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CARFAX Reviews

4.3 Rating 2,631 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

4.3

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

CARFAX 5 star review on 5th April 2020

CARFAX 5 star review on 5th April 2020

Antonio Jose Jose

CARFAX 5 star review on 30th March 2020

CARFAX 5 star review on 28th March 2020

EDWARD A NIELSEN

CARFAX 5 star review on 27th March 2020

CARFAX 5 star review on 27th March 2020

Jeffrey A Nicholson

CARFAX 5 star review on 27th March 2020

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The report on my 2002 Z06 Corvette listed a mileage issue and accident damage on the car. I do not believe either of these issues occurred - you did not list the source reporting these issues. The car is in pristine condition and shows no evidence of high mileage nor any accident damage. I believe these entries are reported in error - wrong vin#. This nearly cost me the sale of the car @ RK Motors in Charlotte, NC this week. I conceded an additional $2000.00 to make the sale happen. Your reports have to show comprehensive information , ie: sources etc when reporting this type of issues. Other online vehicle history reports for my car do not show these issues. In summary I am very unhappy with CARFAX as you have caused me $2000.00 due to your erroneous report. Perhaps you either want to prove the sources and reports of your alleged issues or you want to reimburse my $2000.00. Howard G. Carroll 146 Sunset Drive Sandusky, Ohio 44870 419-351-0349”

Posted 4 years ago

“Too expensive for the short amount of time it lasts. Would have to buy again for the same car if I sold my car after a few months”

Posted 4 years ago

“I'm disappointed that a time limit was place on the three report purchase. I used one report and when I called the dealer he increased the advertised price so that deal did not work out. Now I haven't found another vehicle since and with the virus (I'm 72) my search is on hold.”

Posted 4 years ago

“I got a car based on a lean carfax report and it turned out that it has had a front end collision.”

Posted 4 years ago

“No response from customer service”

Posted 4 years ago

“Terrible company that i woulnd't reccomend anyone using. This company should be sued and shutdown for shady business practices. No one in my county will use carfax. Autocheck is much better and much more professional..”

Posted 4 years ago

“Report did not include body damage history as performed by selling dealer prior to sale.”

Posted 4 years ago

“The report was messed up..i tried to have them correct it but they wouldnt..”

Posted 4 years ago

“I checked on my Nissan Altima to see what you had on it. You reported damage from an accident that never happened. I had meant to contact you but have been busy with other things so far.”

Posted 4 years ago

“I bought a 2003 saturn and come to find out the frame is rotted and unsafe to drive. I am out $1800.00 .....”

Posted 4 years ago

“I received no information about the car I was interested. Not even the tittle registration that the car is supposed to have . I was sold in an action and nothing of that shows on the report . Not trustworthy at all. I”

Posted 4 years ago

“Car was not as it seemed and dealer will not make it right”

Posted 4 years ago

“I bought a car based off the information provided from CarFax however the information on CarFax was invalid and I ended up with a Lemon . I am currently dealing with a engine that is going out on a vehicle I recently purchased due to me trusting the report I bought and trusted from CarFax”

Posted 4 years ago

“Your reviews suck. My car is in mint condition and is worth a lot more”

Posted 4 years ago

“Frustrated - ordered on line - never got the email with the report. Went back to the interface and noticed that it charged me for the 5 report package - which I didn't need. Wrote customer service to get the charge waived and have not rec'd any type of reply or response.”

Posted 4 years ago

“Car fax not enough. This car has serious ....DANGEROUS . . EXPENSIVE .....ABS BRAKES PROBLEM ....NEVER. Reported”

Posted 4 years ago

“PAID FOR IT NEVER COULD OPEN AND LOOK AT THE THING. SO I DID NOT BUY THE VEHICLE.............NOT GOING TO USE AGAIN!”

Posted 4 years ago

“It was sent to wrong email address, I never received it.”

Posted 4 years ago

“Either completely incorrect information sent or wrong car. Continued sending after I asked to stop.”

Posted 4 years ago

“i didn't order any carfax”

Posted 4 years ago

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CARFAX is rated 4.3 based on 2,631 reviews