CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.28

4.3 Rating 2,647 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“I am glad I got car fax. I was looking for a collector car for ever and all had high miles or other problem. I did finally find one in excellent condition with very low miles. It seemed untrue to find one in this condition with very low miles. I didn't believe it till I ran the car fax which was actually accurate. It was a good investment to get car fax report. Thanks”

Helpful Report

Posted 11 years ago

“I was planning on buying a car from an individual that claimed he'd bought it with a rebuilt title and had no idea why it was rebuilt. After my dad advised me to use CARFAX before buying i put the buyer on hold and checked it out. Ends up he'd been lying and had bought the car with a salvage title due to flooding! Then got a rebuilt title along the way. I'm so grateful to my dad and to CARFAX for saving me from being the next owner of a flooded car! I just bought a different Civic and love it! Of course, i used CARFAX first! Keep up the good work!”

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Posted 11 years ago

“CarFax provided me with the comfort knowing the car had not been in a major accident or had any manufactures recalls. I bought the car from the individual after looking over all the issues from the time it left the showroom floor. What impressed me most was the small things like : Vehicle failed state vehicle emissions, then 10 days later : Vehicle passed state emissions testing. I can rest assured that the issue was found and resolved.”

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Posted 11 years ago

“Statue Cruises is the official authorized ferry concessioner to the Statue of Liberty and Ellis Island. Transportation reliability is critical to our operation and we use Carfax”

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Posted 11 years ago

“Great”

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Posted 11 years ago

“I had trouble saleing my 05 ram because of the low miles so I got a car fax and used it as a saleing tool and sold right a way. Bob M.”

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Posted 11 years ago

“Because of Carfax I was able to purchase a used vehicle from a private owner with piece of mind. Carfax assured me that my 1999 Tacoma really was accident-free, with 2 previous owners and only 106,000 miles. I saw a similar vehicle, but the Carfax listed 6 accidents. I will never again shop for used vehicles without Carfax.”

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Posted 11 years ago

“I checked Car Fax to find that my car was in a slight accident and only had one previous owner as the dealer had stated. I got the car and they threw in 12 month bumper to bumper warranty”

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Posted 11 years ago

“The person selling the car said it was in perfect condition...no accidents, brand new transmission etc. I'm a single mother looking for a safe vehicle to commute to and geom work as well as drive my daughter to and from school. I don't know a trusted mechanic to go to and the information they can give me is limited on what he may be able to see. After looking up the carfax I discovered that the transmission had been changed 4x with the first time being months after it was newly purchased. It had been in accidents where the airbags deployed. It had a salvaged title and the price he was asking for was over the value of the car. Without carfax I would probably had believed him and bought the car. I would rather spend a little for a carfax than thousands on a car that i would later regret. Knowledge is power and carfax I feel I am informed decision! Thank you CARFAX!”

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Posted 11 years ago

“I was looking for a Chev SSR, found one, a 2004 with 8800 miles. Pulled a CARFAX to check it out The Carfax was clean truck checked out on Carfax, millage was correct, inspections up to date. saw it bought it. my big concern was some of the claims in the ad, seemed to be to good to be true, . Carfax was accurate as always. Regards, Bill”

Helpful Report

Posted 11 years ago

“Thank you CarFax - using carfax I have purchased three cars in about 4 years - it allows me the ability to find out about cars that I am interested in - CarFax C - Confidence A - auto R - Reliable F - factual A - Advice X - Xtra ordinary”

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Posted 11 years ago

“Was looking to buy thought maybe should run a car fact found out the car had been in a wreck thanks for car fact i didn't buy the car”

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Posted 11 years ago

“I was buying a car from California sight unseen and shipping back to New Zealand. I needed an independant check to be done on the car to assure me it wasnt accident damaged, writen off or salvaged title. Carfax was perfect - it told me so much about the car including some of the service history. Will definately use again in the future if buy another US Vehicle.”

Helpful Report

Posted 11 years ago

“Eventhough my '06 Camry was well-priced, the Buyer said the decision to buy my car over another cars was my offer to provide a full CARFAX report. She answered the ad, we met, she drove the car, I gave her a copy of the CARFAX, and she bought my car. The process took probably 30 minutes because my car was in good condition, and she relied faithfully on the CARFAX report.”

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Posted 11 years ago

“I have NEVER used Car Fax before...after using you guys a couple of weeks ago, trying to get information on a work truck, we have a logging and tree service...I will definitely use Car Fax again.. We of course asked the seller about the history of the truck we did end up buying... and because we used Car Fax...we found the seller to be honest, and Car Far information right on....sure take the stress out of buying something that expensive.... Thank You, Timber Pros Logging Grass Valley Ca.”

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Posted 11 years ago

“I searched through many cars for sale online. Carfax helped me identify the vehicle I wanted. Some of the red flags Carfax helped me identify were: Vehicles with loans, salvaged/rebuilt titles, inaccurate odometer readings. Thank you Carfax.”

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Posted 11 years ago

“We were in the market for a Ford Excursion for our company. The car fax told us how many owners, confirmed miles and helped us make a very good purchase. We had to drive 400 miles to see this truck and would not have done so with out the car fax report.”

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Posted 11 years ago

“We recently purchased a used 2009 Chevrolet 3500 Silverado from Toyota of Cleveland in Tennessee. The Carfax records seemed to be accurate as to the previous services and maintenance on the vehicle ,BUT what was VERY inaccurate was that the vehicle's previous 3 owners had listed "No Issues Reported and/or Indicated", which is clearly not the case. As per the most updated Carfax anyone can see we have had quite the maintenance record in the short period of time we have owned it. The truck still doesn't operate properly. We don't feel CarFax has wronged us as by any means, but the inaccurate reporting from the dealerships listed on the Carfax who have worked on the vehicle seems unethical and very inappropriate.”

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Posted 11 years ago

“I paid for a month without limit an I only four chance give me check the vin number for me was theft tanks”

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Posted 11 years ago

“Hi, I have taken unlimited CAR fax plan. This seems to be good. But only catch is that the getting a CAR FAX with VIN number is limited to 5, which should be increased to 10. Paying 55$ is not a small amount and once a car is bought you are not going to see the CAR fax for next couple of years unless you need another car. So either reduce the price or increase the number of CAR fax with VIN. The car fax really helped me when I found a pretty good at first look with a very minimal price. I was almost finalizing the deal but suddenly CAR fax shown me that the car was Rebuilt. I immediately rejected the deal and saved my $. THANK YOU CAR FAX. I got another CAR with a clean car fax.”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,647 reviews