CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,644 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,644 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a joke it is. The salesman proudly showed my daughter a clean Carfax but the car had been wrecked down the whole side a fixed with a very sloppy repair. It was at West Chevrolet in Alcoa. We told them to kiss our ass!”

Helpful Report

Posted 5 years ago

“I clicked the $40 option for one vehicle report and they charged me $100 for 6 and I tried contacting them 3 times and they still haven’t responded and have just been ignoring me and it been almost 2 months already.”

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Posted 5 years ago

“My Vehicle was reported in an accident and it was not in an accident. I started the process to have this removed. I have all the document paperwork from the police. And it's been 3 weeks and no one has gotten back to me. I have a email response with a case number but no manager has been assigned or contact at me yet. I am trying to purchase a new vehicle and trade in my old vehicle but I cannot because this is on my Car Fax Report.”

Helpful Report

Posted 5 years ago

“BEWARE. Don't expect to talk to human or get any response from their "contact us" form you fill out online. I've submitted several requests for assistance both online and via voicemail. I've not heard anything back from them EVER. They of course processed my payment with in seconds. When I tried to sign up/in after submitting my payment info, I could not access a report. It kept telling me my email was associated to another account. I've never used carfax before. Tried the "forgot my password" which then prompted me to enter my email so they could send me my password, did so several times and never received an email. If I was able to obtain information about a car it may have been helpful but I'll never know. Bottom line is they'll take your payment and leave you hanging if something goes wrong. After several emails and voicemails requesting a refund, I finally had to file a dispute claim with my credit card to get my money back. To this day I still haven't heard from them.”

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Posted 5 years ago

“I was charged 40 when I searched my vehicle. It stated 3.99 when I agreed so beware!!!”

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Posted 5 years ago

“me deben 2 carfax y no puedo obtenerlos por que si ya los page”

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Posted 5 years ago

“I accidentally paid $99 for 6 reports when I only needed one. I have requested a refund several times via their online only format with absolutely no response. I will never use Carfax again. This is a rip off and they have zero customer service. Buyer beware!!!”

Helpful Report

Posted 5 years ago

“I didn’t know they expired. I tried to view one now that I have an interested person and it’s not available now.”

Helpful Report

Posted 5 years ago

“I work at a used car dealership and people always want to see the Carfax. We are a Carfax Advantage Dealer, meaning that we pay a fee to receive leads, discounted report pulls and some advertising merchandise. A few months ago, I found a discrepancy on the mileage of a diesel flatbed truck that we have for sale. I called Carfax and they required proof that the miles were input wrong. I sent them the Colorado emissions report and they said it wasn't good enough. I called the repair shop, listed on the report, that had worked on the truck prior to us buying it. They admitted that they fat-fingered the mileage and would take care of it. I pulled a new report yesterday and the discrepancy is still there. I called the repair shop and they said they they had spoken with Carfax months ago to fix the problem. I called Carfax again, spoke with Ana, and explained everything. She told me there wasn't anything they could do unless I provided proof that the other shop messed up. It's like going around and around in a circle. She wouldn't even pick up the phone and call the other shop, taking me out of the middle, to get it handled. She also wouldn't provide me with contact information for her supervisor to get this resolved, saying that she was the end of the line. Carfax collects money from both ends, dealerships and consumers, and won't do anything to help when there's a problem. I will be looking at changing to AutoCheck, or just printing the NMVTIS report to show no known title issues.”

Helpful Report

Posted 5 years ago

“Terrible never got my report and they wont give refund. Total Scam. They take your Money and run away like the chicken sh#&ts they are. You cant even talk to a real person. A worthless company!!”

Helpful Report

Posted 5 years ago

“On May 13, 2020 I ran a Carfax report on a vehicle that I was going to purchase from a private party. To begin the story my credit card was overcharged, there was supposed to be $39.99 for the report, but my credit cart was charged $99.99. That is just the beginning. After running the report I went to view and inspect the vehicle. The visual inspection indicated that the vehicle still have the original paint job from the factory, yet the Carfax report shows that the vehicle has been damaged in different areas, there is no indication of any replaced parts. Then when it comes to miliage on the report it shows almost three times the mileage that the actual odometer reading in the vehicle. I showed the report to the vehicle's owner and he was concerned because the vehicle never has been in accident and the mileage is correct in the vehicle. I have requested a refund for the overcharge to my credit card, but this people have not answered to my e-mail which is the only communication they offer. Bewfare of matters like this with this merchant, before you get into a mess you will regret later. Good Luck”

Helpful Report

Posted 5 years ago

“jebakerphd . 9:34 PM (0 minutes ago) to support No Stars. I spent $54 for current owner information of a wrecked vehicle.. There was not even a notice of salvage title -- never mind the new owner. I demand that you refund immediately.”

Helpful Report

Posted 5 years ago

“Like so many other reviews, I too asked for a single $39.99 report and got billed $99/99. I placed 3 complaints through their web site and got no reply other than a computer-generated note that they would get back to me. THEY DIDN'T. To make matters illegal, they sent a phony billing to my credit card company which contradicted the billing I have from them. Credit Card Companies will back the merchant's claim if they submit a billing, even if it was deliberately falsified. Stay away from them. There are other, more credible companies which don't advertise as much but are more honest and customer-friendly.”

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Posted 5 years ago

“Buen servicio”

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Posted 5 years ago

“I never received the carfax I asked for”

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Posted 5 years ago

“Horrible customer service and overpriced”

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Posted 5 years ago

“As a carfax customer for 16 years, this company cares nothing about the dealerships that spend thousands of dollars a month with them. No customer service whatsoever for an overpriced report. Autocheck saved us $4000 a month. Only wish we’d have switched sooner!”

Helpful Report

Posted 5 years ago

“you had my car listed structural damage. i proved that it didn't & you removed the structural damaged report. only through my diligence did this get done. the average person would have been screwed. you should be paying me to review who ever you have writing the reports.”

Helpful Report

Posted 5 years ago

“The fact that none of it can be proved, that any willy nilly can claim work was done or not done, the fact that a dealership mechanic can add or not add to it. Biggest waste of my money ever as I got stuck with a pos car based on a car fax reported cant even get my money back. FU CAR FAX.”

Helpful Report

Posted 5 years ago

“Purchased car faxes I never got credit for. Typed a long text to support, got 0 response with help . Highly disappointed. Have bought many reports.”

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Posted 5 years ago

CARFAX is rated 4.3 based on 2,644 reviews