand the issues I encountered - unbelievable. I have used u many times and not had an issue - but this was the worst experience EVER. Thank you.”

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Posted 5 years ago

“it was incomplete, did not go to present time. stopped 2016, absolutely worthless. i tried on two differnt harleys, at differnt times, both worthless.”

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Posted 5 years ago

“Incomplete data”

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Posted 5 years ago

“The report on my 2002 Z06 Corvette listed a mileage issue and accident damage on the car. I do not believe either of these issues occurred - you did not list the source reporting these issues. The car is in pristine condition and shows no evidence of high mileage nor any accident damage. I believe these entries are reported in error - wrong vin#. This nearly cost me the sale of the car @ RK Motors in Charlotte, NC this week. I conceded an additional $2000.00 to make the sale happen. Your reports have to show comprehensive information , ie: sources etc when reporting this type of issues. Other online vehicle history reports for my car do not show these issues. In summary I am very unhappy with CARFAX as you have caused me $2000.00 due to your erroneous report. Perhaps you either want to prove the sources and reports of your alleged issues or you want to reimburse my $2000.00. Howard G. Carroll 146 Sunset Drive Sandusky, Ohio 44870 419-351-0349”

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Posted 5 years ago

“Too expensive for the short amount of time it lasts. Would have to buy again for the same car if I sold my car after a few months”

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Posted 5 years ago

“I'm disappointed that a time limit was place on the three report purchase. I used one report and when I called the dealer he increased the advertised price so that deal did not work out. Now I haven't found another vehicle since and with the virus (I'm 72) my search is on hold.”

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Posted 5 years ago

“I got a car based on a lean carfax report and it turned out that it has had a front end collision.”

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Posted 5 years ago

“No response from customer service”

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Posted 5 years ago

CARFAX is rated 4.3 based on 2,647 reviews