CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“I was looking for a Mustang and found one , but it did not have Carfax report. It was being sold by an individual and I Know how important a Carfax report is in purchasing any vehicle. I also know Carfax report is money well spent, So I bought the report. Turns out the report showed an airbag deployment, but in a minor accident. It turned out to be a defective air bags. After reading the Carfax and talking to the owner I decided to buy the Mustang. It is a great car,but thanks to Carfax for all the info they provide.”

Helpful Report

Posted 10 years ago

“It was overpriced, not timely, and incomplete.”

Helpful Report

Posted 10 years ago

“Because of CarFax, I learned that the 2003 Lincoln Town Car Cartier Edition I bought recently in Florida was owned and maintained by one owner in the Boston area for 3/4 of it's life until 114,000 miles. That relieved me of a lot of worry. Afterward, I found that the owner had also saved every receipt from every repair, every maintenance, and even every tire change that were almost exclusively done at Lincoln dealerships, and kept the receipts far in the back of the deep glove box where nobody ever saw them. All oil changes were using recommended Lincoln semi-synthetic oil and at 4,000 mile intervals. This thrills me to death. With CarFax to verify the car's life of no wrecks and all registrations plus all the receipts from exactly where CarFax said the car was, I have confidence that the Lincoln has been treated nicely for most of its life, is in original condition with no repainting, was garage kept, and will serve my needs for several years to come because I'm also a service and maintenance maniac.”

Helpful Report

Posted 10 years ago

“my carfax said the car had never been in an accident which wasn't true, the front bumper was messed up, which tells me the car had run into something. Also my windshield wipers started messing up which I found out there had been a recall for, but was told by the mazda dealership that the VIN number had already been fixed...... uhhhhh ok so I looked at my carfax and there was nothing showing the wipers had been fixed.”

Helpful Report

Posted 10 years ago

“I wasn't disappointed at all i did car fax to couple of cars before buying them ,and they all came out current iam for sure gona be purchasing the carfax again soon :) thanks carfax. Home i win hehehehe”

Helpful Report

Posted 10 years ago

“Carfax not only told me the history of the RV I was looking at, it slso identified a recall that even the dealer did not know about”

Helpful Report

Posted 10 years ago

“One's you learn how to use it's easy. But especially as a foreigner I needed for info how to use and what is what. What is vinn number? how to register a pre-owned car? etc.”

Helpful Report

Posted 10 years ago

“You were able to provide the info needed to make a decision on purchase”

Helpful Report

Posted 10 years ago

“I was searching once a week for 9 1/2 years for my Blue Truck. CarFax helped me finally find my beloved truck & it was in outstanding condition. Thank you CarFax. I wonder what CarFox looks like sitting upon my dashboard? Of course, after about 6 months of sitting on my dashboard basking in the sun, he will find a new home at St. Jude Children's Hospital. :)”

Helpful Report

Posted 10 years ago

“I used the Carfax used car directory to find a great used vehicle! I am very happy with it so far. The tool helped me to look at cars that fit my criteria.”

Helpful Report

Posted 10 years ago

“I was going to buy a 911 and the owner never told me about an accident and a salvage title for theft...... Carfax showed me and i did not buy this car Thanks”

Helpful Report

Posted 10 years ago

“3 month ago I went to buy a car the owner told me the car has 98000 miles I'm not feel good when I check in CARFASX the car has 289000 miles I never bought the car .thank CARFAX”

Helpful Report

Posted 10 years ago

“CAR FAX, is the biggest tool to buy a car ! From a private party I was looking for a Chevy Tahoe (2 door) and take me almost 2 1/2 months to get the right one most Tahoe's, people fix the odometer, that's why is worth to buy a CAR FAX and check the history of the car believe me you going to save a lot of money and help to buy the right vehicle. Thank's again Car fax”

Helpful Report

Posted 10 years ago

“I have been looking for a Suburban or a Yukon XL. I almost bought one in Fredericksburg. I looked at the CARFAX and it revealed that the mileage was not accurate! Thank goodness for CARFAX. It kept me from making a big purchase mistake! Yea CARFAX!!!”

Helpful Report

Posted 10 years ago

“We used the information received on Carfax to make a decision on a BMW that my cousin wanted to buy. The information was accurate and we were pleased with the vehicle information so my cousin bought it.”

Helpful Report

Posted 10 years ago

“Simple, easy, works just like advertised.”

Helpful Report

Posted 10 years ago

“I knew exactly which car I wanted to buy. Unfortunately, since the company stopped manufacturing them in 2012, I knew that this probably would be my last opportunity to get one of the later models. I saw the car I wanted at a dealer; I contacted Carfax, and I received a report that shed questionable light on my prospective purchase: long-story-short, it had had 2 owners, and one of them had been involved in an accident. I was able to get more info on the car, and it came with a limited (60 days) warrantee. I did homework taking it to a service station, getting some advice, and then to a dealer to have it examined. I then took it back to my seller whose service department did a few hours' work on it. This, followed by my installing best quality new tires on it has bumped it up to Best and Brightest in the land!! My "new baby..."”

Helpful Report

Posted 10 years ago

“I bought an unlimited license as part of my effort to buy a car from a used car lot this summer- the effort took a while and after 5 cars CarFax told me I couldn't use the service anymore from VIN numbers, just using license plate numbers - well, that's worthless because there are no license plates at used car lots - maybe this limit was in the fine print, all I know I am a repeat customer of CarFax and feel screwed over - I contacted them and got the runaround and they finally days later gave me a few more VIN number attempts AFTER I had bought a car - so worthless customer service after providing a worthless service - I WILL NEVER use them again”

Helpful Report

Posted 10 years ago

“I found a Volvo SUV for sale which I drove and found it beautiful. When I printed a carfax report, I found the vehichle had a salvage title. The car was totaled in an accident. I found a 2005 Mercedes Benz E500 wagon on Craigslist that said it was a one owner vehicle. I printed a carfax report, which proved the listing correct. The vehicle was serviced by a Mercedes dealer for the life of the car, and every service since 2005 was shown on the carfax. I purchased the vehicle and have never been happier for more confident in the purchase of a used car.”

Helpful Report

Posted 10 years ago

“Carfax helped me while searching for a used car. As I would go and look at the car I was interested in, I'd pull up the CarFax. A couple of the cars were not as advertised, thanks to the info on carfax. I left as soon as I saw the info. The last car we found was the diamond in the rough. The CarFax history was clean. I was able to pull it up before I went and looked at it. This saved me quite a bit of travel time as the car was an hour and a half away. The CarFax was true to the car. Nothing was wrong with it. And I negotiated a really great price. Thanks again CarFax.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,645 reviews