CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,644 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,644 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After pulling 2 reports, I was surprised at the dealership with an additional, critical item calling out structural damage that showed up on _their_ carfax and neither of mine. I will be advising others to avoid using your service.”

Helpful Report

Posted 5 years ago

“Worthless and fraudulent. Never do it again”

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Posted 5 years ago

“I never got to the report on the vehicle. I got to the page on the internet and clicked on purchase of 1 vehicle report. The message I received "was try again at another time due to technical difficulties". I waited for about 15 minutes and tried again. I got the same message. The next day I checked my bank account and it showed my credit card account had been charged 2 times for the 3 time vehicle info.for a total of $199.98. It took about 8 days after dealing with my bank and sending a message to CARFAX to get the money back. Needless to say I am not sure I want to deal with you in the future.”

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Posted 5 years ago

“I never receved the reports and have not herd from you about my request for three refunds.”

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Posted 5 years ago

“I tried emailing a customer service and I didn’t get a respond back at all yet. I purchased a one time purchase to look at the history of my car but it was asking me to pay again. I never got to see the report of my car. I have a proof of purchase as well.”

Helpful Report

Posted 5 years ago

“Thought my carfax was clean. Turns out The Who drivers side has been replaced because of a wreck.”

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Posted 5 years ago

“I never got a problem resolved where I paid for three reports tried to use one and asked for additional payments. I want this resolved or my money back. CASE # 09865301”

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Posted 5 years ago

“Doesn’t give you full history.”

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Posted 5 years ago

“You are a rio off no good swiindle”

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Posted 5 years ago

“Unacceptable - I ran it on my Aston Martin DB9 - it wouldn’t allow the upgrades - even though they were listed and checked on the form. Then I contacted you and got the WORST customer service rep because I had requested a refund - OMG the tone of the email and her lack of even trying to understand the issues I encountered - unbelievable. I have used u many times and not had an issue - but this was the worst experience EVER. Thank you.”

Helpful Report

Posted 5 years ago

“it was incomplete, did not go to present time. stopped 2016, absolutely worthless. i tried on two differnt harleys, at differnt times, both worthless.”

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Posted 5 years ago

“Incomplete data”

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Posted 5 years ago

“The report on my 2002 Z06 Corvette listed a mileage issue and accident damage on the car. I do not believe either of these issues occurred - you did not list the source reporting these issues. The car is in pristine condition and shows no evidence of high mileage nor any accident damage. I believe these entries are reported in error - wrong vin#. This nearly cost me the sale of the car @ RK Motors in Charlotte, NC this week. I conceded an additional $2000.00 to make the sale happen. Your reports have to show comprehensive information , ie: sources etc when reporting this type of issues. Other online vehicle history reports for my car do not show these issues. In summary I am very unhappy with CARFAX as you have caused me $2000.00 due to your erroneous report. Perhaps you either want to prove the sources and reports of your alleged issues or you want to reimburse my $2000.00. Howard G. Carroll 146 Sunset Drive Sandusky, Ohio 44870 419-351-0349”

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Posted 5 years ago

“Too expensive for the short amount of time it lasts. Would have to buy again for the same car if I sold my car after a few months”

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Posted 5 years ago

“I'm disappointed that a time limit was place on the three report purchase. I used one report and when I called the dealer he increased the advertised price so that deal did not work out. Now I haven't found another vehicle since and with the virus (I'm 72) my search is on hold.”

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Posted 5 years ago

“I got a car based on a lean carfax report and it turned out that it has had a front end collision.”

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Posted 5 years ago

“No response from customer service”

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Posted 5 years ago

“Terrible company that i woulnd't reccomend anyone using. This company should be sued and shutdown for shady business practices. No one in my county will use carfax. Autocheck is much better and much more professional..”

Helpful Report

Posted 5 years ago

“Report did not include body damage history as performed by selling dealer prior to sale.”

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Posted 5 years ago

“The report was messed up..i tried to have them correct it but they wouldnt..”

Helpful Report

Posted 5 years ago

CARFAX is rated 4.3 based on 2,644 reviews