CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th August 2025

I’m Harper My Case Resolved By Napua Francesca Via WhatsApp +1 (326) 209-0325

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person selling the car said it was in perfect condition...no accidents, brand new transmission etc. I'm a single mother looking for a safe vehicle to commute to and geom work as well as drive my daughter to and from school. I don't know a trusted mechanic to go to and the information they can give me is limited on what he may be able to see. After looking up the carfax I discovered that the transmission had been changed 4x with the first time being months after it was newly purchased. It had been in accidents where the airbags deployed. It had a salvaged title and the price he was asking for was over the value of the car. Without carfax I would probably had believed him and bought the car. I would rather spend a little for a carfax than thousands on a car that i would later regret. Knowledge is power and carfax I feel I am informed decision! Thank you CARFAX!”

Helpful Report

Posted 11 years ago

“I was looking for a Chev SSR, found one, a 2004 with 8800 miles. Pulled a CARFAX to check it out The Carfax was clean truck checked out on Carfax, millage was correct, inspections up to date. saw it bought it. my big concern was some of the claims in the ad, seemed to be to good to be true, . Carfax was accurate as always. Regards, Bill”

Helpful Report

Posted 11 years ago

“Thank you CarFax - using carfax I have purchased three cars in about 4 years - it allows me the ability to find out about cars that I am interested in - CarFax C - Confidence A - auto R - Reliable F - factual A - Advice X - Xtra ordinary”

Helpful Report

Posted 11 years ago

“Was looking to buy thought maybe should run a car fact found out the car had been in a wreck thanks for car fact i didn't buy the car”

Helpful Report

Posted 11 years ago

“I was buying a car from California sight unseen and shipping back to New Zealand. I needed an independant check to be done on the car to assure me it wasnt accident damaged, writen off or salvaged title. Carfax was perfect - it told me so much about the car including some of the service history. Will definately use again in the future if buy another US Vehicle.”

Helpful Report

Posted 11 years ago

“Eventhough my '06 Camry was well-priced, the Buyer said the decision to buy my car over another cars was my offer to provide a full CARFAX report. She answered the ad, we met, she drove the car, I gave her a copy of the CARFAX, and she bought my car. The process took probably 30 minutes because my car was in good condition, and she relied faithfully on the CARFAX report.”

Helpful Report

Posted 11 years ago

“I have NEVER used Car Fax before...after using you guys a couple of weeks ago, trying to get information on a work truck, we have a logging and tree service...I will definitely use Car Fax again.. We of course asked the seller about the history of the truck we did end up buying... and because we used Car Fax...we found the seller to be honest, and Car Far information right on....sure take the stress out of buying something that expensive.... Thank You, Timber Pros Logging Grass Valley Ca.”

Helpful Report

Posted 11 years ago

“I searched through many cars for sale online. Carfax helped me identify the vehicle I wanted. Some of the red flags Carfax helped me identify were: Vehicles with loans, salvaged/rebuilt titles, inaccurate odometer readings. Thank you Carfax.”

Helpful Report

Posted 11 years ago

“We were in the market for a Ford Excursion for our company. The car fax told us how many owners, confirmed miles and helped us make a very good purchase. We had to drive 400 miles to see this truck and would not have done so with out the car fax report.”

Helpful Report

Posted 11 years ago

“We recently purchased a used 2009 Chevrolet 3500 Silverado from Toyota of Cleveland in Tennessee. The Carfax records seemed to be accurate as to the previous services and maintenance on the vehicle ,BUT what was VERY inaccurate was that the vehicle's previous 3 owners had listed "No Issues Reported and/or Indicated", which is clearly not the case. As per the most updated Carfax anyone can see we have had quite the maintenance record in the short period of time we have owned it. The truck still doesn't operate properly. We don't feel CarFax has wronged us as by any means, but the inaccurate reporting from the dealerships listed on the Carfax who have worked on the vehicle seems unethical and very inappropriate.”

Helpful Report

Posted 11 years ago

“I paid for a month without limit an I only four chance give me check the vin number for me was theft tanks”

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Posted 11 years ago

“Hi, I have taken unlimited CAR fax plan. This seems to be good. But only catch is that the getting a CAR FAX with VIN number is limited to 5, which should be increased to 10. Paying 55$ is not a small amount and once a car is bought you are not going to see the CAR fax for next couple of years unless you need another car. So either reduce the price or increase the number of CAR fax with VIN. The car fax really helped me when I found a pretty good at first look with a very minimal price. I was almost finalizing the deal but suddenly CAR fax shown me that the car was Rebuilt. I immediately rejected the deal and saved my $. THANK YOU CAR FAX. I got another CAR with a clean car fax.”

Helpful Report

Posted 11 years ago

“Honestly, I tried CarFax for the first time to find out a little more info on an older Mercedes that I was considering purchasing, specifically trying to verify the mileage. Unfortunately, CarFax had next to nothing on this car regarding accidents, repairs, or mileage. I don't regret the money spent. I just wish that I could have obtained a little more data.”

Helpful Report

Posted 11 years ago

“Recently I was looking for my finance dream car. It was honda accord 03 had only 115,000 miles on it asking price $6500. Wow great price. I saw carfax commercial about fraud. I decide give it a try. Wow I'm so glad I did. Found out the car's mileage had been changed. I had ask dealer if there been any mileage adjustment he quickly denied knowing anything about the situation. Even though when he bought car from auction already had 212,000 miles listed. Claim that had two same cars with same vin number. Thanks carfax saving me from a huge rip off.”

Helpful Report

Posted 11 years ago

“I was thinking of buying a car in a city a couple hours away. However, before I made the trip to go check out the car I decided to check out the car on Car Fax and found that the car had been totaled 3 times!! Car Fax really saved the day!”

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Posted 11 years ago

“Carfax did not give me any of the information I was looking for, what is the point? Big waste of money”

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Posted 11 years ago

“Bought a used odyssey van with 189,000 miles on it. These are noted to have bad transmissions and even though it looked clean, I wanted to see maintenance records. Car Fax gave me it's history and dealership s were it was serviced. I bought it feeling good knowing it's been cared for.”

Helpful Report

Posted 11 years ago

“I used CARFAX when looking for cars for our boys. Once we found a car that they were interested in I did a look-up on CARFAX. The first car we bought was an 86 Nissan 200SX, before looking at the car we found out it was the original owner, no issues, no wrecks and all maintenance done. The other we settled on was a 92 Honda Prelude, now this one showed the car failed emissions several times over the history of the car. With this I pulled the codes from the car to see the current issue was and it had also been in 1 minor accident. Now we went through a lot of cars before getting the Prelude and some had been in multiple accidents, some had changed hands a lot (thinking it might be a lemon). CARFAX made it a lot easier to know upfront at least some if not all of the history of the car. People do not want you to take their car to a mechanic and have it checked, but this is a great thing if you can. So CARFAX to me is my second mechanic opinion.”

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Posted 11 years ago

“I'm upset with Car Fax, because I clicked on the third option plan, and soon as I clicked on my choice which was the third option they switched my option to the second option which was not my choice. it allows you to perform 2 car faxes within a months time. I would never agree to that since I was searching for new cars for my family. I paid over $50 dollars for two searches, which was their choice. It was the old bait and switch.”

Helpful Report

Posted 11 years ago

“Carfax help me have a brief idea of how was that car I was looking at.”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews